DocuSign incident

Login failures and Latency Issues with Sending and Signing Envelopes (Incident 4717)

Major Resolved View vendor source →

DocuSign experienced a major incident on April 17, 2026 affecting eSignature (CA), lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 02:47 PM UTC
Resolved
Apr 17, 2026, 04:18 PM UTC
Duration
1h 31m
Detected by Pingoru
Apr 17, 2026, 02:47 PM UTC

Affected components

eSignature (CA)

Update timeline

  1. investigating Apr 17, 2026, 02:47 PM UTC

    We are currently investigating a spike in latency for send and sign services which may affect a subset of customers. We have engaged our engineering teams and are actively triaging this issue.

  2. identified Apr 17, 2026, 02:53 PM UTC

    Our engineering teams have identified the root cause of this issue and are in the process of deploying a fix.

  3. monitoring Apr 17, 2026, 03:12 PM UTC

    Internal testing is showing the implemented fix has resolved the impact, we are continuing to monitor to ensure the issue is fully mitigated.

  4. monitoring Apr 17, 2026, 03:57 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 17, 2026, 04:18 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced login failures and latency issues with Sending and Signing from 2026-04-17 02:08 PM UTC until 2026-04-17 03:09 PM UTC