Guidewire incident

IS Deployments Service Interruption in EMEA Region

Major Resolved View vendor source →

Guidewire experienced a major incident on October 23, 2025 affecting Paris and Zurich, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 02:20 PM UTC
Resolved
Oct 23, 2025, 03:30 PM UTC
Duration
1h 9m
Detected by Pingoru
Oct 23, 2025, 02:20 PM UTC

Affected components

ParisZurich

Update timeline

  1. investigating Oct 23, 2025, 02:20 PM UTC

    Guidewire Support is investigating an issue with IS deployments affecting some customers in the EMEA Region.

  2. monitoring Oct 23, 2025, 02:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 23, 2025, 03:30 PM UTC

    This incident has been resolved.

  4. postmortem Oct 30, 2025, 10:45 AM UTC

    **Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/Deployments-in-Non-production-Planets-are-Failing-at-Preparing-for-Deployment-Stage) **for more information.**