DocuSign incident

Users may experience delays or failures when attempting to upload documents via the MuleSoft API (incident 4455)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on March 6, 2026 affecting CLM (EU11) and CLM (EU21) and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2026, 05:37 PM UTC
Resolved
Mar 06, 2026, 06:57 PM UTC
Duration
1h 19m
Detected by Pingoru
Mar 06, 2026, 05:37 PM UTC

Affected components

CLM (EU11)CLM (EU21)CLM (NA11)CLM (NA21)

Update timeline

  1. identified Mar 06, 2026, 05:37 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Mar 06, 2026, 06:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 06, 2026, 06:57 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors (for UAT) from 2026-02-20 06:20 PM UTC until 2026-03-06 06:29 PM UTC and (for NA11, NA21, EU11, and EU21) from 2026-03-06 01:26 AM UTC until 2026-03-06 06:42 PM UTC.