Guidewire incident
SmartComm Third Party Service Interruption Affecting Multiple Customers in AMER
Resolved after 4 hours 14 minutes, affecting Montréal - Delta2 and N. Virginia - Delta2 and 1 more, on November 18, 2025.
The Smart Communications Operations Team has confirmed that the fix implemented has resolved the SmartCOMM issue. Please open a Community case if you are still experiencing any service interruption.
Affected components
Update timeline
- investigating Nov 18, 2025, 06:55 PM UTC
Smart Communications is currently experiencing an issue affecting SmartComm services. Guidewire is monitoring the situation and will share updates as they become available.
- monitoring Nov 18, 2025, 07:02 PM UTC
Guidewire is aware that Smart Communications is currently experiencing an issue affecting SmartComm services. Additional details are available in the SmartComm community: https://community.smartcommunications.com/s/group/0F9R600000004Rp/na10sb-and-na11-outage-and-disruption
- monitoring Nov 18, 2025, 08:35 PM UTC
The Smart Communications Operations Team have implemented a fix for the issue affecting SmartComm services and are monitoring the result. Guidewire is monitoring the situation and will share updates as they become available.
- resolved Nov 18, 2025, 11:10 PM UTC
The Smart Communications Operations Team has confirmed that the fix implemented has resolved the SmartCOMM issue. Please open a Community case if you are still experiencing any service interruption.
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