DocuSign incident

eSign Prod: Customers using Authorize.net to Include a One-Time Payment Request may experience issues completing envelopes (Incident 4445)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on March 4, 2026 affecting eSignature (NA1) and eSignature (NA2) and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2026, 06:45 PM UTC
Resolved
Mar 05, 2026, 08:50 PM UTC
Duration
1d 2h
Detected by Pingoru
Mar 04, 2026, 06:45 PM UTC

Affected components

eSignature (NA1)eSignature (NA2)eSignature (NA3)eSignature (NA4)

Update timeline

  1. investigating Mar 04, 2026, 06:45 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 04, 2026, 07:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 04, 2026, 11:22 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 05, 2026, 04:41 PM UTC

    Our team is working closely with the payment gateway to resolve the issue. We are monitoring the situation and will post an update here as soon as we receive one.

  5. resolved Mar 05, 2026, 08:50 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-03-04 06:23 PM UTC until 2026-03-05 12:51 PM UTC.