DocuSign Outage History

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DocuSign had 79 outages in the last 2 years totaling 249h 23m of downtime — averaging 3.2 incidents per month.

There were 79 DocuSign outages since October 21, 2025 totaling 249h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.docusign.com

Minor January 29, 2026

Users may see an error when uploading a workflow in Maestro (DIRCA-4229)

Detected by Pingoru
Jan 29, 2026, 04:34 PM UTC
Resolved
Jan 29, 2026, 05:22 PM UTC
Duration
48m
Affected: NA1NA2NA3NA4CAAUEUJP1
Timeline · 5 updates
  1. investigating Jan 29, 2026, 04:34 PM UTC

    We are currently investigating the issue.

  2. investigating Jan 29, 2026, 04:42 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 29, 2026, 05:05 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jan 29, 2026, 05:05 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Jan 29, 2026, 05:22 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.

Read the full incident report →

Minor January 26, 2026

NA1/NA2/NA3/NA4 Agreement Desk Customers may experience issues creating or viewing tickets (DIRCA-4204)

Detected by Pingoru
Jan 26, 2026, 07:37 PM UTC
Resolved
Jan 26, 2026, 07:42 PM UTC
Duration
5m
Affected: NA1NA2NA3NA4
Timeline · 2 updates
  1. investigating Jan 26, 2026, 07:37 PM UTC

    We are investigating an issue impacting Agreement Desk in NA1 - NA4. Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service. We will share updates as more information becomes available.

  2. resolved Jan 26, 2026, 07:42 PM UTC

    The issue impacting Agreement Desk has been resolved, and normal service has been restored. Customers should now be able to create tickets and view newly created tickets and recent updates as expected.

Read the full incident report →

Minor January 22, 2026

Users may experience reporting data delays (DIRCA-4177)

Detected by Pingoru
Jan 22, 2026, 11:31 PM UTC
Resolved
Jan 24, 2026, 11:55 PM UTC
Duration
2d
Affected: NA21
Timeline · 5 updates
  1. investigating Jan 22, 2026, 11:31 PM UTC

    We are currently investigating this issue.

  2. identified Jan 23, 2026, 12:07 AM UTC

    The issue has been identified and a fix is being scheduled.

  3. identified Jan 23, 2026, 02:07 AM UTC

    We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.

  4. identified Jan 24, 2026, 09:20 PM UTC

    We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.

  5. resolved Jan 24, 2026, 11:55 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Users may have experienced reporting data delays.

Read the full incident report →

Minor January 21, 2026

CLM NA11 Customers may experience issues with reports and exports timing out (DIRCA-4166)

Detected by Pingoru
Jan 21, 2026, 06:28 PM UTC
Resolved
Jan 21, 2026, 08:04 PM UTC
Duration
1h 35m
Affected: NA11
Timeline · 2 updates
  1. identified Jan 21, 2026, 06:28 PM UTC

    Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution

  2. resolved Jan 21, 2026, 08:04 PM UTC

    This incident has been resolved. Customers should no longer be experiencing timeouts running reports or exports.

Read the full incident report →

Minor January 21, 2026

CLM NA11 Customers may experience latency (DIRCA-4165)

Detected by Pingoru
Jan 21, 2026, 05:49 PM UTC
Resolved
Jan 21, 2026, 08:00 PM UTC
Duration
2h 10m
Affected: NA11
Timeline · 5 updates
  1. investigating Jan 21, 2026, 05:49 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 21, 2026, 06:09 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 21, 2026, 06:37 PM UTC

    We continue to investigate. The latency is intermittent.

  4. identified Jan 21, 2026, 07:17 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Jan 21, 2026, 08:00 PM UTC

    This incident has been resolved. Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.

Read the full incident report →

Minor January 20, 2026

NA4 PROD eSign: Users may experience latency or errors when navigating the site (DIRCA-4154)

Detected by Pingoru
Jan 20, 2026, 05:00 PM UTC
Resolved
Jan 20, 2026, 06:00 PM UTC
Duration
59m
Affected: NA4
Timeline · 4 updates
  1. investigating Jan 20, 2026, 06:33 PM UTC

    Users may experience throttling errors and/or rejected requests on their accounts.

  2. investigating Jan 20, 2026, 06:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 20, 2026, 06:47 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jan 20, 2026, 06:51 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Read the full incident report →

Minor January 15, 2026

Delays or Timeouts with Document Preview and Saving of New Documents (DIRCA-4135)

Detected by Pingoru
Jan 15, 2026, 07:15 PM UTC
Resolved
Jan 15, 2026, 07:52 PM UTC
Duration
36m
Affected: NA11
Timeline · 3 updates
  1. identified Jan 15, 2026, 07:15 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 15, 2026, 07:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2026, 07:52 PM UTC

    This incident has been resolved. Customers may have experienced latency or errors from 2026-1-15 04:24 PM UTC until 2026-1-15 7:30 PM UTC.

Read the full incident report →

Minor January 8, 2026

A subset of CLM customers may experience workflow failures (DIRCA-4101)

Detected by Pingoru
Jan 08, 2026, 10:52 PM UTC
Resolved
Jan 14, 2026, 08:30 PM UTC
Duration
5d 21h
Affected: NA11NA21US11US12EU11EU21US13
Timeline · 8 updates
  1. identified Jan 08, 2026, 10:52 PM UTC

    A subset of CLM customers may experience workflow failures. The issue has been identified and a fix is being implemented.

  2. identified Jan 09, 2026, 02:05 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 09, 2026, 04:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 09, 2026, 07:33 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jan 09, 2026, 10:53 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jan 10, 2026, 04:55 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Jan 10, 2026, 07:33 PM UTC

    We are continuing to monitor the fix for any further issues.

  8. resolved Jan 14, 2026, 08:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 8, 2026

Some customers may experience workflow failures (DIRCA-4101)

Detected by Pingoru
Jan 08, 2026, 06:41 PM UTC
Resolved
Jan 08, 2026, 07:17 PM UTC
Duration
35m
Affected: NA11NA21US11EU11EU21
Timeline · 4 updates
  1. identified Jan 08, 2026, 06:41 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 08, 2026, 06:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 08, 2026, 07:17 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced workflow failures from 2026-01-05 08:00 PM UTC until 2026-01-08 07:00 PM UTC.

  4. postmortem Jan 23, 2026, 06:02 PM UTC

    ## Incident Description CLM NA11, NA21: User account access and workflow issues after background user synchronization. ## Incident Time Frame 2026-01-05 08:00 PM UTC to 2026-01-08 07:00PM UTC. ## Cause A planned change to a supporting service that manages background user updates caused the system to think many existing users were missing for some CLM customer accounts. The system then removed those users and recreated them as new accounts, which broke the links to their existing work and some connected systems. ## High Level Impact Users in some CLM customer accounts may have been unable to see or work on some of their existing tasks. Some signing steps were cancelled and needed to be restarted. ## Incident Resolution We stopped the background updates for affected customers, restored the original user accounts, and re‑established the links so that users could again see and work on their tasks across all affected environments.

Read the full incident report →

Notice December 9, 2025

Customers may be unable to make purchases, upgrades, or cancel subscriptions (DIRCA-3945)

Detected by Pingoru
Dec 09, 2025, 07:14 PM UTC
Resolved
Dec 09, 2025, 08:11 PM UTC
Duration
57m
Timeline · 4 updates
  1. investigating Dec 09, 2025, 07:14 PM UTC

    We are currently investigating this issue.

  2. identified Dec 09, 2025, 07:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 09, 2025, 07:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 09, 2025, 08:11 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been unable to make purchases, upgrades, or cancel subscriptions from 2025-12-08 09:30 PM UTC until 2025-12-09 07:30 PM UTC.

Read the full incident report →

Major December 8, 2025

Customers may experience latency or failures when signing in NA1 (DIRCA-3937)

Detected by Pingoru
Dec 08, 2025, 11:22 AM UTC
Resolved
Dec 08, 2025, 12:38 PM UTC
Duration
1h 15m
Affected: NA1
Timeline · 4 updates
  1. investigating Dec 08, 2025, 11:22 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 08, 2025, 11:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 08, 2025, 12:38 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or failures when signing in NA1 from 2025-12-08 09:41 AM UTC until 2025-12-08 11:45 AM UTC.

  4. postmortem Dec 09, 2025, 11:47 AM UTC

    # RCA for eSign NA1 Service Disruption on December 8, 2025 ## Impact Summary: Between 09:41 AM and 11:45 AM UTC, a subset of customers utilizing the NA1 eSign environment experienced a disruption in service. Customers may have been unable to complete signing transactions or log in to the web interface. ## Cause: During a routine database failover operation, an unexpected configuration error surfaced on a load balancer. This error prevented user traffic from routing correctly to the necessary systems. ## Resolution: Our engineering team identified a networking misconfiguration and applied a correction. This fix restored traffic, bringing the signing service and web interface back online.

Read the full incident report →

Minor December 3, 2025

Some customers may experience failures trying to create or update expressions that use XML (DIRCA-3916)

Detected by Pingoru
Dec 03, 2025, 08:54 PM UTC
Resolved
Dec 03, 2025, 10:19 PM UTC
Duration
1h 25m
Affected: NA11NA21EU21
Timeline · 5 updates
  1. investigating Dec 03, 2025, 08:54 PM UTC

    We are currently investigating this issue.

  2. identified Dec 03, 2025, 09:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 03, 2025, 09:38 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Dec 03, 2025, 10:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 03, 2025, 10:19 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2025-12-03 18:58 PM UTC until 2025-12-03 21:48 UTC.

Read the full incident report →

Minor December 3, 2025

Some users may encounter unsuccessful document uploads, version updates or other intermittent errors. (DIRCA-3912)

Detected by Pingoru
Dec 03, 2025, 04:59 PM UTC
Resolved
Dec 03, 2025, 10:47 PM UTC
Duration
5h 48m
Affected: NA11NA21EU21US13UAT NA11
Timeline · 7 updates
  1. investigating Dec 03, 2025, 04:59 PM UTC

    We are currently investigating this issue.

  2. identified Dec 03, 2025, 05:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 03, 2025, 06:21 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 03, 2025, 06:33 PM UTC

    New documents are unaffected. A small subset of documents created during the window are unable to be updated. We are working on a fix for the subset of documents

  5. identified Dec 03, 2025, 07:11 PM UTC

    A fix is being rolled out now

  6. identified Dec 03, 2025, 09:24 PM UTC

    We are continuing to roll out the fix for this issue.

  7. resolved Dec 03, 2025, 10:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 26, 2025

Latency and intermittent errors in the DEMO environment (DIRCA-3878)

Detected by Pingoru
Nov 26, 2025, 12:04 AM UTC
Resolved
Nov 26, 2025, 01:10 AM UTC
Duration
1h 6m
Affected: DEMO
Timeline · 5 updates
  1. investigating Nov 26, 2025, 12:04 AM UTC

    We are currently investigating this issue.

  2. identified Nov 26, 2025, 12:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 26, 2025, 12:46 AM UTC

    The cloud provider Microsoft Azure experienced an outage affecting this environment. The issue has cleared at this time and we are monitoring

  4. monitoring Nov 26, 2025, 12:46 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 26, 2025, 01:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 19, 2025

Delays in Email Notifications (DIRCA-3834)

Detected by Pingoru
Nov 19, 2025, 11:17 PM UTC
Resolved
Nov 20, 2025, 06:43 PM UTC
Duration
19h 25m
Affected: EU
Timeline · 2 updates
  1. investigating Nov 19, 2025, 11:17 PM UTC

    Customers may be experiencing delays with receiving Email notifications, these notifications will eventually process but our engineering teams are currently engaged and are investigating this delay.

  2. resolved Nov 20, 2025, 06:43 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced delays with receiving email notifications from 2025-11-07 04:00 AM UTC until 2025-11-20 06:30 AM UTC.

Read the full incident report →

Minor November 19, 2025

Unable to Preview Documents in Navigator (DIRCA-3837)

Detected by Pingoru
Nov 19, 2025, 09:19 PM UTC
Resolved
Nov 19, 2025, 11:32 PM UTC
Duration
2h 12m
Affected: NA1NA2NA3NA4
Timeline · 6 updates
  1. investigating Nov 19, 2025, 09:19 PM UTC

    Customers may be unable to preview documents using the Navigator product. Engineering teams are currently triaging this issue in order to restore this functionality.

  2. identified Nov 19, 2025, 09:27 PM UTC

    Engineers have identified a potential fix and are currently prepping this for release.

  3. identified Nov 19, 2025, 10:21 PM UTC

    Engineering teams have implemented a fix and are currently reviewing our telemetry to ensure mitigation.

  4. identified Nov 19, 2025, 10:28 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Nov 19, 2025, 11:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 19, 2025, 11:32 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been unable to preview or download documents in Navigator from 2025-11-19 08:00 PM UTC until 2025-11-19 11:28 PM UTC.

Read the full incident report →

Minor November 18, 2025

Envelope Access Issues (DIRCA-3819)

Detected by Pingoru
Nov 18, 2025, 08:42 PM UTC
Resolved
Nov 18, 2025, 09:17 PM UTC
Duration
34m
Affected: EU
Timeline · 3 updates
  1. identified Nov 18, 2025, 08:42 PM UTC

    We are currently investigating an issue where a small subset of EU customers cannot access sent envelopes or are receiving errors. Our team has identified the cause and is working on a fix.

  2. monitoring Nov 18, 2025, 09:01 PM UTC

    A fix has been implemented and we are now monitoring the results.

  3. resolved Nov 18, 2025, 09:17 PM UTC

    The fix that our engineering team implemented was successful and all errors have now cleared.

Read the full incident report →

Minor November 13, 2025

Login Failures When Accessing CLM via Third Party Integration (DIRCA-3780)

Detected by Pingoru
Nov 13, 2025, 01:57 AM UTC
Resolved
Nov 13, 2025, 01:57 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 13, 2025, 02:02 AM UTC

    Users attempting to access NA21, EU11 or EU21 using a CLM.CM account through the Salesforce or other third party integration may encounter an error on login after being redirected from Salesforce. The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been impacted from 2025-11-11 03:31 AM UTC until 2025-11-13 01:47 AM UTC.

Read the full incident report →

Minor November 12, 2025

Some CLM NA11 customers may experience issues attempting to login through web or authenticate with the API. Users with a previous successful login should not be impacted (DIRCA-3783)

Detected by Pingoru
Nov 12, 2025, 10:02 PM UTC
Resolved
Nov 12, 2025, 09:32 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 12, 2025, 10:02 PM UTC

    Some CLM NA11 customers may have experienced issues attempting to login through web or authenticate with the API. Users with a previous successful login should not have been impacted. The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been impacted from 2025-11-12 21:32 UTC until 2025-11-12 21:41 UTC.

Read the full incident report →

Minor November 10, 2025

Some users may encounter errors when using Docusign Monitor & Reports dashboard (DIRCA-3757)

Detected by Pingoru
Nov 10, 2025, 03:50 AM UTC
Resolved
Nov 10, 2025, 06:46 PM UTC
Duration
14h 56m
Affected: NA1NA2NA3NA4CAAUEUDEMO
Timeline · 3 updates
  1. identified Nov 10, 2025, 03:50 AM UTC

    The issue has been identified and we are implementing a fix.

  2. identified Nov 10, 2025, 05:37 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 10, 2025, 06:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2025

Some customers may be unable to switch accounts within the eSign web application or switch to CLM from the eSign web application (DIRCA-3739)

Detected by Pingoru
Nov 06, 2025, 11:36 AM UTC
Resolved
Nov 06, 2025, 03:10 PM UTC
Duration
3h 34m
Affected: NA4EU
Timeline · 3 updates
  1. investigating Nov 06, 2025, 11:36 AM UTC

    We are currently investigating the issue

  2. monitoring Nov 06, 2025, 02:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 06, 2025, 03:10 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Read the full incident report →

Minor November 6, 2025

Some customers may experience workflow failures (DIRCA-3737)

Detected by Pingoru
Nov 06, 2025, 01:27 AM UTC
Resolved
Nov 06, 2025, 02:07 AM UTC
Duration
40m
Affected: NA11NA21US11US12EU11EU21
Timeline · 4 updates
  1. investigating Nov 06, 2025, 01:27 AM UTC

    We are currently investigating this issue.

  2. identified Nov 06, 2025, 01:37 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 06, 2025, 01:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 06, 2025, 02:07 AM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced workflow failures from 2025-11-06 00:00 AM UTC until 2025-11-06 02:03 AM UTC.

Read the full incident report →

Minor November 3, 2025

Some customers may experience login failures (DIRCA-3272)

Detected by Pingoru
Nov 03, 2025, 10:37 PM UTC
Resolved
Nov 03, 2025, 11:06 PM UTC
Duration
28m
Affected: DEMO S1
Timeline · 4 updates
  1. investigating Nov 03, 2025, 10:37 PM UTC

    We are currently investigating this issue.

  2. identified Nov 03, 2025, 10:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 03, 2025, 11:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 03, 2025, 11:06 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced login failures from 2025-11-03 21:56 PM UTC until 2025-11-03 23:00 PM UTC.

Read the full incident report →