DocuSign experienced a notice incident on March 18, 2026 affecting CLM (EU21), lasting 8h 8m. The incident has been resolved; the full update timeline is below.
Affected components
CLM (EU21)
Update timeline
- identified Mar 18, 2026, 12:13 AM UTC
As a continuation of incident 4517, a subset of customers may experience incomplete search results for historical documents older than one year. A fix is currently underway, and full resolution is anticipated by Wednesday, March 18, 2026 at 11:00 AM UTC.
- resolved Mar 18, 2026, 08:22 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-03-17 01:25 AM UTC until 2026-03-19 04:02 AM UTC.