Guidewire incident

Multiple InsuranceSuite GWCP customers' S3 buckets were inaccessible - CASE #00874763

Notice Resolved View vendor source →

Guidewire experienced a notice incident on September 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2025, 03:16 AM UTC
Resolved
Sep 19, 2025, 04:30 PM UTC
Duration
—
Detected by Pingoru
Sep 20, 2025, 03:16 AM UTC

Update timeline

  1. resolved Sep 20, 2025, 03:16 AM UTC

    Multiple InsuranceSuite GWCP customers encountered errors while accessing the Insurance Suite’s inbound and outbound S3 buckets. This led to integration failures across multiple environments. Upon investigation, Guidewire identified that predefined environment variables were being overridden. The issue was corrected and Guidewire confirmed that services were fully restored.

  2. postmortem Sep 30, 2025, 04:48 PM UTC

    **Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/Predefined-Guidewire-Home-Variable-Values-Overridden-by-Customer-Defined-Values?language=en_US) **for more information.**