Guidewire incident
Potential Okta SSL Handshake Issue Affecting Multiple Customers in the AMER and APAC regions
Guidewire experienced a minor incident on January 22, 2026 affecting N. Virginia and Sydney, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2026, 08:35 PM UTC
Guidewire Support is aware of an issue with Okta SSL Handshake that is causing service interruption for multiple customers in the AMER and APAC regions. All necessary resources are engaged to restore this service as quickly as possible. Please create a community case if you are experiencing service interruptions related to Okta. We will post regular updates on our progress.
- identified Jan 22, 2026, 09:38 PM UTC
Guidewire support was able to link the Okta issue to their recent Okta production update (1/21/2026). Please create a community case if you are experiencing service interruptions related to Okta.
- monitoring Jan 22, 2026, 09:54 PM UTC
Guidewire support is actively monitoring the issue. Please create a community case if you are experiencing service interruptions related to Okta.
- resolved Jan 22, 2026, 11:06 PM UTC
Please open a Community case if you are still experiencing any service interruption related to Okta.