Guidewire incident
Guidewire Cloud Home Service Interruption Affecting Multiple Customers in APAC and CANADA Region
Resolved after 5 hours 52 minutes, affecting Montréal and Sydney, on March 30, 2026.
Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Guidewire-Home-GWH-Unavailable-for-Multiple-Customers-After-GWCP-v1-120-Deployment)for more information.
Affected components
Update timeline
- investigating Mar 30, 2026, 11:08 AM UTC
Guidewire Support is aware of an issue with Guidewire Cloud Home that is causing access issues for customers in APAC and CANADA. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- investigating Mar 30, 2026, 11:47 AM UTC
We are continuing to investigate this issue. Currently its only impacting Butterfly and Circinus.
- identified Mar 30, 2026, 12:26 PM UTC
Issue resolved for customers in Butterfly. We are continuing to implement a fix for Circinus.
- identified Mar 30, 2026, 12:40 PM UTC
Issue resolved for customers in Circinus.
- monitoring Mar 30, 2026, 12:45 PM UTC
A fix has been implemented for the customers in Butterfly and Circinus and we are monitoring the results.
- resolved Mar 30, 2026, 05:01 PM UTC
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
- postmortem Apr 09, 2026, 08:13 AM UTC
Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Guidewire-Home-GWH-Unavailable-for-Multiple-Customers-After-GWCP-v1-120-Deployment)for more information.
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