DocuSign incident

Users may encounter errors while attempting to upload or edit documents. (Incident 4504)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on March 12, 2026 affecting CLM (EU11) and CLM (EU21) and 1 more component, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2026, 06:15 PM UTC
Resolved
Mar 12, 2026, 10:06 PM UTC
Duration
3h 50m
Detected by Pingoru
Mar 12, 2026, 06:15 PM UTC

Affected components

CLM (EU11)CLM (EU21)CLM (NA11)CLM (NA21)CLM (UAT NA11)

Update timeline

  1. investigating Mar 12, 2026, 06:15 PM UTC

    We are currently investigating this issue.

  2. identified Mar 12, 2026, 07:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 12, 2026, 08:23 PM UTC

    We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC

  4. identified Mar 12, 2026, 08:49 PM UTC

    We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC

  5. monitoring Mar 12, 2026, 09:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 12, 2026, 10:06 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-03-04 03:04 PM UTC until 2026-03-12 10:06 PM UTC.