DocuSign incident

A Subset of Customers May Experience Intermittent Latency When Sending or Receiving (Incident-4356)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on February 17, 2026 affecting eSignature (NA1) and eSignature (NA3), lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2026, 02:57 PM UTC
Resolved
Feb 17, 2026, 03:51 PM UTC
Duration
53m
Detected by Pingoru
Feb 17, 2026, 02:57 PM UTC

Affected components

eSignature (NA1)eSignature (NA3)

Update timeline

  1. investigating Feb 17, 2026, 02:57 PM UTC

    A subset of customers may be experiencing intermittent latency on executing send and receive jobs. Our engineering teams are engaged on this and are actively triaging.

  2. resolved Feb 17, 2026, 03:51 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-02-17 01:56 PM UTC until 2026-02-17 02:46 PM UTC.