AWS US-East-1 Region Service Outage

Update timeline

1. investigating Oct 20, 2025, 09:36 AM UTC

   Due to an issue with the AWS US-East-1 Region, numerous Guidewire services are impacted. We are actively investigating and working on remediation options, however there are significant signs of recovery as reported by AWS. Several AWS Services in the US-East-1 Region are currently unavailable, which may be impacting multiple Guidewire applications or services. This outage may create issues with Guidewire PolicyCenter, Guidewire ClaimCenter, Guidewire BillingCenter, and Digital applications. Guidewire Global Support is aware of the issue and we are working with AWS to mitigate the impacts of this outage.

2. investigating Oct 20, 2025, 09:42 AM UTC

   We are continuing to investigate this issue.

3. investigating Oct 20, 2025, 09:49 AM UTC

   We are continuing to investigate this issue.

4. monitoring Oct 20, 2025, 10:00 AM UTC

   AWS is reporting that most services are now operational in the US-EAST-1 Region. Access to Guidewire applications and services should now be successful, however, intermittent connectivity issues may persist as the recovery continues. Guidewire Global Support is continuing to actively monitor this issue and we will provide updates as needed.

5. monitoring Oct 20, 2025, 10:05 AM UTC

   We are continuing to monitor for any further issues.

6. resolved Oct 20, 2025, 10:16 AM UTC

   This incident has been resolved.

7. postmortem Oct 27, 2025, 10:31 AM UTC

   Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/AWS-USEAST1-Region-Disruption-Impacted-Multiple-Guidewire-Services) for more information.