SailPoint had 55 outages in the last 2 years totaling 335h 29m of downtime — averaging 2.3 incidents per month.
There were 55 SailPoint outages since September 26, 2025 totaling 335h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
SailPoint is investigating an issue with NERM that is currently impacting some of our customers
This incident has been resolved.
SailPoint is investigating an issue with Password management that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
This issue has been resolved.
SailPoint is investigating an issue with several services that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with NERM that is currently impacting some of our customers.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are actively investigating an incident causing multiple service disruptions for Confluent Cloud clusters hosted in the AWS us-west-2 region . Impacted Components: Kafka Clusters (Data Plane) Schema Registry Managed Connectors Confluent Cloud Console / APIs
We are continuing to investigate this issue.
The vendor has indicated that they are working to restore the issue. Sailpoint is no longer seeing errors from the vendor and we will continue to monitor the services.
This incident has been resolved.
Some customers in the US-East-1 region may experience slower-than-normal speeds when performing entitlement aggregations.
We continue to investigate this issue.
We are currently seeing a steady burn down of the backlog queues, and system processing times are returning to normal baseline levels. Our engineering teams are continuing to actively monitor the queue rates and overall system performance to ensure full stability is maintained. We will provide another update once the queues have completely cleared and we are confident the issue is fully resolved.
Our backlogs have been fully consumed and have remained entirely clear over the weekend. Our core services are operating normally and performance is stable. To ensure long-term stability, our engineering teams are preparing to implement a series of robust, long-term system enhancements over the next few days. Out of an abundance of caution, we are keeping this incident in a Monitoring state while this work is completed. We will provide another update once the monitoring period is successfully complete or if there are any significant changes.
This incident has been resolved.
SailPoint is investigating an issue with access requests not completing, that is currently impacting some of our customers.
The issue has been identified and fix is being implemented.
The issue has been identified and fix is being implemented.
A fix has been implemented for the issue affecting access request completion, and we are currently monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with search functionality that is currently impacting some of our customers. Customers will see errors when attempting any action that requires search functionality. We are working on addressing the service disruption and will provide an update upon resolution.
This issue has been resolved.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers causing entitlements to be delayed showing in search functionality.
This incident has been resolved.
SailPoint is investigating an issue with ISC that is currently impacting some of our customers. We are working on addressing the service disruption.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue and will continue to provide updates as our investigation progresses.
We are continuing to investigate this issue and will continue to provide updates as our investigation progresses.
The issue has been identified and a fix is being implemented.
We have mitigated the service disruption with ISC.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with NERM that is currently impacting some of our customers in Eu-Central-1 region. We are working on addressing the service disruption and will provide an update upon resolution.
We are continuing to investigate this issue.
We have implemented a fix for the NERM issue and are currently monitoring the system to ensure stability.
This incident has been resolved.
We are currently investigating an issue affecting Virtual Appliances (VAs) that is causing service disruptions for a subset of our customers in useast1 —specifically those utilizing the Canal secure tunnel VPN configuration. We are working on addressing the service disruption.
The issue has been identified and fix is being implemented.
Our engineering team has successfully resolved the issue affecting Virtual Appliances (VAs) for customers in the us-east-1 region who utilize the Canal secure tunnel VPN configuration. To fully restore your connectivity, action is required on your part. Our team has issued updated SSL Certificates that must be applied to your configuration. Please download the certificates from https://community.sailpoint.com/t5/IdentityNow-Connectors/Virtual-Appliance-Network-Tunnel-Configuration/ta-p/274648 and follow the instructions. Please note: if you have recently downloaded the certificate bundle before, you may need to clear your browser cache to get the updated files. If you have completed the steps above and are still experiencing issues, please open a support ticket.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
A third-party provider has applied a fix on their infrastructure and the issue is under monitoring now
A third-party provider has applied a fix on their infrastructure and the issue is now mitigated.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers when loading and displaying identities. We are working on addressing the service disruption and will provide an update upon resolution.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
SailPoint is investigating an issue with Search feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with Entitlements in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
The issue has been identified and fix is being implemented.
This incident has been resolved.
SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.
This incident has been resolved.
SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
The issue has been identified and is being corrected. Updates will be provided as progress is made.
This incident has been resolved.
We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.
We have identified the issue, and the deployment of the fix is currently in progress.
We are continuing to deploy the fix and will provide an update once the process is complete.
We continue to make progress on correcting this issue. Updates will be provided as they become available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with AIC and ARM reporting that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
We are continuing to investigate this issue.
This service disruption is due to a vendor outage. We continue to monitor the vendors progress and will provide updates as they become available.
The SailPoint team has mitigated the service disruption with AIC and ARMS
We are aware of an issue impacting Access Intelligence Center.
We are continuing to investigate this issue.
The issue has identified and fix is being implemented.
A fix has been implemented and results are being monitored.
This incident has been resolved.
Our team is addressing an issue with our underlying virtual appliance infrastructure affecting multiple regions. Customers may be experiencing slow services or connection errors
We are continuing to investigate this issue.
The issue has been identified and is being corrected.
This incident has been resolved. Customers that are still experiencing issues with their VA are encouraged to open a support case.