Guidewire incident
Application Events Service Interruption Affecting Multiple Customers in All Regions in Production, Pre-Production and Non-Production
Guidewire experienced a major incident on January 29, 2026 affecting Montréal and N. Virginia and 1 more component, lasting 7h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 02:05 AM UTC
Guidewire Support is aware of an issue with Application Events snapshots that may potentially cause delay in processing of events in the production, pre-production and non-production environments in all regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- identified Jan 29, 2026, 02:25 AM UTC
Guidewire Support has identified the cause of this incident impacting Application Events snapshots that may potentially cause delay in processing of events in the production, pre-production and non-production environments in all regions, and are actively working to restore service. We will post regular updates on our progress.
- monitoring Jan 29, 2026, 02:45 AM UTC
The fix has been implemented. Service has been restored and we are currently actively monitoring the issue.
- resolved Jan 29, 2026, 09:52 AM UTC
This incident has been resolved.
- postmortem Feb 09, 2026, 07:52 AM UTC
Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/App-Events-Service-Interruption-affecting-Multiple-Customers-Across-All-Regions-in-Production-Pre-Production-and-Non-Production) for more information.