DocuSign incident

Some users might experience latency when attempting to convert non-PDF documents (Incident 4750)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on April 23, 2026 affecting NA1 and NA2 and 1 more component, lasting 6h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 04:28 PM UTC
Resolved
Apr 23, 2026, 11:18 PM UTC
Duration
6h 50m
Detected by Pingoru
Apr 23, 2026, 04:28 PM UTC

Affected components

NA1NA2NA3NA4CAAU

Update timeline

  1. investigating Apr 23, 2026, 04:28 PM UTC

    We are currently investigating this issue.

  2. identified Apr 23, 2026, 05:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 23, 2026, 05:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 23, 2026, 07:18 PM UTC

    We continue to monitor the environment to ensure stability.

  5. monitoring Apr 23, 2026, 08:02 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Apr 23, 2026, 09:23 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Apr 23, 2026, 10:34 PM UTC

    We continue to monitor for stability while we investigate possible secondary factors.

  8. resolved Apr 23, 2026, 11:18 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2026-04-23 02:53 PM UTC until 2026-04-23 08:09 PM UTC