DocuSign experienced a minor incident on April 28, 2026 affecting eSignature (EU), lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
eSignature (EU)
Update timeline
- investigating Apr 28, 2026, 09:03 AM UTC
A subset of customers in EU may experience latency with Send operations. Engineering teams have been engaged and are actively triaging.
- identified Apr 28, 2026, 09:24 AM UTC
Engineers have identified a root cause and are working on releasing a fix.
- monitoring Apr 28, 2026, 09:30 AM UTC
A fix has been implemented and engineers are now monitoring telemetry to validate.
- resolved Apr 28, 2026, 09:40 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2026-04-28 08:07 AM UTC until 2026-04-28 09:46 AM UTC.