Autopilot Workflow Service Interruption Affecting Multiple Customers in Multiple Regions in Production and Non-Production

Update timeline

1. investigating Feb 25, 2026, 10:44 AM UTC

   Guidewire Support is currently investigating an issue with the Autopilot Workflow Service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. All necessary teams and resources are actively working to restore normal service as quickly as possible, and we will provide regular updates as progress is made. If you are facing any issues, please reach out to Guidewire support by raising a case.

2. investigating Feb 25, 2026, 11:23 AM UTC

   We are continuing to investigate the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.

3. investigating Feb 25, 2026, 11:51 AM UTC

   We are continuing to investigate the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.

4. investigating Feb 25, 2026, 12:35 PM UTC

   We are actively investigating the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.

5. investigating Feb 25, 2026, 01:08 PM UTC

   We are actively investigating the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.

6. investigating Feb 25, 2026, 01:43 PM UTC

   We are actively investigating the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.

7. identified Feb 25, 2026, 02:28 PM UTC

   Guidewire has identified the root cause of the issue and actively working on restoring the application. We appreciate your patience and will provide an update as soon as new information becomes available.

8. identified Feb 25, 2026, 05:43 PM UTC

   We are continuing to work on restoration steps for this issue where a very small subset of customers using Autopilot Workflow Service might experience some issues with workflow instances failing. We will provide an update as soon as new information becomes available.

9. identified Feb 26, 2026, 04:58 PM UTC

   We have identified a potential fix and are actively validating a patch to resolve the issue with Autopilot Workflow Service. We will share another update as soon as the validation is complete.

10. monitoring Feb 27, 2026, 04:21 AM UTC

    The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

11. resolved Feb 27, 2026, 11:11 AM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.