DocuSign incident

A subset of Insight customers may experience issues accessing the Product (Incident 4480)

Critical Resolved View vendor source →

DocuSign experienced a critical incident on March 10, 2026 affecting North America West and North America Central, lasting 8h 11m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2026, 04:12 PM UTC
Resolved
Mar 11, 2026, 12:24 AM UTC
Duration
8h 11m
Detected by Pingoru
Mar 10, 2026, 04:12 PM UTC

Affected components

North America WestNorth America Central

Update timeline

  1. investigating Mar 10, 2026, 04:12 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 10, 2026, 04:58 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 10, 2026, 05:28 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 10, 2026, 06:11 PM UTC

    Incident is actively being investigated.

  5. identified Mar 10, 2026, 06:49 PM UTC

    The issue has been identified and a fix is being implemented.

  6. identified Mar 10, 2026, 08:15 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Mar 10, 2026, 09:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. monitoring Mar 10, 2026, 10:02 PM UTC

    We are continuing to monitor for any further issues.

  9. monitoring Mar 10, 2026, 11:21 PM UTC

    We are continuing to monitor for any further issues.

  10. resolved Mar 11, 2026, 12:24 AM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.