Guidewire incident
LifeCycle Manager (LCM) Service Interruption Affecting Multiple Customers in Multiple Regions in Production and Non-Production
Guidewire experienced a minor incident on February 17, 2026 affecting Montréal and N. Virginia and 1 more component, lasting 5h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2026, 04:35 PM UTC
Guidewire Support is aware of an issue with LifeCycle Manager (LCM) that is causing deployment failure in Multiple Regions in Production and Non-Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- investigating Feb 17, 2026, 05:13 PM UTC
We are continuing to investigate an issue with the LifeCycle Manager (LCM) Service that is causing deployment failure in Multiple Regions. We appreciate your patience and will provide an update as soon as new information becomes available.
- investigating Feb 17, 2026, 05:43 PM UTC
We are still investigating an issue with the LifeCycle Manager (LCM) service that is causing deployment failures in multiple regions. There are no new updates at this time. We appreciate your patience and will provide an update as soon as new information becomes available
- investigating Feb 17, 2026, 06:15 PM UTC
We are still investigating an issue with the LifeCycle Manager (LCM) service that is causing deployment failures in multiple regions. There are no new updates at this time. We appreciate your patience and will provide an update as soon as new information becomes available
- identified Feb 17, 2026, 06:32 PM UTC
Guidewire Support has identified the cause of this incident impacting LifeCycle Manager (LCM) service interruption, and are actively working to restore service. We will post regular updates on our progress.
- monitoring Feb 17, 2026, 07:19 PM UTC
The fix has been implemented and we are actively monitoring the situation.
- resolved Feb 17, 2026, 09:46 PM UTC
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
- postmortem Mar 04, 2026, 09:36 PM UTC
Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Lifecycle-Manager-LCM-Service-Interruption-Affecting-Multiple-Customers-in-Production-and-Non-Production-Environments) for more information.