Resolved after 6 hours 57 minutes, affecting N. Virginia - Delta2 and N. Virginia - Delta4 and 1 more, on May 8, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
N. Virginia - Delta2N. Virginia - Delta4N. Virginia - Delta8N. Virginia - Gamma2N. Virginia - Delta6N. Virginia - Xi1
Update timeline
- investigating May 08, 2026, 10:42 AM UTC
Guidewire Support is aware of AWS service interruptions in the us-east-1, impacting some Guidewire Cloud customers. Guidewire has detected service interruptions among our customers. All necessary resources are engaged to investigate the situation, and we will post regular updates as the status changes.
- investigating May 08, 2026, 10:56 AM UTC
We are continuing to investigate this issue.
- monitoring May 08, 2026, 11:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 05:40 PM UTC
The issue has been resolved.
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