SailPoint Outage History

SailPoint degraded · 1 active incident View live status →

SailPoint had 51 outages in the last 2 years totaling 363h 49m of downtime — averaging 2.1 incidents per month.

There were 51 SailPoint outages since September 3, 2025 totaling 363h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sailpoint.com

Minor June 3, 2026

Identity Security Cloud is currently experiencing an issue while loading identities

Detected by Pingoru
Jun 03, 2026, 01:57 PM UTC
Resolved
Jun 03, 2026, 08:47 PM UTC
Duration
6h 50m
Affected: Frankfurt eu-central-1
Timeline · 5 updates
  1. investigating Jun 03, 2026, 01:57 PM UTC

    SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers when loading and displaying identities. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified Jun 03, 2026, 03:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 03, 2026, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 03, 2026, 06:48 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 03, 2026, 08:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 22, 2026

Search is currently experiencing a service disruption.

Detected by Pingoru
May 22, 2026, 01:07 PM UTC
Resolved
May 22, 2026, 06:47 PM UTC
Duration
5h 40m
Affected: N. Virginia us-east-1N. Virginia us-east-1
Timeline · 5 updates
  1. investigating May 22, 2026, 01:07 PM UTC

    SailPoint is investigating an issue with Search feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. investigating May 22, 2026, 01:10 PM UTC

    We are continuing to investigate this issue.

  3. identified May 22, 2026, 01:26 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 22, 2026, 02:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 22, 2026, 06:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 19, 2026

Entitlements is currently experiencing a service disruption in US-GOV-West-1

Detected by Pingoru
May 19, 2026, 09:22 PM UTC
Resolved
May 19, 2026, 10:04 PM UTC
Duration
42m
Timeline · 3 updates
  1. investigating May 19, 2026, 09:22 PM UTC

    SailPoint is investigating an issue with Entitlements in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified May 19, 2026, 09:54 PM UTC

    The issue has been identified and fix is being implemented.

  3. resolved May 19, 2026, 10:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 12, 2026

Access Request is currently experiencing a service disruption.

Detected by Pingoru
May 12, 2026, 03:28 PM UTC
Resolved
May 12, 2026, 04:06 PM UTC
Duration
38m
Affected: N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1
Timeline · 3 updates
  1. investigating May 12, 2026, 03:28 PM UTC

    SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified May 12, 2026, 04:06 PM UTC

    The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.

  3. resolved May 12, 2026, 04:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 20, 2026

NERM is currently experiencing a service disruption in US-GOV-West-1

Detected by Pingoru
Apr 20, 2026, 08:27 PM UTC
Resolved
Apr 20, 2026, 09:46 PM UTC
Duration
1h 18m
Timeline · 3 updates
  1. investigating Apr 20, 2026, 08:27 PM UTC

    SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified Apr 20, 2026, 08:49 PM UTC

    The issue has been identified and is being corrected. Updates will be provided as progress is made.

  3. resolved Apr 20, 2026, 09:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 13, 2026

Entitlements are not reflected in searches after successful aggregation

Detected by Pingoru
Apr 13, 2026, 11:34 PM UTC
Resolved
Apr 14, 2026, 09:30 PM UTC
Duration
21h 55m
Affected: N. Virginia us-east-1
Timeline · 6 updates
  1. investigating Apr 13, 2026, 11:34 PM UTC

    We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.

  2. identified Apr 14, 2026, 06:47 AM UTC

    We have identified the issue, and the deployment of the fix is currently in progress.

  3. identified Apr 14, 2026, 02:03 PM UTC

    We are continuing to deploy the fix and will provide an update once the process is complete.

  4. identified Apr 14, 2026, 04:36 PM UTC

    We continue to make progress on correcting this issue. Updates will be provided as they become available.

  5. monitoring Apr 14, 2026, 08:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 14, 2026, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 31, 2026

AIC and ARMS reporting is currently experiencing a service disruption.

Detected by Pingoru
Mar 31, 2026, 06:27 PM UTC
Resolved
Apr 01, 2026, 10:35 AM UTC
Duration
16h 8m
Affected: Frankfurt eu-central-1Ireland North EuropeTokyo ap-northeast-1
Timeline · 4 updates
  1. investigating Mar 31, 2026, 06:27 PM UTC

    SailPoint is investigating an issue with AIC and ARM reporting that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. investigating Mar 31, 2026, 08:25 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 31, 2026, 11:07 PM UTC

    This service disruption is due to a vendor outage. We continue to monitor the vendors progress and will provide updates as they become available.

  4. resolved Apr 01, 2026, 10:35 AM UTC

    The SailPoint team has mitigated the service disruption with AIC and ARMS

Read the full incident report →

Major March 31, 2026

Access Intelligence Center is Currently unavailable.

Detected by Pingoru
Mar 31, 2026, 01:47 PM UTC
Resolved
Mar 31, 2026, 02:45 PM UTC
Duration
58m
Affected: N. Virginia us-east-1Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1FedRAMP us-gov-west-1
Timeline · 5 updates
  1. investigating Mar 31, 2026, 01:47 PM UTC

    We are aware of an issue impacting Access Intelligence Center.

  2. investigating Mar 31, 2026, 01:53 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 31, 2026, 02:22 PM UTC

    The issue has identified and fix is being implemented.

  4. monitoring Mar 31, 2026, 02:43 PM UTC

    A fix has been implemented and results are being monitored.

  5. resolved Mar 31, 2026, 02:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 26, 2026

Issues with Underlying Virtual Appliances in Multiple Regions

Detected by Pingoru
Mar 26, 2026, 02:30 PM UTC
Resolved
Mar 26, 2026, 03:38 PM UTC
Duration
1h 7m
Timeline · 4 updates
  1. investigating Mar 26, 2026, 02:30 PM UTC

    Our team is addressing an issue with our underlying virtual appliance infrastructure affecting multiple regions. Customers may be experiencing slow services or connection errors

  2. investigating Mar 26, 2026, 02:31 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 26, 2026, 03:17 PM UTC

    The issue has been identified and is being corrected.

  4. resolved Mar 26, 2026, 03:38 PM UTC

    This incident has been resolved. Customers that are still experiencing issues with their VA are encouraged to open a support case.

Read the full incident report →

Minor March 20, 2026

Entitlement is currently experiencing a service disruption.

Detected by Pingoru
Mar 20, 2026, 07:13 AM UTC
Resolved
Mar 20, 2026, 07:34 AM UTC
Duration
21m
Affected: Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1São Paulo sa-east-1
Timeline · 2 updates
  1. investigating Mar 20, 2026, 07:13 AM UTC

    SailPoint is investigating an issue with Entitlement that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. When there are parent/child relation in entitlements, they are showing an error when being selected.

  2. resolved Mar 20, 2026, 07:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 19, 2026

Entitlement search is currently experiencing a service disruption.

Detected by Pingoru
Mar 19, 2026, 07:11 PM UTC
Resolved
Mar 20, 2026, 05:12 AM UTC
Duration
10h 1m
Affected: N. Virginia us-east-1
Timeline · 3 updates
  1. investigating Mar 19, 2026, 07:11 PM UTC

    SailPoint is investigating an issue with Entitlement search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified Mar 19, 2026, 08:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 20, 2026, 05:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2026

Access Request 5xx errors

Detected by Pingoru
Mar 12, 2026, 06:19 PM UTC
Resolved
Mar 12, 2026, 06:37 PM UTC
Duration
18m
Affected: N. Virginia us-east-1
Timeline · 2 updates
  1. investigating Mar 12, 2026, 06:19 PM UTC

    We are currently investigating issues that are impacting access requests for customers in US-East.

  2. resolved Mar 12, 2026, 06:37 PM UTC

    This issue has been mitigated.

Read the full incident report →

Minor February 25, 2026

Identity Security Cloud is currently experiencing a service disruption

Detected by Pingoru
Feb 25, 2026, 03:35 AM UTC
Resolved
Feb 25, 2026, 11:43 AM UTC
Duration
8h 8m
Affected: N. Virginia us-east-1Frankfurt eu-central-1
Timeline · 3 updates
  1. investigating Feb 25, 2026, 03:35 AM UTC

    Identity Security Cloud is currently experiencing a service disruption in staging environment.

  2. investigating Feb 25, 2026, 10:40 AM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 25, 2026, 11:43 AM UTC

    The SailPoint team has mitigated the service disruption with Identity Security Cloud staging environment.

Read the full incident report →

Major February 24, 2026

Identity Security Cloud is currently experiencing a service disruption.

Detected by Pingoru
Feb 24, 2026, 02:16 PM UTC
Resolved
Feb 24, 2026, 03:32 PM UTC
Duration
1h 16m
Affected: N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1
Timeline · 5 updates
  1. investigating Feb 24, 2026, 02:16 PM UTC

    SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified Feb 24, 2026, 02:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 24, 2026, 03:13 PM UTC

    The fix continues to be implemented and is 90% complete.

  4. monitoring Feb 24, 2026, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 24, 2026, 03:32 PM UTC

    The SailPoint team has mitigated the service disruption with Identity Security Cloud.

Read the full incident report →

Minor February 11, 2026

ISC is currently experiencing a service disruption.

Detected by Pingoru
Feb 11, 2026, 01:13 PM UTC
Resolved
Feb 11, 2026, 02:00 PM UTC
Duration
46m
Affected: Oregon us-west-2Frankfurt eu-central-1London eu-west-2
Timeline · 2 updates
  1. investigating Feb 11, 2026, 01:13 PM UTC

    SailPoint is investigating an issue with ISC that is currently impacting some of our customers. Users are getting an error message when trying to open Identity Profiles. We are working on addressing the service disruption and will provide an update upon resolution.

  2. resolved Feb 11, 2026, 02:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2026

Entitlement searches are returning some blank data

Detected by Pingoru
Feb 06, 2026, 01:20 PM UTC
Resolved
Feb 06, 2026, 05:36 PM UTC
Duration
4h 16m
Affected: N. Virginia us-east-1Frankfurt eu-central-1Canada ca-central-1
Timeline · 4 updates
  1. investigating Feb 06, 2026, 01:20 PM UTC

    SailPoint is investigating an issue with ISC when searching for Entitlements which have been recently updated. Some of the data being returned is blank. We are working on addressing the service disruption and will provide an update upon resolution

  2. investigating Feb 06, 2026, 03:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 06, 2026, 03:39 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 06, 2026, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2026

ISC is currently experiencing a service disruption

Detected by Pingoru
Feb 04, 2026, 06:09 PM UTC
Resolved
Feb 04, 2026, 07:41 PM UTC
Duration
1h 31m
Affected: N. Virginia us-east-1
Timeline · 3 updates
  1. investigating Feb 04, 2026, 06:09 PM UTC

    We are currently investigating an issue in ISC, where the password management page is experiencing intermittent slowness and issues loading. We are working on addressing the service disruption and will provide an update upon resolution.

  2. monitoring Feb 04, 2026, 07:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 04, 2026, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2026

Identity Security Cloud staging environment is currently experiencing a service disruption due to a failure in SAML authentication.

Detected by Pingoru
Feb 04, 2026, 09:25 AM UTC
Resolved
Feb 04, 2026, 09:52 AM UTC
Duration
26m
Affected: N. Virginia us-east-1Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2
Timeline · 3 updates
  1. investigating Feb 04, 2026, 09:25 AM UTC

    SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some customers, preventing them from performing SAML authentication in the staging environment. We are working to resolve the service disruption and will provide an update once it is resolved.

  2. investigating Feb 04, 2026, 09:33 AM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 04, 2026, 09:52 AM UTC

    The SailPoint team has mitigated the service disruption with SAML authentication in the Identity Security Cloud staging environment.

Read the full incident report →

Minor February 3, 2026

The ISC UI is currently experiencing a service disruption

Detected by Pingoru
Feb 03, 2026, 05:54 PM UTC
Resolved
Feb 03, 2026, 07:15 PM UTC
Duration
1h 21m
Affected: N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1
Timeline · 4 updates
  1. investigating Feb 03, 2026, 05:54 PM UTC

    We are currently investigating an issue in the ISC UI, where Identity, Events, System Settings and Access Requests will not load. We are working on addressing the service disruption and will provide an update upon resolution.

  2. investigating Feb 03, 2026, 06:14 PM UTC

    The issue with System Settings and Access Requests has been resolved. We are continuing to investigate the issue with Identity and Events not loading in the UI.

  3. identified Feb 03, 2026, 07:01 PM UTC

    The issue impacting Identity and Events has been identified and a rollback is in progress. Updates will be provided as they become available.

  4. resolved Feb 03, 2026, 07:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026

NERM is currently experiencing a service disruption

Detected by Pingoru
Feb 03, 2026, 04:25 AM UTC
Resolved
Feb 03, 2026, 05:18 AM UTC
Duration
53m
Affected: N. Virginia us-east-1Frankfurt eu-central-1Ireland eu-west-1London eu-west-2Tokyo ap-northeast-1Singapore ap-southeast-1Sydney ap-southeast-2Canada ca-central-1
Timeline · 2 updates
  1. investigating Feb 03, 2026, 04:25 AM UTC

    We are currently investigating an issue with NERM, where archived data is appearing in the prod tenant

  2. resolved Feb 03, 2026, 05:18 AM UTC

    The SailPoint team has mitigated the service disruption with NERM.

Read the full incident report →

Minor February 2, 2026

Identity Security Cloud Production Tenant is currently experiencing a service disruption.

Detected by Pingoru
Feb 02, 2026, 08:38 AM UTC
Resolved
Feb 02, 2026, 02:15 PM UTC
Duration
5h 36m
Affected: N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1
Timeline · 4 updates
  1. investigating Feb 02, 2026, 08:38 AM UTC

    SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers accessing the ISC production tenant. We are working to address the service disruption and will provide an update once it is resolved. US-East-1 region impacted only. Eu-central not impacted

  2. investigating Feb 02, 2026, 08:57 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 02, 2026, 12:31 PM UTC

    We are continuing to investigate this issue. This is only impacting US-EAST-1 region. EU-Central Region not impacted.

  4. resolved Feb 02, 2026, 02:15 PM UTC

    The SailPoint team has mitigated the service disruption with Identity Security Cloud Production Tenant.

Read the full incident report →

Minor January 28, 2026

Performance degradation in the US-East-1 region

Detected by Pingoru
Jan 28, 2026, 11:50 PM UTC
Resolved
Jan 29, 2026, 03:12 PM UTC
Duration
15h 22m
Affected: N. Virginia us-east-1N. Virginia us-east-1
Timeline · 4 updates
  1. investigating Jan 28, 2026, 11:50 PM UTC

    We are currently investigating reports of performance degradation in the US-East-1 region. Users may encounter delays in Workflows Launcher or executing tasks, such as cancelling aggregations. We are actively working on investigating and will provide updates as more information becomes available.

  2. identified Jan 29, 2026, 12:19 AM UTC

    The issue has been identified and has been remediated. Due to backlogs created by this event impact is still being observed as systems continue to catch up. Updates will be provided as they become available.

  3. monitoring Jan 29, 2026, 12:47 AM UTC

    At this time we are seeing systems performing as expected. We will continue to monitor this for the next 24 hours. Customers are encouraged to continue to allow time for systems to catch up if an action was executed during this issue and they are not seeing the desired result quite yet.

  4. resolved Jan 29, 2026, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2026

Search and Identity Profiles in the staging us-east-1 environment is experiencing a service degradation

Detected by Pingoru
Jan 27, 2026, 01:23 PM UTC
Resolved
Jan 27, 2026, 04:51 PM UTC
Duration
3h 27m
Affected: N. Virginia us-east-1
Timeline · 4 updates
  1. investigating Jan 27, 2026, 01:23 PM UTC

    SailPoint is investigating an issue with Search and Identity Profiles in Identity Security Cloud, that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. investigating Jan 27, 2026, 02:36 PM UTC

    We are continuing to investigate this issue. We are working on addressing the service disruption and will provide an update upon resolution.

  3. identified Jan 27, 2026, 04:13 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jan 27, 2026, 04:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 26, 2026

Login is currently experiencing a service disruption.

Detected by Pingoru
Jan 26, 2026, 06:55 PM UTC
Resolved
Jan 26, 2026, 07:54 PM UTC
Duration
59m
Timeline · 3 updates
  1. investigating Jan 26, 2026, 06:55 PM UTC

    SailPoint is investigating an issue where tenant login is presenting a lock out error that is currently impacting some of our customers. A retry of login has worked for some clients. We are working on addressing the service disruption and will provide an update upon resolution.

  2. monitoring Jan 26, 2026, 07:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 26, 2026, 07:54 PM UTC

    This incident has been resolved.

Read the full incident report →