DocuSign incident
User Membership Group Update Delays (Incident 4672)
Affected components
Update timeline
- identified Apr 09, 2026, 07:40 PM UTC
Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.
- identified Apr 09, 2026, 07:56 PM UTC
NA1 is now back to normal operational expectations. We are working to resolve the issue in AU now.
- identified Apr 09, 2026, 08:39 PM UTC
We are implementing a change to resolve the AU delay.
- monitoring Apr 09, 2026, 09:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 09, 2026, 09:23 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced delays from 2026-04-09 04:24 AM UTC until 2026-04-09 09:22 PM UTC.
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