DocuSign incident

Some customers are seeing errors previewing and sending envelopes via Docusign App Launcher (Incident 4752)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on April 23, 2026 affecting Salesforce, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 08:41 PM UTC
Resolved
Apr 23, 2026, 08:41 PM UTC
Duration
—
Detected by Pingoru
Apr 23, 2026, 08:41 PM UTC

Affected components

Salesforce

Update timeline

  1. investigating Apr 23, 2026, 08:14 PM UTC

    We are currently investigating this issue.

  2. identified Apr 23, 2026, 08:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 23, 2026, 08:41 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers utilizing the Docusign App Launcher in Salesforce may have seen errors from 2026-04-23 04:40 PM UTC until 2026-04-23 08:35 PM UTC.