DocuSign incident

Users may encounter errors while attempting to upload or edit documents. (Incident 4504)

Minor Resolved View vendor source →
Started
Mar 12, 2026, 08:23 PM UTC
Resolved
Mar 12, 2026, 10:06 PM UTC
Duration
1h 43m
Detected by Pingoru
Mar 12, 2026, 08:23 PM UTC

Affected components

NA11NA21EU11EU21UAT NA11

Update timeline

  1. investigating Mar 12, 2026, 06:15 PM UTC

    We are currently investigating this issue.

  2. identified Mar 12, 2026, 07:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 12, 2026, 08:23 PM UTC

    We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC

  4. identified Mar 12, 2026, 08:49 PM UTC

    We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC

  5. monitoring Mar 12, 2026, 09:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 12, 2026, 10:24 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

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