Guidewire incident
INow (Classic & GWCP Customers) – Issues With Forgot Password And Email Support Affecting Multiple Customers In AMER
Guidewire is currently experiencing a minor incident affecting Oregon - Xi1 and N. Virginia - Xi1, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2026, 07:27 PM UTC
Guidewire Support is aware of an issue with the Forgot Password and Email Support features currently impacting multiple INow customers in the AMER region. All necessary teams are actively working to restore these services as quickly as possible, and we will provide regular updates on our progress.
- investigating Jun 12, 2026, 08:00 PM UTC
We are actively investigating a potential issue with the Forgot Password and Email Support features affecting our INOW users in AMER. Thank you for your continued patience. We will provide another update as soon as new information is available.
- identified Jun 12, 2026, 08:06 PM UTC
Guidewire Support has identified the cause of this incident impacting the Forgot Password and Email Support features in INow, and is actively working to restore service. We will post regular updates on our progress.
- identified Jun 12, 2026, 09:05 PM UTC
Guidewire teams are actively working to restore the service. We will post regular updates on our progress.