CDA Daily Load Service with Basic Profile Interruption Affecting Multiple Customers in All Regions

Update timeline

1. investigating May 08, 2026, 09:45 AM UTC

   Guidewire Support is aware of an issue with CDA that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. identified May 08, 2026, 09:48 AM UTC

   The potential cause of the issue has been identified and fixes are being implemented in order to restore the affected services.

3. investigating May 08, 2026, 10:17 AM UTC

   We are continuing to investigate a potential CDA issue that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. We thank you for your patience. Our next update will be when new information becomes available.

4. identified May 08, 2026, 10:22 AM UTC

   We are continuing to investigate a potential CDA issue that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. We thank you for your patience. Our next update will be when new information becomes available.

5. monitoring May 08, 2026, 10:31 AM UTC

   The fix has been implemented. Services are restored and we are currently actively monitoring the situation. Customers affected during the nightly batch job will have a successful daily load in the next nightly batch job.

6. resolved May 08, 2026, 03:28 PM UTC

   The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.