DocuSign incident
Some users might experience latency when attempting to convert non-PDF documents (Incident-4750)
Affected components
Update timeline
- investigating Apr 23, 2026, 04:28 PM UTC
We are currently investigating this issue.
- identified Apr 23, 2026, 05:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 23, 2026, 05:31 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 23, 2026, 07:18 PM UTC
We continue to monitor the environment to ensure stability.
- monitoring Apr 23, 2026, 08:02 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 23, 2026, 09:23 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 23, 2026, 10:34 PM UTC
We continue to monitor for stability while we investigate possible secondary factors.
- resolved Apr 23, 2026, 11:18 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2026-04-23 02:53 PM UTC until 2026-04-23 08:09 PM UTC
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