DocuSign incident

User Membership Group Update Delays (Incident 4672)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on April 9, 2026 affecting NA1 and AU, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 07:40 PM UTC
Resolved
Apr 09, 2026, 09:23 PM UTC
Duration
1h 43m
Detected by Pingoru
Apr 09, 2026, 07:40 PM UTC

Affected components

NA1AU

Update timeline

  1. identified Apr 09, 2026, 07:40 PM UTC

    Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.

  2. identified Apr 09, 2026, 07:56 PM UTC

    NA1 is now back to normal operational expectations. We are working to resolve the issue in AU now.

  3. identified Apr 09, 2026, 08:39 PM UTC

    We are implementing a change to resolve the AU delay.

  4. monitoring Apr 09, 2026, 09:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 09, 2026, 09:23 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced delays from 2026-04-09 04:24 AM UTC until 2026-04-09 09:22 PM UTC.