Guidewire incident

APD Service Interruption Affecting Multiple Customers in EMEA

Major Resolved View vendor source →

Guidewire experienced a major incident on January 18, 2026 affecting Zurich - Design and Zurich - Runtime, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2026, 08:23 AM UTC
Resolved
Jan 18, 2026, 09:48 AM UTC
Duration
1h 25m
Detected by Pingoru
Jan 18, 2026, 08:23 AM UTC

Affected components

Zurich - DesignZurich - Runtime

Update timeline

  1. identified Jan 18, 2026, 08:23 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jan 18, 2026, 09:48 AM UTC

    This incident has been resolved.