Guidewire Outage History

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Pingoru has recorded 53 incidents for Guidewire: 26 in the last 12 months and 5 in the last 90 days.

Source: status.guidewire.com

53incidents recorded
26last 12 months
5last 90 days
13 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct5%
Pingoru began tracking Guidewire in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202618 of 720 (1%)
May 2026311 of 744 (1%)
June 2026127 of 720 (4%)
July 2026399 of 744 (13%)
August 202600 of 744 (0%)
September 202612 of 720 (0%)
October 2026330 of 590 (5%)

Incidents, newest first

Major November 9, 2025 InsuranceSuite Production Application Logs are not populating in Datadog for some AMER Customers 1h 53m N. Virginia - Delta4

Started Nov 09, 2025, 01:52 PM UTC· resolved Nov 09, 2025, 03:45 PM UTC

  1. investigating Nov 09, 2025, 01:52 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 09, 2025, 02:25 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 09, 2025, 02:51 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 09, 2025, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 09, 2025, 03:45 PM UTC

    This incident has been resolved.

  6. postmortem Nov 17, 2025, 10:39 AM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Multiple-Customers-Unable-to-Access-Production-Logs-in-Datadog) for more information.

Read the full incident report →

Major October 23, 2025 IS Deployments Service Interruption in EMEA Region 1h 9m Paris, Zurich

Started Oct 23, 2025, 02:20 PM UTC· resolved Oct 23, 2025, 03:30 PM UTC

  1. investigating Oct 23, 2025, 02:20 PM UTC

    Guidewire Support is investigating an issue with IS deployments affecting some customers in the EMEA Region.

  2. monitoring Oct 23, 2025, 02:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 23, 2025, 03:30 PM UTC

    This incident has been resolved.

  4. postmortem Oct 30, 2025, 10:45 AM UTC

    **Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/Deployments-in-Non-production-Planets-are-Failing-at-Preparing-for-Deployment-Stage) **for more information.**

Read the full incident report →

Minor October 20, 2025 AWS US-East-1 Region Service Interruption 16h 26m N. Virginia, N. Virginia

Started Oct 20, 2025, 05:48 PM UTC· resolved Oct 21, 2025, 10:14 AM UTC

  1. investigating Oct 20, 2025, 05:48 PM UTC

    InsuranceSuite deployments and TeamCity jobs are failing due to AWS service interruption. We are currently investigating the issue.

  2. investigating Oct 20, 2025, 06:20 PM UTC

    The issue maybe related to AWS Dynamo DB and we are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 06:23 PM UTC

    We are seeing intermittent failures to AWS dynamodb service calls, and we are still investigating.

  4. investigating Oct 20, 2025, 06:56 PM UTC

    We are continuing to investigate these intermittent deployment failures. We thank you for your patience. Our next update will be when new information becomes available.

  5. investigating Oct 20, 2025, 07:37 PM UTC

    Guidewire is seeing throttling errors and connectivity issues with multiple AWS services.

  6. investigating Oct 20, 2025, 08:08 PM UTC

    Guidewire is seeing fewer throttling errors from AWS. We are also observing an increase in the number of successful deployments.

  7. identified Oct 20, 2025, 08:42 PM UTC

    Guidewire identified the issue related to AWS service throttling errors, and we are seeing successful deployments.

  8. monitoring Oct 20, 2025, 08:48 PM UTC

    AWS throttling errors have decreased, resulting in more successful deployments. If you continue to encounter deployment failures, please reach out to Guidewire Support for further assistance.

  9. resolved Oct 21, 2025, 10:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 AWS US-East-1 Region Service Outage 39m Frankfurt - Delta2, London - Delta2, Montréal - Delta2, N. Virginia - Delta2 and 5 more

Started Oct 20, 2025, 09:36 AM UTC· resolved Oct 20, 2025, 10:16 AM UTC

  1. investigating Oct 20, 2025, 09:36 AM UTC

    Due to an issue with the AWS US-East-1 Region, numerous Guidewire services are impacted. We are actively investigating and working on remediation options, however there are significant signs of recovery as reported by AWS. Several AWS Services in the US-East-1 Region are currently unavailable, which may be impacting multiple Guidewire applications or services. This outage may create issues with Guidewire PolicyCenter, Guidewire ClaimCenter, Guidewire BillingCenter, and Digital applications. Guidewire Global Support is aware of the issue and we are working with AWS to mitigate the impacts of this outage.

  2. investigating Oct 20, 2025, 09:42 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 09:49 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 20, 2025, 10:00 AM UTC

    AWS is reporting that most services are now operational in the US-EAST-1 Region. Access to Guidewire applications and services should now be successful, however, intermittent connectivity issues may persist as the recovery continues. Guidewire Global Support is continuing to actively monitor this issue and we will provide updates as needed.

  5. monitoring Oct 20, 2025, 10:05 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 20, 2025, 10:16 AM UTC

    This incident has been resolved.

  7. postmortem Oct 27, 2025, 10:31 AM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/AWS-USEAST1-Region-Disruption-Impacted-Multiple-Guidewire-Services) for more information.

Read the full incident report →

Major September 23, 2025 Guidewire Cloud Home service interruption affecting some Customers in EMEA Region –

Started Sep 23, 2025, 08:50 AM UTC· resolved Sep 23, 2025, 08:50 AM UTC

  1. resolved Sep 23, 2025, 09:02 AM UTC

    Guidewire identified an issue preventing some EMEA customers from accessing Guidewire Cloud Home. This incident has been resolved. Please open a Community case if you are still experiencing any service interruption.

  2. postmortem Oct 01, 2025, 07:48 AM UTC

    **Please refer to the Knowledge Article on this** [**link**](https://guidewire.lightning.force.com/lightning/articles/Knowledge/Guidewire-Home-Service-Interruption-Affecting-Multiple-Customers-in-EMEA-Region) **for more information.**

Read the full incident report →

Notice September 19, 2025 Multiple InsuranceSuite GWCP customers' S3 buckets were inaccessible - CASE #00874763 –

Started Sep 19, 2025, 04:30 PM UTC· resolved Sep 19, 2025, 04:30 PM UTC

  1. resolved Sep 20, 2025, 03:16 AM UTC

    Multiple InsuranceSuite GWCP customers encountered errors while accessing the Insurance Suite’s inbound and outbound S3 buckets. This led to integration failures across multiple environments. Upon investigation, Guidewire identified that predefined environment variables were being overridden. The issue was corrected and Guidewire confirmed that services were fully restored.

  2. postmortem Sep 30, 2025, 04:48 PM UTC

    **Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/Predefined-Guidewire-Home-Variable-Values-Overridden-by-Customer-Defined-Values?language=en_US) **for more information.**

Read the full incident report →

Minor September 19, 2025 TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region 2h 59m N. Virginia

Started Sep 19, 2025, 03:45 PM UTC· resolved Sep 19, 2025, 06:45 PM UTC

  1. investigating Sep 19, 2025, 03:45 PM UTC

    Guidewire Support is aware of an issue with TeamCity service for some customers in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. identified Sep 19, 2025, 03:57 PM UTC

    The issue has been identified and we are implementing a fix.

  3. monitoring Sep 19, 2025, 04:03 PM UTC

    Guidewire implemented the fix, and all affected services have been restored. We are actively monitoring. Please open a Community case if you are still experiencing any service interruption.

  4. resolved Sep 19, 2025, 06:45 PM UTC

    This incident has been resolved.

  5. postmortem Sep 29, 2025, 05:57 PM UTC

    **Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/Multiple-Customers-Reporting-TeamCity-Builds-are-Failing-TeamCity-Not-Loading---503-Error) **for more information.**

Read the full incident report →

Major September 3, 2025 APD Service Issue Affecting Multiple Customers in AMER Region in all environments 8h 2m N. Virginia - Runtime

Started Sep 03, 2025, 06:24 PM UTC· resolved Sep 04, 2025, 02:26 AM UTC

  1. identified Sep 03, 2025, 06:24 PM UTC

    Guidewire Support has identified the issue affecting the APD service. A fix has been identified, and we are in the process of implementing it. We will continue to share regular updates here.

  2. identified Sep 03, 2025, 07:06 PM UTC

    Guidewire Support has identified the issue affecting the APD service. A fix has been identified, and we are still working on implementing the fix. We will continue to share regular updates here.

  3. identified Sep 03, 2025, 07:35 PM UTC

    The Team is continuing to work on implementing the fix. We will continue to share regular updates here.

  4. identified Sep 03, 2025, 08:27 PM UTC

    The Team is still continuing to work on implementing the fix. We will continue to share regular updates here.

  5. identified Sep 03, 2025, 09:14 PM UTC

    The Team is still continuing to work on implementing the fix. We will continue to share regular updates here.

  6. investigating Sep 03, 2025, 09:29 PM UTC

    The fix was successfully implemented. However, we are now experiencing a separate infrastructure issue. All necessary teams are actively engaged to restore the service as quickly as possible. We will continue to provide regular updates on our progress.

  7. monitoring Sep 03, 2025, 10:05 PM UTC

    Guidewire has successfully implemented a fix and is actively monitoring the progress

  8. monitoring Sep 04, 2025, 01:55 AM UTC

    We are continuing to monitor for any further issues.

  9. resolved Sep 04, 2025, 02:26 AM UTC

    This incident has been resolved.

  10. postmortem Sep 04, 2025, 05:56 AM UTC

    Please refer to the Knowledge Article via this [link](https://community.guidewire.com/s/article/Multiple-customers-experienced-APD-Errors-in-PolicyCenter) for more information.

Read the full incident report →

Major August 28, 2025 InsuranceSuite Deployments - Service Interruption Affecting NON-PROD & PROD environments for Multiple Customers in AMER Region 6h N. Virginia

Started Aug 28, 2025, 03:13 AM UTC· resolved Aug 28, 2025, 09:13 AM UTC

  1. investigating Aug 28, 2025, 03:13 AM UTC

    Guidewire Support is aware of an issue with Guidewire Home (GWH) that is causing InsuranceSuite Deployments to fail in the NON-PROD & PROD environments in AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. investigating Aug 28, 2025, 03:14 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 28, 2025, 03:44 AM UTC

    We are continuing to investigate a potential issue within Guidewire Home (GWH) that may be causing an impact for our users in AMER region. We thank you for your patience.

  4. investigating Aug 28, 2025, 04:13 AM UTC

    We are continuing to investigate a potential issue within Guidewire Home (GWH) that may be causing an impact for our users in AMER region. We thank you for your patience.

  5. investigating Aug 28, 2025, 04:26 AM UTC

    We request all our customers in AMER region that they do not start any new deployment until this issue is resolved. We thank you for your patience.

  6. investigating Aug 28, 2025, 04:57 AM UTC

    We are continuing to investigate this issue which is causing InsuranceSuite deployment to fail for our users in AMER region. We continue to request all our customers in AMER region that they do not start any new deployment until this issue is resolved. We thank you for your patience.

  7. investigating Aug 28, 2025, 05:33 AM UTC

    We are continuing to investigate this issue which is causing InsuranceSuite deployment to fail for our users in AMER region. We continue to request all our customers in AMER region that they do not start any new deployment until this issue is resolved. We thank you for your patience.

  8. investigating Aug 28, 2025, 06:10 AM UTC

    We are continuing to investigate this issue which is causing InsuranceSuite deployment to fail for our users in AMER region. We continue to request all our customers in AMER region that they do not start any new deployment until this issue is resolved. We thank you for your patience.

  9. identified Aug 28, 2025, 06:50 AM UTC

    Guidewire Support has identified the cause of this incident impacting InsuranceSuite Deployments and are actively working to restore service. We will post regular updates on our progress.

  10. monitoring Aug 28, 2025, 07:03 AM UTC

    The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation. Customers can now resume deployment activities. The customers who faced deployment failures can attempt to redeploy to recover from deployment failure.

  11. monitoring Aug 28, 2025, 09:12 AM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  12. resolved Aug 28, 2025, 09:13 AM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  13. postmortem Sep 04, 2025, 01:23 AM UTC

    Please refer to the Knowledge Article via this [link](https://community.guidewire.com/s/article/InsuranceSuite-Deployment-failure-for-multiple-customers-in-AMER-region) for more information.

Read the full incident report →

Notice August 20, 2025 Multiple InsuranceNow GWCP customers' production vanity URLs became inaccessible - CASE #00866392 –

Started Aug 20, 2025, 05:00 PM UTC· resolved Aug 20, 2025, 05:00 PM UTC

  1. resolved Aug 27, 2025, 07:14 AM UTC

    Multiple InsuranceNow GWCP Major Incident Summary (CASE #00866392): Guidewire’s internal monitoring detected repeated failed health checks affecting multiple InsuranceNow GWCP customers in Production, where vanity URLs became inaccessible due to an expired certificate. Upon investigation, Guidewire identified that a private hosted zone was interfering with certificate validation. The issue was corrected and Guidewire confirmed that services were fully restored.

  2. postmortem Aug 28, 2025, 01:05 AM UTC

    Please refer to the Knowledge Article via this [link](https://community.guidewire.com/s/article/Multiple-InsuranceNow-GWCP-Customers-Production-Vanity-URLs-Became-Inaccessible) for more information.

Read the full incident report →

Minor June 12, 2025 TeamCity Build Service Interruption in Non-Production Environments affecting customers globally 1h 16m Montréal, N. Virginia, Paris, Sydney and 1 more

Started Jun 12, 2025, 08:25 PM UTC· resolved Jun 12, 2025, 09:41 PM UTC

  1. monitoring Jun 12, 2025, 08:25 PM UTC

    Guidewire Support identified an issue that caused TeamCity builds to fail due to an npm-related error. This was linked to a broader incident with npm, which has since been resolved. We are actively monitoring the situation. If you encountered build failures related to this issue, we recommend retrying the builds. Should you continue to experience service interruptions, please open a case via the Community for further assistance.

  2. resolved Jun 12, 2025, 09:41 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Read the full incident report →

Minor May 8, 2025 Automated builds are failing in Non-Production Environments 3h 38m Sydney, Tokyo

Started May 08, 2025, 09:58 AM UTC· resolved May 08, 2025, 01:36 PM UTC

  1. investigating May 08, 2025, 09:58 AM UTC

    Guidewire is actively addressing an issue with CICD pipeline in Non-Production Environments. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided.

  2. investigating May 08, 2025, 10:01 AM UTC

    Guidewire team is actively addressing an issue with CICD pipeline in Non-Production Environments. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided.

  3. identified May 08, 2025, 10:32 AM UTC

    Guidewire has identified the cause of the incident in the Non-Production Automated builds for our users in APAC region and are actively working to restore service. We will post regular updates on our progress.

  4. monitoring May 08, 2025, 10:40 AM UTC

    The fix has been applied and issue is resolved, Please open a community case if you are still experiencing issues with Automated builds.

  5. resolved May 08, 2025, 01:36 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any issues with Automated builds.

  6. postmortem May 19, 2025, 09:51 AM UTC

    **Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/CICD-Updates-Are-Not-Functioning-in-the-NonProduction-Environment-for-the-APAC-Region) **for more information.**

Read the full incident report →

Major April 30, 2025 Insurance Suite Deployments - Service Interruption Affecting Multiple Customers in AMER Region 15h 51m N. Virginia

Started Apr 30, 2025, 08:46 AM UTC· resolved May 01, 2025, 12:38 AM UTC

  1. investigating Apr 30, 2025, 08:46 AM UTC

    Guidewire Support is actively addressing an issue with Insurance Suite Deployments in Non-Production Environments, which are either taking excessively longer or failing. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided.

  2. investigating Apr 30, 2025, 09:28 AM UTC

    We are continuing to investigate a potential issue within Non Production InsuranceSuite Deployments for our users in AMER region. Regular updates on the progress will be provided.

  3. investigating Apr 30, 2025, 10:12 AM UTC

    Guidewire has identified the cause of the issue in the NPE environments, and are actively working to restore service. We will post regular updates on our progress.

  4. identified Apr 30, 2025, 10:52 AM UTC

    Guidewire team is actively working on restoring the service. We will post regular updates on our progress.

  5. identified Apr 30, 2025, 11:29 AM UTC

    The Guidewire team is actively working to restore the service and will provide regular updates on our progress.

  6. identified Apr 30, 2025, 12:50 PM UTC

    The Guidewire team is currently focused on restoring the service and will provide ongoing updates regarding our progress.

  7. monitoring Apr 30, 2025, 01:40 PM UTC

    The fix has been applied and issue is resolved. Please retry the deployment and open a community case if you are still experiencing any deployment failures.

  8. resolved May 01, 2025, 12:38 AM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any deployment failures.

  9. postmortem May 09, 2025, 09:35 PM UTC

    **Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/April-2025-Deployments-DB-Backup-Restores-failing) **for more information.**

Read the full incident report →

Critical April 28, 2025 InsuranceSuite Applications - Service Interruption Affecting Multiple Customers in Canada 6h 7m Montréal

Started Apr 28, 2025, 03:38 PM UTC· resolved Apr 28, 2025, 09:46 PM UTC

  1. investigating Apr 28, 2025, 03:38 PM UTC

    Guidewire Support is aware of an issue with InsuranceSuite Applications in Production Environment with the users receiving 502/504 errors. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. monitoring Apr 28, 2025, 03:55 PM UTC

    Guidewire has successfully implemented a fix and is currently monitoring the progress. InsuranceSuite Applications in Production are available.

  3. resolved Apr 28, 2025, 09:46 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  4. postmortem May 03, 2025, 06:23 PM UTC

    Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Unable-to-Access-All-InsuranceSuite-IS-Applications-in-the-Production-Environment)[ ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.

Read the full incident report →

Minor April 4, 2025 APD Service Issue Affecting Multiple Customers in AMER, EMEA, and APAC for all Environments (PROD, PREPROD, and NON-PROD) 6h 52m Montréal - Runtime, N. Virginia - Runtime, Paris - Runtime, Sydney - Runtime and 2 more

Started Apr 04, 2025, 06:41 AM UTC· resolved Apr 04, 2025, 01:34 PM UTC

  1. investigating Apr 04, 2025, 06:41 AM UTC

    Guidewire is aware of an ongoing issue with the APD service that is currently contributing to performance degradation in PolicyCenter. The relevant teams are actively investigating the root cause and providing restoration as soon as possible. We will continue to investigate the situation and provide updates as they become available. Thank you for your patience and understanding.

  2. investigating Apr 04, 2025, 07:13 AM UTC

    We are continuing to investigate a potential issue within APD Service that may be causing degraded performance in PolicyCenter for our users in AMER, EMEA, and APAC. We thank you for your patience. Our next update will be when new information becomes available.

  3. identified Apr 04, 2025, 07:36 AM UTC

    Guidewire Support has identified the cause of this issue within APD Service that is causing degraded performance in PolicyCenter for our users in AMER, EMEA, and APAC, and are actively working to restore service. We will post regular updates on our progress.

  4. monitoring Apr 04, 2025, 08:01 AM UTC

    The performance issue related to the APD service has now been resolved, and the service has been fully restored. The issue primarily impacted customers who completed their PolicyCenter deployment after 3rd April, 10 PM UTC. Our investigation identified the root cause, and corrective actions have been implemented to prevent recurrence. Please note: Impacted customers will need to redeploy PolicyCenter for the changes to take full effect. Thank you for your patience while we worked through this. If you continue to experience any issues, please don't hesitate to reach out.

  5. resolved Apr 04, 2025, 01:34 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  6. postmortem Apr 17, 2025, 07:00 AM UTC

    Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Multiple-customers-experienced-slowness-in-PolicyCenter-due-to-excessive-calls-being-made-to-the-APD-Cloud-Service)for more information.

Read the full incident report →

Minor March 28, 2025 Guidewire Home Impacting Deployment And Other Services Intermittently 6h 17m N. Virginia, N. Virginia, N. Virginia - Design, N. Virginia - Runtime

Started Mar 28, 2025, 02:48 PM UTC· resolved Mar 28, 2025, 09:05 PM UTC

  1. investigating Mar 28, 2025, 02:48 PM UTC

    Guidewire Support is aware of an intermittent issue with deployment and other services using Guidewire Home. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. investigating Mar 28, 2025, 03:18 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 28, 2025, 03:47 PM UTC

    Guidewire is actively investigating the issue to identify the root cause

  4. investigating Mar 28, 2025, 04:03 PM UTC

    Guidewire is continuing to investigate the issue with Guidewire Home, which appears to be related to load. Impacted services include APD, LCM, and Deployments. As of 10:15 AM ET, we have observed a decrease in the number of failed requests. Please continue to use Guidewire Home as Guidewire is actively monitoring the situation.

  5. investigating Mar 28, 2025, 05:02 PM UTC

    Guidewire is continuing to investigate the issue. The impacted services have remained stable since 10:15 AM ET.

  6. monitoring Mar 28, 2025, 06:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Mar 28, 2025, 09:05 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption

  8. postmortem Apr 23, 2025, 02:26 PM UTC

    Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Incoming-API-Calls-to-Guidewire-Platform-Services-receiving-503-HTTP-Response-Codes)for more information.

Read the full incident report →

Minor March 7, 2025 InsuranceSuite Restore Backup - Service Interruption Affecting Multiple Customers in AMER / EMEA / APAC for NPE Environments 2h 16m Montréal, N. Virginia, Paris, Sydney and 1 more

Started Mar 07, 2025, 08:32 AM UTC· resolved Mar 07, 2025, 10:48 AM UTC

  1. investigating Mar 07, 2025, 08:32 AM UTC

    Guidewire Support is aware of an issue with InsuranceSuite restoring backups that is causing deployment failures in NPE environment in all regions (AMER / EMEA / APAC). All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. identified Mar 07, 2025, 08:58 AM UTC

    Guidewire Support has identified the cause of this incident impacting with InsuranceSuite restoring backups that is causing deployment failures in NPE environment in all regions (AMER / EMEA / APAC), and are actively working to restore service. We will post regular updates on our progress.

  3. identified Mar 07, 2025, 09:30 AM UTC

    We are still working on identifying the restoration path for this issue.

  4. monitoring Mar 07, 2025, 09:59 AM UTC

    The restoration path has been identified and implemented for affected customer. Services are coming up gradually and we are currently actively monitoring the situation.

  5. resolved Mar 07, 2025, 10:48 AM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  6. postmortem Mar 21, 2025, 02:01 AM UTC

    Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Database-Restore-in-NPE-Failed-through-GCC)for more information.

Read the full incident report →

Major February 27, 2025 Integration Gateway - Service Interruption Affecting Multiple Customers in AMER - Only new deployments are affected 53m N. Virginia - Admin Service (IAS)

Started Feb 27, 2025, 05:35 AM UTC· resolved Feb 27, 2025, 06:29 AM UTC

  1. investigating Feb 27, 2025, 05:35 AM UTC

    Guidewire Support is aware of an issue with Integration Gateway that is causing new deployments in the NPE / Preprod / Prod environment in the AMER region to fail. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. investigating Feb 27, 2025, 06:05 AM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 27, 2025, 06:29 AM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  4. postmortem Mar 11, 2025, 11:46 AM UTC

    Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Unable-to-Deploy-Integration-Gateway-Application)for more information.

Read the full incident report →

Major February 6, 2025 GUIDEWIRE CLOUD CONSOLE (GCC AMER) - Dockerized builds are unavailable for deployments in the NPE environments 35m N. Virginia

Started Feb 06, 2025, 03:14 PM UTC· resolved Feb 06, 2025, 03:50 PM UTC

  1. investigating Feb 06, 2025, 03:14 PM UTC

    Guidewire Support is aware of an issue with GCC that dockerized builds are unavailable for deployments in the NPE environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. identified Feb 06, 2025, 03:36 PM UTC

    Guidewire Support has identified the cause of this incident unavailability of dockerized builds in the NPE environments, and are actively working to restore service. We will post regular updates on our progress.

  3. monitoring Feb 06, 2025, 03:38 PM UTC

    The fix has been implemented. Builds are available after applied the fix. we are currently actively monitoring the situation.

  4. resolved Feb 06, 2025, 03:50 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  5. postmortem Feb 11, 2025, 01:43 PM UTC

    Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Multiple-Customers-Unable-to-Deploy-New-Builds-Using-GCC)[ ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.

Read the full incident report →

Major November 28, 2024 GUIDEWIRE CLOUD CONSOLE (GCC) deployment Service Interruption Affecting Multiple Customers in AMER 1h 4m Montréal, N. Virginia

Started Nov 28, 2024, 08:46 AM UTC· resolved Nov 28, 2024, 09:50 AM UTC

  1. investigating Nov 28, 2024, 08:46 AM UTC

    Guidewire Support is aware of an issue with GCC that is causing delays for InsuranceSuite deployments in the NPE environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. identified Nov 28, 2024, 09:16 AM UTC

    Guidewire Support has identified the cause of this incident impacting InsuranceSuite deployments in the NPE environments, and are actively working to restore service. We will post regular updates on our progress.

  3. monitoring Nov 28, 2024, 09:36 AM UTC

    The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

  4. resolved Nov 28, 2024, 09:50 AM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  5. postmortem Dec 05, 2024, 03:25 PM UTC

    Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Deployment-Taking-a-Long-Time-and-Stuck-in-Initialization)[ ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.

Read the full incident report →

Critical November 6, 2024 InsuranceSuite Service Integrations Interruption Affecting Multiple Customers in AMER 1h 9m N. Virginia - Delta2

Started Nov 06, 2024, 06:53 PM UTC· resolved Nov 06, 2024, 08:03 PM UTC

  1. investigating Nov 06, 2024, 06:53 PM UTC

    Guidewire Support is aware of an issue with InsuranceSuite secret rotation, which is causing integration errors with Integration Gateway. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. investigating Nov 06, 2024, 07:22 PM UTC

    We continue investigating the issue with InsuranceSuite secret rotation, which is causing integration errors with Integration Gateway. Thank you for your patience. We will update you when new information becomes available.

  3. identified Nov 06, 2024, 07:47 PM UTC

    Guidewire Support has identified the cause of this incident, which is impacting integration errors with Integration Gateway, and is actively working to restore service.

  4. resolved Nov 06, 2024, 08:03 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  5. postmortem Nov 13, 2024, 02:39 PM UTC

    Please refer to the Knowledge Article via this [**link** ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.

Read the full incident report →