Guidewire incident

Guidewire Cloud Home service interruption affecting some Customers in EMEA Region

Major Resolved View vendor source →

Guidewire experienced a major incident on September 23, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 09:02 AM UTC
Resolved
Sep 23, 2025, 08:50 AM UTC
Duration
—
Detected by Pingoru
Sep 23, 2025, 09:02 AM UTC

Update timeline

  1. resolved Sep 23, 2025, 09:02 AM UTC

    Guidewire identified an issue preventing some EMEA customers from accessing Guidewire Cloud Home. This incident has been resolved. Please open a Community case if you are still experiencing any service interruption.

  2. postmortem Oct 01, 2025, 07:48 AM UTC

    **Please refer to the Knowledge Article on this** [**link**](https://guidewire.lightning.force.com/lightning/articles/Knowledge/Guidewire-Home-Service-Interruption-Affecting-Multiple-Customers-in-EMEA-Region) **for more information.**