DocuSign incident

Send Latency in EU (Incident 4776)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on April 28, 2026 affecting EU, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 09:03 AM UTC
Resolved
Apr 28, 2026, 09:40 AM UTC
Duration
37m
Detected by Pingoru
Apr 28, 2026, 09:03 AM UTC

Affected components

EU

Update timeline

  1. investigating Apr 28, 2026, 09:03 AM UTC

    A subset of customers in EU may experience latency with Send operations. Engineering teams have been engaged and are actively triaging.

  2. identified Apr 28, 2026, 09:24 AM UTC

    Engineers have identified a root cause and are working on releasing a fix.

  3. monitoring Apr 28, 2026, 09:30 AM UTC

    A fix has been implemented and engineers are now monitoring telemetry to validate.

  4. resolved Apr 28, 2026, 09:40 AM UTC

    All telemetry is now reporting that this issue has been resolved.