Guidewire experienced a minor incident on October 20, 2025 affecting N. Virginia and N. Virginia, lasting 16h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 05:48 PM UTC
InsuranceSuite deployments and TeamCity jobs are failing due to AWS service interruption. We are currently investigating the issue.
- investigating Oct 20, 2025, 06:20 PM UTC
The issue maybe related to AWS Dynamo DB and we are continuing to investigate this issue.
- investigating Oct 20, 2025, 06:23 PM UTC
We are seeing intermittent failures to AWS dynamodb service calls, and we are still investigating.
- investigating Oct 20, 2025, 06:56 PM UTC
We are continuing to investigate these intermittent deployment failures. We thank you for your patience. Our next update will be when new information becomes available.
- investigating Oct 20, 2025, 07:37 PM UTC
Guidewire is seeing throttling errors and connectivity issues with multiple AWS services.
- investigating Oct 20, 2025, 08:08 PM UTC
Guidewire is seeing fewer throttling errors from AWS. We are also observing an increase in the number of successful deployments.
- identified Oct 20, 2025, 08:42 PM UTC
Guidewire identified the issue related to AWS service throttling errors, and we are seeing successful deployments.
- monitoring Oct 20, 2025, 08:48 PM UTC
AWS throttling errors have decreased, resulting in more successful deployments. If you continue to encounter deployment failures, please reach out to Guidewire Support for further assistance.
- resolved Oct 21, 2025, 10:14 AM UTC
This incident has been resolved.