Guidewire Outage History

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Guidewire had 45 outages in the last 2 years totaling 181h 28m of downtime — averaging 1.8 incidents per month.

There were 45 Guidewire outages since August 8, 2024 totaling 181h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.guidewire.com

Minor May 8, 2026

AWS Service Interruptions

Detected by Pingoru
May 08, 2026, 10:42 AM UTC
Resolved
May 08, 2026, 05:40 PM UTC
Duration
6h 57m
Affected: N. Virginia - Delta2N. Virginia - Delta4N. Virginia - Delta8N. Virginia - Gamma2N. Virginia - Delta6N. Virginia - Xi1
Timeline · 4 updates
  1. investigating May 08, 2026, 10:42 AM UTC

    Guidewire Support is aware of AWS service interruptions in the us-east-1, impacting some Guidewire Cloud customers. Guidewire has detected service interruptions among our customers. All necessary resources are engaged to investigate the situation, and we will post regular updates as the status changes.

  2. investigating May 08, 2026, 10:56 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 08, 2026, 11:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2026, 05:40 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor May 8, 2026

CDA Daily Load Service with Basic Profile Interruption Affecting Multiple Customers in All Regions

Detected by Pingoru
May 08, 2026, 09:45 AM UTC
Resolved
May 08, 2026, 03:28 PM UTC
Duration
5h 42m
Affected: FrankfurtLondonMontréalN. VirginiaOhioParisSydneyTokyoOregon
Timeline · 6 updates
  1. investigating May 08, 2026, 09:45 AM UTC

    Guidewire Support is aware of an issue with CDA that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. identified May 08, 2026, 09:48 AM UTC

    The potential cause of the issue has been identified and fixes are being implemented in order to restore the affected services.

  3. investigating May 08, 2026, 10:17 AM UTC

    We are continuing to investigate a potential CDA issue that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. We thank you for your patience. Our next update will be when new information becomes available.

  4. identified May 08, 2026, 10:22 AM UTC

    We are continuing to investigate a potential CDA issue that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. We thank you for your patience. Our next update will be when new information becomes available.

  5. monitoring May 08, 2026, 10:31 AM UTC

    The fix has been implemented. Services are restored and we are currently actively monitoring the situation. Customers affected during the nightly batch job will have a successful daily load in the next nightly batch job.

  6. resolved May 08, 2026, 03:28 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Read the full incident report →

Major May 5, 2026

Okta Login Failure in APAC Region for Federated Partners/Brokers Users in Non-Production, Pre-Production and Production

Detected by Pingoru
May 05, 2026, 07:05 AM UTC
Resolved
May 05, 2026, 10:14 AM UTC
Duration
3h 8m
Affected: Sydney
Timeline · 5 updates
  1. investigating May 05, 2026, 07:05 AM UTC

    We have identified an issue in the APAC region where Single-Sign-On logins for certain users are failing when authenticating through Guidewire Hub / Okta in Non-Production, Pre-Production and Production. The impact is limited to a subset of users whose accounts are federated through specific customer or partner Identity Providers and who may use the same email address to access multiple Guidewire Cloud Tenants.

  2. identified May 05, 2026, 07:09 AM UTC

    Guidewire Support has identified the cause of this incident impacting the APAC region where Single-Sign-On logins for certain users are failing when authenticating through Guidewire Hub / Okta in Non-Production, Pre-Production and Production, and are actively working to restore service. We will post regular updates on our progress.

  3. monitoring May 05, 2026, 07:42 AM UTC

    The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

  4. resolved May 05, 2026, 10:14 AM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  5. postmortem May 13, 2026, 02:56 AM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Broker-and-Partner-Login-Failures-via-Guidewire-Hub-SSO-in-APAC-Production-Environment) for more information.

Read the full incident report →

Major April 2, 2026

Deployment Failures Observed for Non-Production Environments across all regions.

Detected by Pingoru
Apr 02, 2026, 10:08 AM UTC
Resolved
Apr 02, 2026, 05:45 PM UTC
Duration
7h 36m
Affected: MontréalN. VirginiaParisSydneyTokyoZurich
Timeline · 8 updates
  1. investigating Apr 02, 2026, 10:08 AM UTC

    Guidewire Support is investigating an issue with IS deployments affecting customers across all the regions.

  2. investigating Apr 02, 2026, 11:01 AM UTC

    All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  3. investigating Apr 02, 2026, 11:49 AM UTC

    We are continuing to investigate this issue and request that customers refrain from making any new deployments until Guidewire provides further update.

  4. identified Apr 02, 2026, 12:32 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Apr 02, 2026, 02:13 PM UTC

    The fix is being implemented region-wise and the services are coming up gradually.

  6. monitoring Apr 02, 2026, 02:19 PM UTC

    The fix has been implemented across the regions and we are monitoring the results.

  7. resolved Apr 02, 2026, 05:45 PM UTC

    The issue has been resolved.

  8. postmortem Apr 10, 2026, 08:47 AM UTC

    Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Multiple-Customers-Unable-to-Perform-Deployments-in-Non-Production-Environments)for more information.

Read the full incident report →

Critical March 30, 2026

Guidewire Cloud Home Service Interruption Affecting Multiple Customers in APAC and CANADA Region

Detected by Pingoru
Mar 30, 2026, 11:08 AM UTC
Resolved
Mar 30, 2026, 05:01 PM UTC
Duration
5h 52m
Affected: MontréalSydney
Timeline · 7 updates
  1. investigating Mar 30, 2026, 11:08 AM UTC

    Guidewire Support is aware of an issue with Guidewire Cloud Home that is causing access issues for customers in APAC and CANADA. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. investigating Mar 30, 2026, 11:47 AM UTC

    We are continuing to investigate this issue. Currently its only impacting Butterfly and Circinus.

  3. identified Mar 30, 2026, 12:26 PM UTC

    Issue resolved for customers in Butterfly. We are continuing to implement a fix for Circinus.

  4. identified Mar 30, 2026, 12:40 PM UTC

    Issue resolved for customers in Circinus.

  5. monitoring Mar 30, 2026, 12:45 PM UTC

    A fix has been implemented for the customers in Butterfly and Circinus and we are monitoring the results.

  6. resolved Mar 30, 2026, 05:01 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  7. postmortem Apr 09, 2026, 08:13 AM UTC

    Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Guidewire-Home-GWH-Unavailable-for-Multiple-Customers-After-GWCP-v1-120-Deployment)for more information.

Read the full incident report →

Major March 3, 2026

Advanced Product Designer(APD) APIs Interruption Affecting Multiple Customers in All Regions

Detected by Pingoru
Mar 03, 2026, 04:46 PM UTC
Resolved
Mar 03, 2026, 11:35 PM UTC
Duration
6h 49m
Affected: Montréal - DesignMontréal - RuntimeN. Virginia - DesignN. Virginia - RuntimeParis - DesignParis - RuntimeSydney - DesignSydney - RuntimeTokyo - DesignTokyo - RuntimeZurich - DesignZurich - Runtime
Timeline · 6 updates
  1. investigating Mar 03, 2026, 04:46 PM UTC

    Guidewire Support is currently investigating an issue with the Advanced Product Designer(APD) APIs that is causing Typelist sync issues across both Non‑Production environments for all regions. All necessary teams and resources are actively working to restore normal service as quickly as possible, and we will provide regular updates as progress is made. If you are facing any issues, please reach out to Guidewire support by raising a case.

  2. identified Mar 03, 2026, 05:34 PM UTC

    Guidewire has identified the root cause of the issue and actively working on restoring the application. We appreciate your patience and will provide an update as soon as new information becomes available.

  3. monitoring Mar 03, 2026, 05:58 PM UTC

    The fix has been implemented and we are actively monitoring

  4. monitoring Mar 03, 2026, 07:33 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 03, 2026, 11:35 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  6. postmortem Mar 12, 2026, 07:08 AM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/API-Requests-Failing-When-Accessing-APD-Products) for more information.

Read the full incident report →

Minor March 3, 2026

Database Restore Service Interruption Affecting Multiple Customers in ALL REGIONS for PRE-PRODUCTION and NON-PRODUCTION environments

Detected by Pingoru
Mar 03, 2026, 08:37 AM UTC
Resolved
Mar 03, 2026, 03:10 PM UTC
Duration
6h 32m
Affected: MontréalN. VirginiaParisSydneyTokyoZurich
Timeline · 6 updates
  1. investigating Mar 03, 2026, 08:37 AM UTC

    Guidewire Support is aware of an issue with Database Restore Service that is causing slowness in database restore process in the PRE-PRODUCTION and NON-PRODUCTION environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. investigating Mar 03, 2026, 09:11 AM UTC

    We are continuing to investigate a potential issue within Database Restore Service that may be causing an impact for our users in all regions. We thank you for your patience. Our next update will be when new information becomes available.

  3. monitoring Mar 03, 2026, 11:59 AM UTC

    The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

  4. monitoring Mar 03, 2026, 12:00 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 03, 2026, 03:10 PM UTC

    This incident has been resolved.

  6. postmortem Mar 11, 2026, 10:16 AM UTC

    Please refer to the Knowledge Article at this [link ](https://community.guidewire.com/s/article/Multiple-Customers-Across-Regions-Reported-Significant-Slowness-in-Database-Restoration)for more information.

Read the full incident report →

Minor February 17, 2026

LifeCycle Manager (LCM) Service Interruption Affecting Multiple Customers in Multiple Regions in Production and Non-Production

Detected by Pingoru
Feb 17, 2026, 04:35 PM UTC
Resolved
Feb 17, 2026, 09:46 PM UTC
Duration
5h 11m
Affected: MontréalN. VirginiaZurich
Timeline · 8 updates
  1. investigating Feb 17, 2026, 04:35 PM UTC

    Guidewire Support is aware of an issue with LifeCycle Manager (LCM) that is causing deployment failure in Multiple Regions in Production and Non-Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. investigating Feb 17, 2026, 05:13 PM UTC

    We are continuing to investigate an issue with the LifeCycle Manager (LCM) Service that is causing deployment failure in Multiple Regions. We appreciate your patience and will provide an update as soon as new information becomes available.

  3. investigating Feb 17, 2026, 05:43 PM UTC

    We are still investigating an issue with the LifeCycle Manager (LCM) service that is causing deployment failures in multiple regions. There are no new updates at this time. We appreciate your patience and will provide an update as soon as new information becomes available

  4. investigating Feb 17, 2026, 06:15 PM UTC

    We are still investigating an issue with the LifeCycle Manager (LCM) service that is causing deployment failures in multiple regions. There are no new updates at this time. We appreciate your patience and will provide an update as soon as new information becomes available

  5. identified Feb 17, 2026, 06:32 PM UTC

    Guidewire Support has identified the cause of this incident impacting LifeCycle Manager (LCM) service interruption, and are actively working to restore service. We will post regular updates on our progress.

  6. monitoring Feb 17, 2026, 07:19 PM UTC

    The fix has been implemented and we are actively monitoring the situation.

  7. resolved Feb 17, 2026, 09:46 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  8. postmortem Mar 04, 2026, 09:36 PM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Lifecycle-Manager-LCM-Service-Interruption-Affecting-Multiple-Customers-in-Production-and-Non-Production-Environments) for more information.

Read the full incident report →

Major January 29, 2026

Application Events Service Interruption Affecting Multiple Customers in All Regions in Production, Pre-Production and Non-Production

Detected by Pingoru
Jan 29, 2026, 02:05 AM UTC
Resolved
Jan 29, 2026, 09:52 AM UTC
Duration
7h 46m
Affected: MontréalN. VirginiaParisSydneyTokyoZurich
Timeline · 5 updates
  1. investigating Jan 29, 2026, 02:05 AM UTC

    Guidewire Support is aware of an issue with Application Events snapshots that may potentially cause delay in processing of events in the production, pre-production and non-production environments in all regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. identified Jan 29, 2026, 02:25 AM UTC

    Guidewire Support has identified the cause of this incident impacting Application Events snapshots that may potentially cause delay in processing of events in the production, pre-production and non-production environments in all regions, and are actively working to restore service. We will post regular updates on our progress.

  3. monitoring Jan 29, 2026, 02:45 AM UTC

    The fix has been implemented. Service has been restored and we are currently actively monitoring the issue.

  4. resolved Jan 29, 2026, 09:52 AM UTC

    This incident has been resolved.

  5. postmortem Feb 09, 2026, 07:52 AM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/App-Events-Service-Interruption-affecting-Multiple-Customers-Across-All-Regions-in-Production-Pre-Production-and-Non-Production) for more information.

Read the full incident report →

Minor January 22, 2026

Potential Okta SSL Handshake Issue Affecting Multiple Customers in the AMER and APAC regions

Detected by Pingoru
Jan 22, 2026, 08:35 PM UTC
Resolved
Jan 22, 2026, 11:06 PM UTC
Duration
2h 30m
Affected: N. VirginiaSydney
Timeline · 4 updates
  1. investigating Jan 22, 2026, 08:35 PM UTC

    Guidewire Support is aware of an issue with Okta SSL Handshake that is causing service interruption for multiple customers in the AMER and APAC regions. All necessary resources are engaged to restore this service as quickly as possible. Please create a community case if you are experiencing service interruptions related to Okta. We will post regular updates on our progress.

  2. identified Jan 22, 2026, 09:38 PM UTC

    Guidewire support was able to link the Okta issue to their recent Okta production update (1/21/2026). Please create a community case if you are experiencing service interruptions related to Okta.

  3. monitoring Jan 22, 2026, 09:54 PM UTC

    Guidewire support is actively monitoring the issue. Please create a community case if you are experiencing service interruptions related to Okta.

  4. resolved Jan 22, 2026, 11:06 PM UTC

    Please open a Community case if you are still experiencing any service interruption related to Okta.

Read the full incident report →

Minor November 18, 2025

SmartComm Third Party Service Interruption Affecting Multiple Customers in AMER

Detected by Pingoru
Nov 18, 2025, 06:55 PM UTC
Resolved
Nov 18, 2025, 11:10 PM UTC
Duration
4h 14m
Affected: Montréal - Delta2N. Virginia - Delta2N. Virginia - Delta4
Timeline · 4 updates
  1. investigating Nov 18, 2025, 06:55 PM UTC

    Smart Communications is currently experiencing an issue affecting SmartComm services. Guidewire is monitoring the situation and will share updates as they become available.

  2. monitoring Nov 18, 2025, 07:02 PM UTC

    Guidewire is aware that Smart Communications is currently experiencing an issue affecting SmartComm services. Additional details are available in the SmartComm community: https://community.smartcommunications.com/s/group/0F9R600000004Rp/na10sb-and-na11-outage-and-disruption

  3. monitoring Nov 18, 2025, 08:35 PM UTC

    The Smart Communications Operations Team have implemented a fix for the issue affecting SmartComm services and are monitoring the result. Guidewire is monitoring the situation and will share updates as they become available.

  4. resolved Nov 18, 2025, 11:10 PM UTC

    The Smart Communications Operations Team has confirmed that the fix implemented has resolved the SmartCOMM issue. Please open a Community case if you are still experiencing any service interruption.

Read the full incident report →

Major November 9, 2025

InsuranceSuite Production Application Logs are not populating in Datadog for some AMER Customers

Detected by Pingoru
Nov 09, 2025, 01:52 PM UTC
Resolved
Nov 09, 2025, 03:45 PM UTC
Duration
1h 53m
Affected: N. Virginia - Delta4
Timeline · 6 updates
  1. investigating Nov 09, 2025, 01:52 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 09, 2025, 02:25 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 09, 2025, 02:51 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 09, 2025, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 09, 2025, 03:45 PM UTC

    This incident has been resolved.

  6. postmortem Nov 17, 2025, 10:39 AM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Multiple-Customers-Unable-to-Access-Production-Logs-in-Datadog) for more information.

Read the full incident report →

Major October 23, 2025

IS Deployments Service Interruption in EMEA Region

Detected by Pingoru
Oct 23, 2025, 02:20 PM UTC
Resolved
Oct 23, 2025, 03:30 PM UTC
Duration
1h 9m
Affected: ParisZurich
Timeline · 4 updates
  1. investigating Oct 23, 2025, 02:20 PM UTC

    Guidewire Support is investigating an issue with IS deployments affecting some customers in the EMEA Region.

  2. monitoring Oct 23, 2025, 02:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 23, 2025, 03:30 PM UTC

    This incident has been resolved.

  4. postmortem Oct 30, 2025, 10:45 AM UTC

    **Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/Deployments-in-Non-production-Planets-are-Failing-at-Preparing-for-Deployment-Stage) **for more information.**

Read the full incident report →

Major October 20, 2025

AWS US-East-1 Region Service Outage

Detected by Pingoru
Oct 20, 2025, 09:36 AM UTC
Resolved
Oct 20, 2025, 10:16 AM UTC
Duration
39m
Affected: Frankfurt - Delta2London - Delta2Montréal - Delta2N. Virginia - Delta2N. Virginia - Delta4N. Virginia - Delta8N. Virginia - Gamma2Paris - Delta2Zurich - Delta2
Timeline · 7 updates
  1. investigating Oct 20, 2025, 09:36 AM UTC

    Due to an issue with the AWS US-East-1 Region, numerous Guidewire services are impacted. We are actively investigating and working on remediation options, however there are significant signs of recovery as reported by AWS. Several AWS Services in the US-East-1 Region are currently unavailable, which may be impacting multiple Guidewire applications or services. This outage may create issues with Guidewire PolicyCenter, Guidewire ClaimCenter, Guidewire BillingCenter, and Digital applications. Guidewire Global Support is aware of the issue and we are working with AWS to mitigate the impacts of this outage.

  2. investigating Oct 20, 2025, 09:42 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 09:49 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 20, 2025, 10:00 AM UTC

    AWS is reporting that most services are now operational in the US-EAST-1 Region. Access to Guidewire applications and services should now be successful, however, intermittent connectivity issues may persist as the recovery continues. Guidewire Global Support is continuing to actively monitor this issue and we will provide updates as needed.

  5. monitoring Oct 20, 2025, 10:05 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 20, 2025, 10:16 AM UTC

    This incident has been resolved.

  7. postmortem Oct 27, 2025, 10:31 AM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/AWS-USEAST1-Region-Disruption-Impacted-Multiple-Guidewire-Services) for more information.

Read the full incident report →

Major September 23, 2025

Guidewire Cloud Home service interruption affecting some Customers in EMEA Region

Detected by Pingoru
Sep 23, 2025, 09:02 AM UTC
Resolved
Sep 23, 2025, 08:50 AM UTC
Duration
—
Timeline · 2 updates
  1. resolved Sep 23, 2025, 09:02 AM UTC

    Guidewire identified an issue preventing some EMEA customers from accessing Guidewire Cloud Home. This incident has been resolved. Please open a Community case if you are still experiencing any service interruption.

  2. postmortem Oct 01, 2025, 07:48 AM UTC

    **Please refer to the Knowledge Article on this** [**link**](https://guidewire.lightning.force.com/lightning/articles/Knowledge/Guidewire-Home-Service-Interruption-Affecting-Multiple-Customers-in-EMEA-Region) **for more information.**

Read the full incident report →

Notice September 20, 2025

Multiple InsuranceSuite GWCP customers' S3 buckets were inaccessible - CASE #00874763

Detected by Pingoru
Sep 20, 2025, 03:16 AM UTC
Resolved
Sep 19, 2025, 04:30 PM UTC
Duration
—
Timeline · 2 updates
  1. resolved Sep 20, 2025, 03:16 AM UTC

    Multiple InsuranceSuite GWCP customers encountered errors while accessing the Insurance Suite’s inbound and outbound S3 buckets. This led to integration failures across multiple environments. Upon investigation, Guidewire identified that predefined environment variables were being overridden. The issue was corrected and Guidewire confirmed that services were fully restored.

  2. postmortem Sep 30, 2025, 04:48 PM UTC

    **Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/Predefined-Guidewire-Home-Variable-Values-Overridden-by-Customer-Defined-Values?language=en_US) **for more information.**

Read the full incident report →

Minor September 19, 2025

TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region

Detected by Pingoru
Sep 19, 2025, 03:45 PM UTC
Resolved
Sep 19, 2025, 06:45 PM UTC
Duration
2h 59m
Affected: N. Virginia
Timeline · 5 updates
  1. investigating Sep 19, 2025, 03:45 PM UTC

    Guidewire Support is aware of an issue with TeamCity service for some customers in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. identified Sep 19, 2025, 03:57 PM UTC

    The issue has been identified and we are implementing a fix.

  3. monitoring Sep 19, 2025, 04:03 PM UTC

    Guidewire implemented the fix, and all affected services have been restored. We are actively monitoring. Please open a Community case if you are still experiencing any service interruption.

  4. resolved Sep 19, 2025, 06:45 PM UTC

    This incident has been resolved.

  5. postmortem Sep 29, 2025, 05:57 PM UTC

    **Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/Multiple-Customers-Reporting-TeamCity-Builds-are-Failing-TeamCity-Not-Loading---503-Error) **for more information.**

Read the full incident report →