DocuSign experienced a critical incident on May 8, 2026 affecting AU, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 02:09 AM UTC
We are currently investigating this issue.
- investigating May 08, 2026, 02:35 AM UTC
We are continuing to investigate this issue.
- monitoring May 08, 2026, 03:03 AM UTC
We have implemented a mitigation and are monitoring the results.
- resolved May 08, 2026, 03:24 AM UTC
This incident has been resolved.
- postmortem May 08, 2026, 07:55 PM UTC
# RCA for Docusign eSign Australia Service Disruption on May 8, 2026 # Article Title: RCA for Docusign eSign Australia Service Disruption on Month 8, 2026 # Impact Summary: Customers may have observed a service disruption from 01:45 AM UTC until 03:13AM UTC on May 8, 2026. During this time users were unable to log in, send envelopes for signature, or complete signing. # Cause: An unscheduled Microsoft Azure event triggered a service disruption. Due to the event, the databases were in an unhealthy state that necessitated manual intervention. # Resolution: Application traffic was manually re-routed to restore service. We worked with Microsoft to restore the databases to a healthy state.