Guidewire incident
APD Service Interruption Affecting Multiple Customers in APAC
Guidewire experienced a critical incident on January 18, 2026 affecting Sydney - Runtime and Tokyo - Design and 1 more component, lasting 9h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 18, 2026, 03:08 AM UTC
Guidewire Support is aware of an issue with APD that is causing multiple customers in the Prod environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- investigating Jan 18, 2026, 03:40 AM UTC
We are continuing to investigate a potential issue within APD that may be causing an impact for our users in APAC. We thank you for your patience. Our next update will be when new information becomes available.
- investigating Jan 18, 2026, 04:08 AM UTC
We are continuing to investigate a potential issue within APD that may be causing an impact for our users in APAC. We thank you for your patience. Our next update will be when new information becomes available.
- investigating Jan 18, 2026, 04:37 AM UTC
We are continuing to investigate a potential issue within APD that may be causing an impact for our users in APAC. We thank you for your patience. Our next update will be when new information becomes available.
- identified Jan 18, 2026, 05:08 AM UTC
Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.
- identified Jan 18, 2026, 05:44 AM UTC
Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.
- identified Jan 18, 2026, 05:49 AM UTC
Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.
- identified Jan 18, 2026, 06:18 AM UTC
Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.
- identified Jan 18, 2026, 06:47 AM UTC
Guidewire Support has identified the cause of this incident impacting APAC, and are actively working to restore service. At this time, we estimate service will be restored in 30 minutes at 6:15PM AEDT. We will post regular updates on our progress.
- identified Jan 18, 2026, 07:29 AM UTC
Guidewire Support has identified the cause of this incident impacting APAC, and are actively working to restore service. Service has been restored for Sydney. We will post regular updates on our progress.
- identified Jan 18, 2026, 08:13 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 18, 2026, 08:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 18, 2026, 12:15 PM UTC
This incident has been resolved.