DocuSign incident

Customers may observe degradation in Demo/UAT for Navigator, Prepare, Webforms, and IAM ingestion (Incident 4346)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on February 15, 2026 affecting DEMO and DEMO, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2026, 02:10 PM UTC
Resolved
Feb 15, 2026, 05:26 PM UTC
Duration
3h 16m
Detected by Pingoru
Feb 15, 2026, 02:10 PM UTC

Affected components

DEMODEMO

Update timeline

  1. investigating Feb 15, 2026, 02:10 PM UTC

    Some DEMO/UAT customers may experience issues with several functionalities including but not limited to: - Webforms fail to save - Document ingestion failure - ID verification fields and healthcare fields not available in prepare - Parts of Navigator failure to load

  2. investigating Feb 15, 2026, 04:18 PM UTC

    We are continuing to investigate this issue with Microsoft.

  3. identified Feb 15, 2026, 05:02 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Feb 15, 2026, 05:13 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Feb 15, 2026, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 15, 2026, 05:26 PM UTC

    This incident has been resolved.