DocuSign incident

Customers may experience intermittent latency and errors in Navigator (Incident 4748)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on April 23, 2026 affecting NA2 and NA4, lasting 7h 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 03:27 PM UTC
Resolved
Apr 23, 2026, 11:10 PM UTC
Duration
7h 43m
Detected by Pingoru
Apr 23, 2026, 03:27 PM UTC

Affected components

NA2NA4

Update timeline

  1. investigating Apr 23, 2026, 03:27 PM UTC

    We are currently investigating the issue.

  2. investigating Apr 23, 2026, 04:44 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 23, 2026, 05:40 PM UTC

    More engineering teams have been engaged to triage this error and investigation is continuing.

  4. investigating Apr 23, 2026, 06:35 PM UTC

    We are continuing to investigate this issue.

  5. investigating Apr 23, 2026, 07:37 PM UTC

    We are continuing to investigate this issue.

  6. identified Apr 23, 2026, 09:21 PM UTC

    The issue has been identified and a fix is being implemented.

  7. resolved Apr 23, 2026, 11:10 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermittent latency and errors in Navigator from 2026-04-23 12:57 PM UTC until 2026-04-23 11:12 PM UTC.