DocuSign incident

eSign Prod: Customers using Authorize.net to Include a One-Time Payment Request may experience issues completing envelopes (Incident 4445)

Minor Resolved View vendor source →
Started
Mar 04, 2026, 06:45 PM UTC
Resolved
Mar 05, 2026, 08:50 PM UTC
Duration
1d 2h
Detected by Pingoru
Mar 04, 2026, 06:45 PM UTC

Affected components

NA1NA2NA3NA4

Update timeline

  1. investigating Mar 04, 2026, 06:45 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 04, 2026, 07:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 04, 2026, 11:22 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 05, 2026, 04:41 PM UTC

    Our team is working closely with the payment gateway to resolve the issue. We are monitoring the situation and will post an update here as soon as we receive one.

  5. resolved Mar 05, 2026, 08:50 PM UTC

    This incident has been resolved.

Looking to track DocuSign downtime and outages?

Pingoru polls DocuSign's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when DocuSign reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track DocuSign alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring DocuSign for free

5 free monitors · No credit card required