Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)

Update timeline

1. investigating Mar 27, 2026, 12:41 PM UTC

   Due to a recently identified issue in our UAT environments, tasks may be routed incorrectly, leading to failures. Our team is actively working on identifying the root cause and mitigating it, and we will keep you updated as progress is made. Please note that any workflows and tasks on your Production environment should not be affected, and will still be executed normally.

2. investigating Mar 27, 2026, 02:26 PM UTC

   More engineering teams have been engaged to triage this error and investigation is continuing.

3. identified Mar 27, 2026, 02:59 PM UTC

   A potential cause has been identified, engineering teams are reproducing the issue and reviewing telemetry before applying a fix.

4. identified Mar 27, 2026, 03:42 PM UTC

   Engineers are continuing to triage and develop a fix to the identified issue.

5. identified Mar 27, 2026, 04:21 PM UTC

   We are continuing to work on a fix for this issue.

6. identified Mar 27, 2026, 05:22 PM UTC

   We are continuing to work on a fix for this issue.

7. identified Mar 27, 2026, 09:00 PM UTC

   We are continuing to work on a fix for this issue.

8. monitoring Mar 27, 2026, 10:39 PM UTC

   A fix has been implemented and we are monitoring the results.

9. resolved Mar 27, 2026, 11:33 PM UTC

   The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-03-27 12:32 AM UTC until 2026-03-27 11:30 PM UTC