Guidewire incident
CDA Daily Load Service with Basic Profile Interruption Affecting Multiple Customers in All Regions
Guidewire experienced a minor incident on May 8, 2026 affecting Frankfurt and London and 1 more component, lasting 5h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 09:45 AM UTC
Guidewire Support is aware of an issue with CDA that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- identified May 08, 2026, 09:48 AM UTC
The potential cause of the issue has been identified and fixes are being implemented in order to restore the affected services.
- investigating May 08, 2026, 10:17 AM UTC
We are continuing to investigate a potential CDA issue that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. We thank you for your patience. Our next update will be when new information becomes available.
- identified May 08, 2026, 10:22 AM UTC
We are continuing to investigate a potential CDA issue that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. We thank you for your patience. Our next update will be when new information becomes available.
- monitoring May 08, 2026, 10:31 AM UTC
The fix has been implemented. Services are restored and we are currently actively monitoring the situation. Customers affected during the nightly batch job will have a successful daily load in the next nightly batch job.
- resolved May 08, 2026, 03:28 PM UTC
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.