Guidewire Cloud Home (IG Apps) Service Interruption Affecting Multiple Customers in all Regions and Environments

Update timeline

1. investigating Mar 09, 2026, 09:05 AM UTC

   Guidewire Support is aware of an issue with Guidewire Cloud Home (IG Apps) that is causing access issues for some customers in all regions and environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. investigating Mar 09, 2026, 09:24 AM UTC

   We are continuing to investigate a potential issue within Guidewire Cloud Home (IG Apps) that may be causing an impact for our users in all regions. We thank you for your patience. Our next update will be when new information becomes available.

3. investigating Mar 09, 2026, 10:30 AM UTC

   We are continuing to investigate this issue.

4. identified Mar 09, 2026, 11:45 AM UTC

   The issue has been identified and a fix is being implemented.

5. identified Mar 09, 2026, 11:49 AM UTC

   Issue resolved for customers in Andromeda and Cartwheel. We are continuing to implement a fix for other customers.

6. identified Mar 09, 2026, 12:23 PM UTC

   We are continuing to work on a fix for this issue.

7. identified Mar 09, 2026, 12:30 PM UTC

   Issue resolved for customers in Andromeda, Cartwheel and Whirlpool. We are continuing to implement a fix for other customers.

8. identified Mar 09, 2026, 12:32 PM UTC

   Issue resolved for customers in Andromeda, Cartwheel, Whirlpool and Butterfly. We are continuing to implement a fix for other customers.

9. identified Mar 09, 2026, 12:42 PM UTC

   Issue resolved for customers in Andromeda, Cartwheel, Whirlpool, Butterfly and Circinus. We are continuing to implement a fix for other customers.

10. monitoring Mar 09, 2026, 12:47 PM UTC

    A fix has been implemented and we are monitoring the results.

11. resolved Mar 09, 2026, 03:46 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

12. postmortem Mar 11, 2026, 10:06 AM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Customer-Unable-to-Access-Information-in-Integration-Gateway-Apps-in-Guidewire-Cloud-Home) for more information.