Guidewire incident

InsuranceSuite Production Application Logs are not populating in Datadog for some AMER Customers

Major Resolved View vendor source →

Guidewire experienced a major incident on November 9, 2025 affecting N. Virginia - Delta4, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2025, 01:52 PM UTC
Resolved
Nov 09, 2025, 03:45 PM UTC
Duration
1h 53m
Detected by Pingoru
Nov 09, 2025, 01:52 PM UTC

Affected components

N. Virginia - Delta4

Update timeline

  1. investigating Nov 09, 2025, 01:52 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 09, 2025, 02:25 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 09, 2025, 02:51 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 09, 2025, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 09, 2025, 03:45 PM UTC

    This incident has been resolved.

  6. postmortem Nov 17, 2025, 10:39 AM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Multiple-Customers-Unable-to-Access-Production-Logs-in-Datadog) for more information.