Guidewire incident
Advanced Product Designer(APD) APIs Interruption Affecting Multiple Customers in All Regions
Guidewire experienced a major incident on March 3, 2026 affecting Montréal - Design and Montréal - Runtime and 1 more component, lasting 6h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2026, 04:46 PM UTC
Guidewire Support is currently investigating an issue with the Advanced Product Designer(APD) APIs that is causing Typelist sync issues across both Non‑Production environments for all regions. All necessary teams and resources are actively working to restore normal service as quickly as possible, and we will provide regular updates as progress is made. If you are facing any issues, please reach out to Guidewire support by raising a case.
- identified Mar 03, 2026, 05:34 PM UTC
Guidewire has identified the root cause of the issue and actively working on restoring the application. We appreciate your patience and will provide an update as soon as new information becomes available.
- monitoring Mar 03, 2026, 05:58 PM UTC
The fix has been implemented and we are actively monitoring
- monitoring Mar 03, 2026, 07:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 03, 2026, 11:35 PM UTC
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
- postmortem Mar 12, 2026, 07:08 AM UTC
Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/API-Requests-Failing-When-Accessing-APD-Products) for more information.