DocuSign Outage History
DocuSign is up right nowPingoru has recorded 136 incidents for DocuSign: 133 in the last 12 months and 36 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 13 of 720 (2%) |
| May 2026 | 14 | 48 of 744 (6%) |
| June 2026 | 23 | 219 of 720 (30%) |
| July 2026 | 17 | 88 of 744 (12%) |
| August 2026 | 13 | 37 of 744 (5%) |
| September 2026 | 8 | 55 of 720 (8%) |
| October 2026 | 9 | 181 of 551 (33%) |
Incidents, newest first
Minor August 6, 2026 Docusign Admin Intermittently Unavailable (Incident 5548) 1h 24m eSignature (DEMO), eSignature (AU), eSignature (CA), eSignature (EU) and 5 more
Started Aug 06, 2026, 07:58 PM UTC· resolved Aug 06, 2026, 09:23 PM UTC
- investigating Aug 06, 2026, 07:58 PM UTC
We are actively investigating this issue.
- investigating Aug 06, 2026, 08:01 PM UTC
We are continuing to investigate this issue.
- identified Aug 06, 2026, 08:14 PM UTC
We have identified the issue and a fix is being implemented.
- identified Aug 06, 2026, 08:43 PM UTC
The issue has been identified and we continue our work to implement a fix.
- monitoring Aug 06, 2026, 09:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2026, 09:23 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-08-06 07:33 PM UTC until 2026-08-06 09:01 PM UTC.
Minor August 5, 2026 Workflow Send and Review Errors (Incident 5532) 2h 18m CLM (DEMO S1), CLM (UAT NA11)
Started Aug 05, 2026, 06:50 PM UTC· resolved Aug 05, 2026, 09:09 PM UTC
- investigating Aug 05, 2026, 06:50 PM UTC
We are actively investigating this issue.
- investigating Aug 05, 2026, 07:21 PM UTC
We are continuing to investigate this issue.
- investigating Aug 05, 2026, 08:11 PM UTC
We continue to investigate the issue and additional resources have been engaged.
- identified Aug 05, 2026, 08:41 PM UTC
We have identified the issue and a fix is being implemented.
- monitoring Aug 05, 2026, 08:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2026, 09:09 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-08-04 06:43 PM UTC to 2026-08-05 08:35 PM UTC.
Minor August 5, 2026 Customers may experience issues accessing the eSign Admin Settings page (Incident 5527) 3h 12m eSignature (DEMO)
Started Aug 05, 2026, 01:29 AM UTC· resolved Aug 05, 2026, 04:42 AM UTC
- investigating Aug 05, 2026, 01:29 AM UTC
We are investigating this issue.
- investigating Aug 05, 2026, 02:17 AM UTC
We are continuing to investigate this issue.
- identified Aug 05, 2026, 03:14 AM UTC
We have identified the issue and a fix is being implemented.
- identified Aug 05, 2026, 04:20 AM UTC
The issue has been identified and we continue our work to implement a fix.
- monitoring Aug 05, 2026, 04:39 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2026, 04:42 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-08-04 18:30 UTC until 2026-08-05 4:38 AM UTC.
Minor August 4, 2026 Document generation failures in salesforce integration (Incident 5525) 2h 19m eSignature (EU), CLM (EU21)
Started Aug 04, 2026, 01:40 PM UTC· resolved Aug 04, 2026, 04:00 PM UTC
- investigating Aug 04, 2026, 01:40 PM UTC
Customers may encounter document generation failures with salesforce integration. We are currently investigating the issue.
- investigating Aug 04, 2026, 02:30 PM UTC
We are continuing to investigate this issue.
- identified Aug 04, 2026, 03:10 PM UTC
We have identified the issue and a fix is being implemented.
- monitoring Aug 04, 2026, 03:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2026, 04:00 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-08-03 05:59 PM UTC until 2026-08-04 04:53 PM UTC.
Minor August 3, 2026 Powerforms Intermittently Not Loading (Incident 5517) 36m eSignature (NA1), eSignature (NA2), eSignature (NA3), eSignature (NA4)
Started Aug 03, 2026, 08:07 PM UTC· resolved Aug 03, 2026, 08:44 PM UTC
- investigating Aug 03, 2026, 08:07 PM UTC
We are actively investigating this issue.
- monitoring Aug 03, 2026, 08:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 03, 2026, 08:44 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-08-03 01:00 PM UTC until 2026-08-03 08:45 PM UTC.
Minor July 31, 2026 Failures with Envelope Writeback and Status Updates (Incident 5505) 5h 16m eSignature (DEMO), eSignature (EU), eSignature (NA2), eSignature (NA3) and 1 more
Started Jul 31, 2026, 12:45 PM UTC· resolved Jul 31, 2026, 06:01 PM UTC
- investigating Jul 31, 2026, 12:45 PM UTC
Customers in Europe may experience failures with envelope writeback and status update when reviewing Connect logs for DAL envelopes. Engineering teams are engaged and are actively triaging.
- investigating Jul 31, 2026, 03:22 PM UTC
We are continuing to investigate this issue.
- investigating Jul 31, 2026, 03:23 PM UTC
We continue to investigate the issue and additional resources have been engaged.
- investigating Jul 31, 2026, 05:16 PM UTC
We are currently investigating an issue affecting customers using the Salesforce integration across EU and NA regions. Customers may experience failures with envelope write-back and status updates, with the error: "The underlying connection was closed. An unexpected error occurred on send." Services affected: Salesforce connector (envelope write-back, status updates) Impact: Completed envelope statuses may not be reflected in Salesforce. Our engineering teams are actively investigating the root cause across multiple workstreams. We will provide updates as the investigation progresses.
- identified Jul 31, 2026, 05:33 PM UTC
We have identified the issue and a fix is being implemented.
- identified Jul 31, 2026, 05:51 PM UTC
The issue has been identified and we continue our work to implement a fix.
- resolved Jul 31, 2026, 06:01 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-29 01:43 AM UTC until 2026-07-31 05:14 PM UTC.
Major July 30, 2026 Latency and Intermittent Errors (Incident 5501) 1h 8m eSignature (NA4)
Started Jul 30, 2026, 07:53 PM UTC· resolved Jul 30, 2026, 09:02 PM UTC
- investigating Jul 30, 2026, 07:53 PM UTC
We are actively investigating this issue.
- identified Jul 30, 2026, 08:11 PM UTC
We have identified the issue and a fix is being implemented.
- monitoring Jul 30, 2026, 08:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2026, 09:02 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-30 06:49 PM UTC until 2026-07-30 08:51 PM UTC.
Minor July 30, 2026 Customers may experience errors when signing up for new accounts (Incident 5500) 1h 9m eSignature (DEMO)
Started Jul 30, 2026, 07:24 PM UTC· resolved Jul 30, 2026, 08:34 PM UTC
- investigating Jul 30, 2026, 07:24 PM UTC
We are actively investigating this issue.
- investigating Jul 30, 2026, 07:32 PM UTC
We are continuing to investigate this issue.
- identified Jul 30, 2026, 07:57 PM UTC
We have identified the issue and a fix is being implemented.
- resolved Jul 30, 2026, 08:34 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-30 06:14 PM UTC until 2026-07-30 07:47 PM UTC.
Minor July 27, 2026 Inbound email not may be working for some customers (Incident 5475) 19m eSignature, NA1, NA2, NA3 and 1 more
Started Jul 27, 2026, 04:11 PM UTC· resolved Jul 27, 2026, 04:31 PM UTC
- investigating Jul 27, 2026, 04:11 PM UTC
We are actively investigating this issue.
Minor July 27, 2026 Qualified Verification Latency (Incident 5472) 7h 27m Trusted Service Provider (PROD)
Started Jul 27, 2026, 10:45 AM UTC· resolved Jul 27, 2026, 06:13 PM UTC
- identified Jul 27, 2026, 10:45 AM UTC
Customers may be experiencing issues when attempting qualified verifications. Engineering teams have been engaged and are actively triaging this issue.
- resolved Jul 27, 2026, 06:13 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-27 09:05 AM UTC until 2026-07-27 05:10 PM UTC.
Minor July 23, 2026 Customers in AU/JP may experience errors or delays when logging in, sending, or signing envelopes (Incident 5409) 1h 30m eSignature (AU), eSignature (JP1)
Started Jul 23, 2026, 08:59 PM UTC· resolved Jul 23, 2026, 10:30 PM UTC
- investigating Jul 23, 2026, 08:59 PM UTC
We are actively investigating this issue.
- investigating Jul 23, 2026, 09:07 PM UTC
We are continuing to investigate this issue.
- investigating Jul 23, 2026, 09:45 PM UTC
AU and JP are stable at present. Teams are continuing to investigate the issue.
- resolved Jul 23, 2026, 10:30 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-23 05:30 PM UTC until 2026-07-23 10:16 PM UTC.
Minor July 22, 2026 Customers may be unable to complete purchases on ecom.docusign.com (Incident 5438) 1h 10m eSignature (NA1), eSignature (NA2), eSignature (NA3), eSignature (NA4)
Started Jul 22, 2026, 08:04 PM UTC· resolved Jul 22, 2026, 09:15 PM UTC
- investigating Jul 22, 2026, 08:04 PM UTC
We are actively investigating this issue.
- identified Jul 22, 2026, 08:10 PM UTC
We have identified the issue and a fix is being implemented.
- identified Jul 22, 2026, 08:59 PM UTC
The issue has been identified and we continue our work to implement a fix.
- resolved Jul 22, 2026, 09:15 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-22 05:24 PM UTC until 2026-07-22 09:15 PM UTC.
Minor July 17, 2026 Customers may experience errors loading PowerForms to sign envelopes (Incident 5417) 20m eSignature (NA1), eSignature (NA2), eSignature (NA3), eSignature (NA4)
Started Jul 17, 2026, 05:33 PM UTC· resolved Jul 17, 2026, 05:54 PM UTC
- investigating Jul 17, 2026, 05:33 PM UTC
We are actively investigating this issue.
- identified Jul 17, 2026, 05:46 PM UTC
We have identified the issue and a fix is being implemented.
- resolved Jul 17, 2026, 05:54 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-17 03:55 PM UTC until 2026-07-17 05:57 PM UTC.
Minor July 16, 2026 Customers may experience errors executing workflows and uploading documents (Incident 5399) 5m CLM (UAT NA11)
Started Jul 16, 2026, 03:27 AM UTC· resolved Jul 16, 2026, 03:33 AM UTC
- investigating Jul 16, 2026, 03:27 AM UTC
We are actively investigating this issue.
- identified Jul 16, 2026, 03:27 AM UTC
We have identified the issue and a fix is being implemented.
- resolved Jul 16, 2026, 03:33 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-15 02:56 AM UTC until 2026-07-15 03:24 AM UTC.
Minor July 14, 2026 Some Document Generation customers are being redirected to the CLM home page (Incident 5384) 5h CLM (NA11)
Started Jul 14, 2026, 08:48 PM UTC· resolved Jul 15, 2026, 01:49 AM UTC
- investigating Jul 14, 2026, 08:48 PM UTC
We are actively investigating this issue.
- investigating Jul 14, 2026, 09:41 PM UTC
We are continuing to investigate this issue.
- identified Jul 14, 2026, 11:32 PM UTC
We have identified the issue and a fix is being implemented.
- resolved Jul 15, 2026, 01:49 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors from 2026-07-14 03:42 AM UTC until 2026-07-15 01:43 AM UTC.
Minor July 14, 2026 Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383) 1h 58m eSignature (DEMO), eSignature (AU), eSignature (CA), eSignature (EU) and 5 more
Started Jul 14, 2026, 05:09 PM UTC· resolved Jul 14, 2026, 07:08 PM UTC
- investigating Jul 14, 2026, 05:09 PM UTC
LexisNexis has been made aware of the issue and are currently investigating.
- investigating Jul 14, 2026, 05:44 PM UTC
LexisNexis is continuing to investigate the issue.
- investigating Jul 14, 2026, 06:39 PM UTC
LexisNexis is continuing to investigate the issue.
- monitoring Jul 14, 2026, 07:05 PM UTC
LexisNexis has reported resolving the issue. We are continuing to monitor.
- resolved Jul 14, 2026, 07:08 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-14 02:58 PM UTC until 2026-07-14 06:34 PM UTC.
Minor July 13, 2026 Some customers may not able to open any CLM documents (Incident 5375) 23m CLM (EU11), CLM (EU21)
Started Jul 13, 2026, 07:55 PM UTC· resolved Jul 13, 2026, 08:19 PM UTC
- identified Jul 13, 2026, 07:55 PM UTC
We have identified the issue and a fix is being implemented.
- resolved Jul 13, 2026, 08:19 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-13 4:37 PM UTC until 2026-07-13 08:08 PM UTC.
Minor July 8, 2026 Powerforms Intermittently Not Loading (Incident 5345) 15s eSignature (DEMO)
Started Jul 08, 2026, 09:46 PM UTC· resolved Jul 08, 2026, 09:47 PM UTC
- investigating Jul 08, 2026, 09:46 PM UTC
We are actively investigating this issue.
- resolved Jul 08, 2026, 09:47 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have seen issues loading PowerForms from 2026-07-07 11:20 PM UTC to 2026-07-08 09:45 PM UTC.
Minor July 7, 2026 Errors accessing the sending web application (Incident 5334) 1d 20h eSignature (NA1), eSignature (NA2), eSignature (NA3), eSignature (NA4)
Started Jul 07, 2026, 08:55 PM UTC· resolved Jul 09, 2026, 05:22 PM UTC
- investigating Jul 07, 2026, 08:55 PM UTC
A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.
- investigating Jul 07, 2026, 09:37 PM UTC
We are continuing to investigate this issue.
- investigating Jul 07, 2026, 10:01 PM UTC
We continue to investigate the issue and additional resources have been engaged.
- investigating Jul 07, 2026, 10:26 PM UTC
We continue to investigate the issue and additional resources have been engaged.
- investigating Jul 07, 2026, 11:54 PM UTC
We continue to investigate and have engaged external vendor resources
- investigating Jul 08, 2026, 12:10 AM UTC
We are continuing to investigate the web cache issue. A small subset of customers may see an error when accessing the send web application page. Completely emptying the browser cache and trying again is a viable fix. Updates will be posted when there is a significant update.
- investigating Jul 08, 2026, 03:39 AM UTC
We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance. An update will be provided when a significant update is available.
- investigating Jul 08, 2026, 03:50 PM UTC
We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance. An update will be provided when a significant update is available.
- resolved Jul 09, 2026, 05:22 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-05-28 11:00 PM UTC until 2026-07-08 10:50 PM UTC.
Minor July 7, 2026 Intermittent Issues With Delivery of e-mail Notifications (Incident 5326) 1h 16m eSignature (DEMO), eSignature (AU), eSignature (CA), eSignature (EU) and 6 more
Started Jul 07, 2026, 03:31 PM UTC· resolved Jul 07, 2026, 04:48 PM UTC
- identified Jul 07, 2026, 03:31 PM UTC
A subset of customers may experience intermittent failures of email notifications upon sending of envelopes. To mitigate this customers can log into their DocuSign account and access the envelope directly. Engineering teams have identified the issue and are currently working to resolve this issue.
- resolved Jul 07, 2026, 04:48 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-07-06 09:30 PM UTC until 2026-07-07 04:15 PM UTC.
Minor July 5, 2026 Intermittent Errors and Delays (Incident 5312) 25m CLM (NA11), CLM (NA21)
Started Jul 05, 2026, 10:35 PM UTC· resolved Jul 05, 2026, 11:01 PM UTC
- investigating Jul 05, 2026, 10:35 PM UTC
We are actively investigating this issue.
- monitoring Jul 05, 2026, 10:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 05, 2026, 11:01 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-05 21:50 UTC until 2026-07-05 22:22 UTC.
Minor June 30, 2026 Customers may experience latency (Incident 5259) 1d 6h CLM (EU11), CLM (EU21), CLM (NA11)
Started Jun 30, 2026, 11:18 AM UTC· resolved Jul 01, 2026, 05:25 PM UTC
- investigating Jun 30, 2026, 11:18 AM UTC
We are actively investigating this issue.
- investigating Jun 30, 2026, 12:36 PM UTC
We are continuing to investigate this issue.
- investigating Jun 30, 2026, 08:34 PM UTC
We continue to investigate the issue and additional resources have been engaged.
- investigating Jun 30, 2026, 10:55 PM UTC
We continue to investigate the issue and additional resources have been engaged.
- investigating Jul 01, 2026, 12:57 AM UTC
We continue to investigate the issue and additional resources have been engaged. We will provide the next update in approximately 24 hours.
- identified Jul 01, 2026, 02:57 PM UTC
We have identified the issue and a fix is being implemented.
- resolved Jul 01, 2026, 05:25 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-06-30 10:48 AM UTC until 2026-07-01 05:25 PM UTC.
Minor June 30, 2026 Some customers may experience errors with Sending and Signing (Incident 5252) 11m eSignature (CA)
Started Jun 30, 2026, 12:25 AM UTC· resolved Jun 30, 2026, 12:37 AM UTC
- investigating Jun 30, 2026, 12:25 AM UTC
We are actively investigating this issue.
- identified Jun 30, 2026, 12:26 AM UTC
We have identified the issue and a fix is being implemented.
- resolved Jun 30, 2026, 12:37 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors with Sending and Signing from 2026-06-29 11:50 PM UTC to 2026-06-30 12:26 AM UTC.
Minor June 29, 2026 Customers may experience errors with Sending and Signing in NA3 (Incident 5247) 27m eSignature (NA3)
Started Jun 29, 2026, 09:32 PM UTC· resolved Jun 29, 2026, 10:00 PM UTC
- investigating Jun 29, 2026, 09:32 PM UTC
We are actively investigating this issue.
- investigating Jun 29, 2026, 09:34 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 29, 2026, 09:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 10:00 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors with Sending and Signing in NA3 from 2026-06-29 09:00 PM UTC until 2026-06-29 09:15 PM UTC.
Minor June 29, 2026 Intermittent issues with Reports and Search on S1 Prod (Incident 5233) 1h 49m CLM (S1.US)
Started Jun 29, 2026, 03:39 PM UTC· resolved Jun 29, 2026, 05:29 PM UTC
- investigating Jun 29, 2026, 03:39 PM UTC
We are currently investigating issues with both report and search on S1 prod. Engineering teams have been engaged and are actively triaging.
- investigating Jun 29, 2026, 04:10 PM UTC
We are continuing to investigate this issue.
- investigating Jun 29, 2026, 04:47 PM UTC
We continue to investigate the issue and additional resources have been engaged.
- monitoring Jun 29, 2026, 05:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 05:29 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-06-29 08:20 AM UTC until 2026-06-29 04:46 PM UTC.