- Detected by Pingoru
- Jul 20, 2026, 05:10 AM UTC
- Resolved
- Jul 20, 2026, 05:43 AM UTC
- Duration
- 33m
Affected: N. Virginia us-east-1
Timeline · 3 updates
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investigating Jul 20, 2026, 05:10 AM UTC
We are currently investigating an issue affecting Virtual Appliances (VAs) that is causing service disruptions for a subset of our customers in useast1 —specifically those utilizing the Canal secure tunnel VPN configuration. We are working on addressing the service disruption.
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identified Jul 20, 2026, 05:11 AM UTC
The issue has been identified and fix is being implemented.
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resolved Jul 20, 2026, 05:43 AM UTC
Our engineering team has successfully resolved the issue affecting Virtual Appliances (VAs) for customers in the us-east-1 region who utilize the Canal secure tunnel VPN configuration. To fully restore your connectivity, action is required on your part. Our team has issued updated SSL Certificates that must be applied to your configuration. Please download the certificates from https://community.sailpoint.com/t5/IdentityNow-Connectors/Virtual-Appliance-Network-Tunnel-Configuration/ta-p/274648 and follow the instructions. Please note: if you have recently downloaded the certificate bundle before, you may need to clear your browser cache to get the updated files. If you have completed the steps above and are still experiencing issues, please open a support ticket.
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2026, 07:34 PM UTC
- Resolved
- Jul 07, 2026, 07:53 PM UTC
- Duration
- 19m
Affected: Canada ca-central-1
Timeline · 3 updates
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investigating Jul 07, 2026, 07:34 PM UTC
SailPoint is investigating an issue with Identity Security Cloud is currently experiencing a service disruption. that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
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monitoring Jul 07, 2026, 07:50 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 07, 2026, 07:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 22, 2026, 02:48 PM UTC
- Resolved
- Jun 22, 2026, 03:14 PM UTC
- Duration
- 25m
Affected: N. Virginia us-east-1
Timeline · 3 updates
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investigating Jun 22, 2026, 02:48 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
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monitoring Jun 22, 2026, 03:11 PM UTC
A third-party provider has applied a fix on their infrastructure and the issue is under monitoring now
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resolved Jun 22, 2026, 03:14 PM UTC
A third-party provider has applied a fix on their infrastructure and the issue is now mitigated.
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2026, 07:23 PM UTC
- Resolved
- Jun 19, 2026, 11:08 PM UTC
- Duration
- 3d 3h
Affected: N. Virginia us-east-1
Timeline · 15 updates
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 01:57 PM UTC
- Resolved
- Jun 03, 2026, 08:47 PM UTC
- Duration
- 6h 50m
Affected: Frankfurt eu-central-1
Timeline · 5 updates
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investigating Jun 03, 2026, 01:57 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers when loading and displaying identities. We are working on addressing the service disruption and will provide an update upon resolution.
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identified Jun 03, 2026, 03:14 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jun 03, 2026, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jun 03, 2026, 06:48 PM UTC
We are continuing to monitor for any further issues.
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resolved Jun 03, 2026, 08:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 22, 2026, 01:07 PM UTC
- Resolved
- May 22, 2026, 06:47 PM UTC
- Duration
- 5h 40m
Affected: N. Virginia us-east-1N. Virginia us-east-1
Timeline · 5 updates
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investigating May 22, 2026, 01:07 PM UTC
SailPoint is investigating an issue with Search feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
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investigating May 22, 2026, 01:10 PM UTC
We are continuing to investigate this issue.
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identified May 22, 2026, 01:26 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring May 22, 2026, 02:49 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 22, 2026, 06:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 09:22 PM UTC
- Resolved
- May 19, 2026, 10:04 PM UTC
- Duration
- 42m
Timeline · 3 updates
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investigating May 19, 2026, 09:22 PM UTC
SailPoint is investigating an issue with Entitlements in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
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identified May 19, 2026, 09:54 PM UTC
The issue has been identified and fix is being implemented.
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resolved May 19, 2026, 10:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 03:28 PM UTC
- Resolved
- May 12, 2026, 04:06 PM UTC
- Duration
- 38m
Affected: N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1
Timeline · 3 updates
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investigating May 12, 2026, 03:28 PM UTC
SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
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identified May 12, 2026, 04:06 PM UTC
The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.
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resolved May 12, 2026, 04:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 08:27 PM UTC
- Resolved
- Apr 20, 2026, 09:46 PM UTC
- Duration
- 1h 18m
Timeline · 3 updates
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investigating Apr 20, 2026, 08:27 PM UTC
SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
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identified Apr 20, 2026, 08:49 PM UTC
The issue has been identified and is being corrected. Updates will be provided as progress is made.
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resolved Apr 20, 2026, 09:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 11:34 PM UTC
- Resolved
- Apr 14, 2026, 09:30 PM UTC
- Duration
- 21h 55m
Affected: N. Virginia us-east-1
Timeline · 6 updates
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investigating Apr 13, 2026, 11:34 PM UTC
We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.
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identified Apr 14, 2026, 06:47 AM UTC
We have identified the issue, and the deployment of the fix is currently in progress.
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identified Apr 14, 2026, 02:03 PM UTC
We are continuing to deploy the fix and will provide an update once the process is complete.
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identified Apr 14, 2026, 04:36 PM UTC
We continue to make progress on correcting this issue. Updates will be provided as they become available.
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monitoring Apr 14, 2026, 08:54 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 14, 2026, 09:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 06:27 PM UTC
- Resolved
- Apr 01, 2026, 10:35 AM UTC
- Duration
- 16h 8m
Affected: Frankfurt eu-central-1Ireland North EuropeTokyo ap-northeast-1
Timeline · 4 updates
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investigating Mar 31, 2026, 06:27 PM UTC
SailPoint is investigating an issue with AIC and ARM reporting that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
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investigating Mar 31, 2026, 08:25 PM UTC
We are continuing to investigate this issue.
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investigating Mar 31, 2026, 11:07 PM UTC
This service disruption is due to a vendor outage. We continue to monitor the vendors progress and will provide updates as they become available.
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resolved Apr 01, 2026, 10:35 AM UTC
The SailPoint team has mitigated the service disruption with AIC and ARMS
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 01:47 PM UTC
- Resolved
- Mar 31, 2026, 02:45 PM UTC
- Duration
- 58m
Affected: N. Virginia us-east-1Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1FedRAMP us-gov-west-1
Timeline · 5 updates
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investigating Mar 31, 2026, 01:47 PM UTC
We are aware of an issue impacting Access Intelligence Center.
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investigating Mar 31, 2026, 01:53 PM UTC
We are continuing to investigate this issue.
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identified Mar 31, 2026, 02:22 PM UTC
The issue has identified and fix is being implemented.
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monitoring Mar 31, 2026, 02:43 PM UTC
A fix has been implemented and results are being monitored.
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resolved Mar 31, 2026, 02:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 02:30 PM UTC
- Resolved
- Mar 26, 2026, 03:38 PM UTC
- Duration
- 1h 7m
Timeline · 4 updates
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investigating Mar 26, 2026, 02:30 PM UTC
Our team is addressing an issue with our underlying virtual appliance infrastructure affecting multiple regions. Customers may be experiencing slow services or connection errors
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investigating Mar 26, 2026, 02:31 PM UTC
We are continuing to investigate this issue.
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identified Mar 26, 2026, 03:17 PM UTC
The issue has been identified and is being corrected.
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resolved Mar 26, 2026, 03:38 PM UTC
This incident has been resolved. Customers that are still experiencing issues with their VA are encouraged to open a support case.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 07:13 AM UTC
- Resolved
- Mar 20, 2026, 07:34 AM UTC
- Duration
- 21m
Affected: Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1São Paulo sa-east-1
Timeline · 2 updates
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investigating Mar 20, 2026, 07:13 AM UTC
SailPoint is investigating an issue with Entitlement that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. When there are parent/child relation in entitlements, they are showing an error when being selected.
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resolved Mar 20, 2026, 07:34 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 07:11 PM UTC
- Resolved
- Mar 20, 2026, 05:12 AM UTC
- Duration
- 10h 1m
Affected: N. Virginia us-east-1
Timeline · 3 updates
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investigating Mar 19, 2026, 07:11 PM UTC
SailPoint is investigating an issue with Entitlement search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
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identified Mar 19, 2026, 08:56 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Mar 20, 2026, 05:12 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 06:19 PM UTC
- Resolved
- Mar 12, 2026, 06:37 PM UTC
- Duration
- 18m
Affected: N. Virginia us-east-1
Timeline · 2 updates
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investigating Mar 12, 2026, 06:19 PM UTC
We are currently investigating issues that are impacting access requests for customers in US-East.
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resolved Mar 12, 2026, 06:37 PM UTC
This issue has been mitigated.
Read the full incident report →
- Detected by Pingoru
- Mar 02, 2026, 03:41 AM UTC
- Resolved
- Mar 12, 2026, 05:25 PM UTC
- Duration
- 10d 13h
Affected: UAE me-central-1UAE me-central-1UAE me-central-1UAE me-central-1UAE me-central-1UAE me-central-1UAE me-central-1UAE me-central-1
Timeline · 13 updates
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 03:35 AM UTC
- Resolved
- Feb 25, 2026, 11:43 AM UTC
- Duration
- 8h 8m
Affected: N. Virginia us-east-1Frankfurt eu-central-1
Timeline · 3 updates
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investigating Feb 25, 2026, 03:35 AM UTC
Identity Security Cloud is currently experiencing a service disruption in staging environment.
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investigating Feb 25, 2026, 10:40 AM UTC
We are continuing to investigate this issue.
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resolved Feb 25, 2026, 11:43 AM UTC
The SailPoint team has mitigated the service disruption with Identity Security Cloud staging environment.
Read the full incident report →
- Detected by Pingoru
- Feb 11, 2026, 01:13 PM UTC
- Resolved
- Feb 11, 2026, 02:00 PM UTC
- Duration
- 46m
Affected: Oregon us-west-2Frankfurt eu-central-1London eu-west-2
Timeline · 2 updates
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investigating Feb 11, 2026, 01:13 PM UTC
SailPoint is investigating an issue with ISC that is currently impacting some of our customers. Users are getting an error message when trying to open Identity Profiles. We are working on addressing the service disruption and will provide an update upon resolution.
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resolved Feb 11, 2026, 02:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 01:20 PM UTC
- Resolved
- Feb 06, 2026, 05:36 PM UTC
- Duration
- 4h 16m
Affected: N. Virginia us-east-1Frankfurt eu-central-1Canada ca-central-1
Timeline · 4 updates
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investigating Feb 06, 2026, 01:20 PM UTC
SailPoint is investigating an issue with ISC when searching for Entitlements which have been recently updated. Some of the data being returned is blank. We are working on addressing the service disruption and will provide an update upon resolution
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investigating Feb 06, 2026, 03:36 PM UTC
We are continuing to investigate this issue.
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investigating Feb 06, 2026, 03:39 PM UTC
We are continuing to investigate this issue.
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resolved Feb 06, 2026, 05:36 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 06:09 PM UTC
- Resolved
- Feb 04, 2026, 07:41 PM UTC
- Duration
- 1h 31m
Affected: N. Virginia us-east-1
Timeline · 3 updates
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investigating Feb 04, 2026, 06:09 PM UTC
We are currently investigating an issue in ISC, where the password management page is experiencing intermittent slowness and issues loading. We are working on addressing the service disruption and will provide an update upon resolution.
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monitoring Feb 04, 2026, 07:07 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 04, 2026, 07:41 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 09:25 AM UTC
- Resolved
- Feb 04, 2026, 09:52 AM UTC
- Duration
- 26m
Affected: N. Virginia us-east-1Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2
Timeline · 3 updates
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investigating Feb 04, 2026, 09:25 AM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some customers, preventing them from performing SAML authentication in the staging environment. We are working to resolve the service disruption and will provide an update once it is resolved.
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investigating Feb 04, 2026, 09:33 AM UTC
We are continuing to investigate this issue.
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resolved Feb 04, 2026, 09:52 AM UTC
The SailPoint team has mitigated the service disruption with SAML authentication in the Identity Security Cloud staging environment.
Read the full incident report →
- Detected by Pingoru
- Feb 03, 2026, 05:54 PM UTC
- Resolved
- Feb 03, 2026, 07:15 PM UTC
- Duration
- 1h 21m
Affected: N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1
Timeline · 4 updates
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investigating Feb 03, 2026, 05:54 PM UTC
We are currently investigating an issue in the ISC UI, where Identity, Events, System Settings and Access Requests will not load. We are working on addressing the service disruption and will provide an update upon resolution.
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investigating Feb 03, 2026, 06:14 PM UTC
The issue with System Settings and Access Requests has been resolved. We are continuing to investigate the issue with Identity and Events not loading in the UI.
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identified Feb 03, 2026, 07:01 PM UTC
The issue impacting Identity and Events has been identified and a rollback is in progress. Updates will be provided as they become available.
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resolved Feb 03, 2026, 07:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 03, 2026, 04:25 AM UTC
- Resolved
- Feb 03, 2026, 05:18 AM UTC
- Duration
- 53m
Affected: N. Virginia us-east-1Frankfurt eu-central-1Ireland eu-west-1London eu-west-2Tokyo ap-northeast-1Singapore ap-southeast-1Sydney ap-southeast-2Canada ca-central-1
Timeline · 2 updates
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investigating Feb 03, 2026, 04:25 AM UTC
We are currently investigating an issue with NERM, where archived data is appearing in the prod tenant
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resolved Feb 03, 2026, 05:18 AM UTC
The SailPoint team has mitigated the service disruption with NERM.
Read the full incident report →
- Detected by Pingoru
- Feb 02, 2026, 08:38 AM UTC
- Resolved
- Feb 02, 2026, 02:15 PM UTC
- Duration
- 5h 36m
Affected: N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1
Timeline · 4 updates
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investigating Feb 02, 2026, 08:38 AM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers accessing the ISC production tenant. We are working to address the service disruption and will provide an update once it is resolved. US-East-1 region impacted only. Eu-central not impacted
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investigating Feb 02, 2026, 08:57 AM UTC
We are continuing to investigate this issue.
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investigating Feb 02, 2026, 12:31 PM UTC
We are continuing to investigate this issue. This is only impacting US-EAST-1 region. EU-Central Region not impacted.
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resolved Feb 02, 2026, 02:15 PM UTC
The SailPoint team has mitigated the service disruption with Identity Security Cloud Production Tenant.
Read the full incident report →
