DocuSign incident

eSign Prod: Customers using Authorize.net to Include a One-Time Payment Request may experience issues completing envelopes (Incident 4445)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on March 4, 2026 affecting NA1 and NA2 and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2026, 06:45 PM UTC
Resolved
Mar 05, 2026, 08:50 PM UTC
Duration
1d 2h
Detected by Pingoru
Mar 04, 2026, 06:45 PM UTC

Affected components

NA1NA2NA3NA4

Update timeline

  1. investigating Mar 04, 2026, 06:45 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 04, 2026, 07:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 04, 2026, 11:22 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 05, 2026, 04:41 PM UTC

    Our team is working closely with the payment gateway to resolve the issue. We are monitoring the situation and will post an update here as soon as we receive one.

  5. resolved Mar 05, 2026, 08:50 PM UTC

    This incident has been resolved.