Resolved after 1 hour 9 minutes, affecting Paris and Zurich, on October 23, 2025.
**Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/Deployments-in-Non-production-Planets-are-Failing-at-Preparing-for-Deployment-Stage) **for more information.**
Affected components
Update timeline
- investigating Oct 23, 2025, 02:20 PM UTC
Guidewire Support is investigating an issue with IS deployments affecting some customers in the EMEA Region.
- monitoring Oct 23, 2025, 02:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2025, 03:30 PM UTC
This incident has been resolved.
- postmortem Oct 30, 2025, 10:45 AM UTC
**Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/Deployments-in-Non-production-Planets-are-Failing-at-Preparing-for-Deployment-Stage) **for more information.**
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