Guidewire incident
APD Service Issue Affecting Multiple Customers in AMER Region in all environments
Guidewire experienced a major incident on September 3, 2025 affecting N. Virginia - Runtime, lasting 8h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 03, 2025, 06:24 PM UTC
Guidewire Support has identified the issue affecting the APD service. A fix has been identified, and we are in the process of implementing it. We will continue to share regular updates here.
- identified Sep 03, 2025, 07:06 PM UTC
Guidewire Support has identified the issue affecting the APD service. A fix has been identified, and we are still working on implementing the fix. We will continue to share regular updates here.
- identified Sep 03, 2025, 07:35 PM UTC
The Team is continuing to work on implementing the fix. We will continue to share regular updates here.
- identified Sep 03, 2025, 08:27 PM UTC
The Team is still continuing to work on implementing the fix. We will continue to share regular updates here.
- identified Sep 03, 2025, 09:14 PM UTC
The Team is still continuing to work on implementing the fix. We will continue to share regular updates here.
- investigating Sep 03, 2025, 09:29 PM UTC
The fix was successfully implemented. However, we are now experiencing a separate infrastructure issue. All necessary teams are actively engaged to restore the service as quickly as possible. We will continue to provide regular updates on our progress.
- monitoring Sep 03, 2025, 10:05 PM UTC
Guidewire has successfully implemented a fix and is actively monitoring the progress
- monitoring Sep 04, 2025, 01:55 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 04, 2025, 02:26 AM UTC
This incident has been resolved.
- postmortem Sep 04, 2025, 05:56 AM UTC
Please refer to the Knowledge Article via this [link](https://community.guidewire.com/s/article/Multiple-customers-experienced-APD-Errors-in-PolicyCenter) for more information.