SailPoint Outage History
SailPoint is up right nowPingoru has recorded 74 incidents for SailPoint: 67 in the last 12 months and 26 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 33 of 720 (5%) |
| May 2026 | 3 | 6 of 744 (1%) |
| June 2026 | 3 | 83 of 720 (12%) |
| July 2026 | 3 | 2 of 744 (0%) |
| August 2026 | 4 | 12 of 744 (2%) |
| September 2026 | 17 | 255 of 720 (35%) |
| October 2026 | 3 | 102 of 744 (14%) |
| November 2026 | 2 | 34 of 229 (15%) |
Incidents, newest first
Minor November 4, 2026 FedRamp - Updates to Entitlement and Access Profiles are not being reflected in the UI 21h 41m FedRAMP us-gov-west-1, FedRAMP us-gov-west-1
Started Nov 04, 2026, 06:30 PM UTC· resolved Nov 05, 2026, 04:12 PM UTC
- investigating Nov 04, 2026, 06:30 PM UTC
We are currently investigating an issue where updates made to Entitlements and or Access profiles are not being reflected in the user interface.
- identified Nov 04, 2026, 08:37 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 05, 2026, 01:50 AM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 05, 2026, 04:12 PM UTC
The SailPoint team has mitigated the service disruption with entitlements and access profiles in the UI.
Minor November 3, 2026 Staging - Access Requests are delayed in processing 12h 15m N. Virginia us-east-1, Oregon us-west-2
Started Nov 03, 2026, 08:20 PM UTC· resolved Nov 04, 2026, 08:35 AM UTC
- investigating Nov 03, 2026, 08:20 PM UTC
We are currently investigating an issue in our staging environment where Access Requests are successfully submitted, but are delayed in processing.
- identified Nov 03, 2026, 09:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 03, 2026, 10:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 04, 2026, 08:35 AM UTC
The incident has been resolved
Notice October 27, 2026 NERM is currently experiencing a service disruption. 54m
Started Oct 27, 2026, 12:46 AM UTC· resolved Oct 27, 2026, 01:40 AM UTC
- investigating Oct 27, 2026, 12:46 AM UTC
SailPoint is investigating an issue with NERM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. This is affecting us-west-2 region.
- monitoring Oct 27, 2026, 01:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2026, 01:40 AM UTC
This incident has been resolved.
Minor October 9, 2026 NERM is currently experiencing a service disruption 41m N. Virginia us-east-1
Started Oct 09, 2026, 11:42 AM UTC· resolved Oct 09, 2026, 12:23 PM UTC
- investigating Oct 09, 2026, 11:42 AM UTC
SailPoint is investigating an issue with NERM that is currently impacting some customers in US-East-1, resulting in degraded Identity Suite and Audit services. We are actively working to restore service and will provide an update once the issue has been resolved.
- resolved Oct 09, 2026, 12:23 PM UTC
This issue has been resolved.
Minor October 6, 2026 Ping SSO Outage: Users experiencing sign-in issues 2h 31m
Started Oct 06, 2026, 05:59 PM UTC· resolved Oct 06, 2026, 08:31 PM UTC
- investigating Oct 06, 2026, 05:59 PM UTC
Some users are seeing intermittent errors when signing in through Ping Identity SSO. Sites may load, but sign-in fails with "Network error communicating with endpoint." The identity team is investigating with Ping One to review the issue. Impacted sign-ins: ServiceNow (Production) through Ping SSO, including the customer support portal Identity University Discourse Highspot Please note: Unfortunately, customers will not be able to sign in to the Support Portal during this outage. If any of your customers need to create a case, they can email [email protected].
- resolved Oct 06, 2026, 08:31 PM UTC
This issue has been resolved.
Minor September 29, 2026 ISC Access Requests in FedRAMP Staging, is currently experiencing a service disruption. 6m FedRAMP us-gov-west-1
Started Sep 29, 2026, 05:37 PM UTC· resolved Sep 29, 2026, 05:43 PM UTC
- investigating Sep 29, 2026, 05:37 PM UTC
We are currently investigating this issue.
- identified Sep 29, 2026, 05:39 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 29, 2026, 05:43 PM UTC
This incident has been resolved.
Minor September 29, 2026 Identity Security Cloud entitlement delays in Search and Request Center US-East-1 5d 11h N. Virginia us-east-1
Started Sep 29, 2026, 02:55 PM UTC· resolved Oct 05, 2026, 02:36 AM UTC
- investigating Sep 29, 2026, 02:55 PM UTC
We are currently investigating an issue causing delays in the indexing and visibility of newly aggregated or updated Entitlements within the Search and Search Lite interfaces
- investigating Sep 29, 2026, 04:36 PM UTC
We continue to investigate the issue.
- investigating Sep 29, 2026, 07:24 PM UTC
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We are seeing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
- investigating Sep 30, 2026, 03:56 AM UTC
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We continue observing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
- identified Sep 30, 2026, 11:39 AM UTC
We continue to see positive results as our pipelines successfully process data. While we are managing a high volume, the backlog is steadily progressing as we work through it.
- monitoring Sep 30, 2026, 09:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 01, 2026, 09:42 PM UTC
We have successfully processed the backlog of pending data, and all processing queues have returned to normal operating limits. There is currently no active customer-facing delay for real-time transactions. Our engineering teams are now focused on completing data hydration across the platform to ensure 100% accurate reporting and visualization of entitlements throughout the system. This monitoring state is for awareness only, and no customer action is required.
- identified Oct 02, 2026, 01:15 PM UTC
We have identified some additional impacts to entitlements. Our technical teams are continuing to investigate and work toward a resolution
- identified Oct 02, 2026, 08:51 PM UTC
Our technical teams are continuing to make progress toward a resolution on the additional impacts to entitlements that were identified.
- resolved Oct 05, 2026, 02:36 AM UTC
This incident has been resolved.
Major September 25, 2026 NERM in FedRAMP is currently experiencing a service disruption 1h 27m FedRAMP us-gov-west-1
Started Sep 25, 2026, 02:52 PM UTC· resolved Sep 25, 2026, 04:20 PM UTC
- investigating Sep 25, 2026, 02:52 PM UTC
SailPoint is investigating an issue with NERM that is currently impacting some of our customers
- resolved Sep 25, 2026, 04:20 PM UTC
This incident has been resolved.
Minor September 24, 2026 Password reset and synch are currently experiencing a service disruption in EU-Central-1 36m Frankfurt eu-central-1
Started Sep 24, 2026, 06:46 PM UTC· resolved Sep 24, 2026, 07:22 PM UTC
- investigating Sep 24, 2026, 06:46 PM UTC
SailPoint is investigating an issue with Password management that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Sep 24, 2026, 07:22 PM UTC
This issue has been resolved.
Minor September 24, 2026 Several services are currently experiencing a service disruption in the eu-central1 region 16h 5m Frankfurt eu-central-1, Frankfurt eu-central-1, Frankfurt eu-central-1, Frankfurt eu-central-1 and 2 more
Started Sep 24, 2026, 05:32 PM UTC· resolved Sep 25, 2026, 09:37 AM UTC
- investigating Sep 24, 2026, 05:32 PM UTC
SailPoint is investigating an issue with several services that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Sep 24, 2026, 06:59 PM UTC
We are continuing to investigate this issue.
- identified Sep 24, 2026, 07:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 24, 2026, 09:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2026, 09:37 AM UTC
This incident has been resolved.
Major September 24, 2026 NERM in FedRAMP is currently experiencing a service disruption. 3h 49m FedRAMP us-gov-west-1
Started Sep 24, 2026, 04:04 PM UTC· resolved Sep 24, 2026, 07:54 PM UTC
- investigating Sep 24, 2026, 04:04 PM UTC
SailPoint is investigating an issue with NERM that is currently impacting some of our customers.
- investigating Sep 24, 2026, 06:49 PM UTC
We are continuing to investigate this issue.
- identified Sep 24, 2026, 07:39 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 24, 2026, 07:54 PM UTC
This incident has been resolved.
Major September 21, 2026 Service Disruption affecting Confluent Cloud in AWS us-west-2 8h 58m
Started Sep 21, 2026, 05:33 PM UTC· resolved Sep 22, 2026, 02:32 AM UTC
- investigating Sep 21, 2026, 05:33 PM UTC
We are actively investigating an incident causing multiple service disruptions for Confluent Cloud clusters hosted in the AWS us-west-2 region . Impacted Components: Kafka Clusters (Data Plane) Schema Registry Managed Connectors Confluent Cloud Console / APIs
- investigating Sep 21, 2026, 05:40 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 21, 2026, 05:51 PM UTC
The vendor has indicated that they are working to restore the issue. Sailpoint is no longer seeing errors from the vendor and we will continue to monitor the services.
- resolved Sep 22, 2026, 02:32 AM UTC
This incident has been resolved.
Minor September 18, 2026 Identity Security Cloud aggregations are currently experiencing a service disruption. (US-East-1) 4d 4h N. Virginia us-east-1
Started Sep 18, 2026, 02:46 PM UTC· resolved Sep 22, 2026, 07:17 PM UTC
- investigating Sep 18, 2026, 02:46 PM UTC
Some customers in the US-East-1 region may experience slower-than-normal speeds when performing entitlement aggregations.
- investigating Sep 18, 2026, 05:08 PM UTC
We continue to investigate this issue.
- monitoring Sep 18, 2026, 08:34 PM UTC
We are currently seeing a steady burn down of the backlog queues, and system processing times are returning to normal baseline levels. Our engineering teams are continuing to actively monitor the queue rates and overall system performance to ensure full stability is maintained. We will provide another update once the queues have completely cleared and we are confident the issue is fully resolved.
- monitoring Sep 21, 2026, 03:55 PM UTC
Our backlogs have been fully consumed and have remained entirely clear over the weekend. Our core services are operating normally and performance is stable. To ensure long-term stability, our engineering teams are preparing to implement a series of robust, long-term system enhancements over the next few days. Out of an abundance of caution, we are keeping this incident in a Monitoring state while this work is completed. We will provide another update once the monitoring period is successfully complete or if there are any significant changes.
- resolved Sep 22, 2026, 07:17 PM UTC
This incident has been resolved.
Minor September 16, 2026 Identity Security Cloud is currently experiencing a service disruption 21h 2m N. Virginia us-east-1
Started Sep 16, 2026, 08:08 PM UTC· resolved Sep 17, 2026, 05:11 PM UTC
- investigating Sep 16, 2026, 08:08 PM UTC
SailPoint is investigating an issue with access requests not completing, that is currently impacting some of our customers.
- identified Sep 16, 2026, 08:49 PM UTC
The issue has been identified and fix is being implemented.
- identified Sep 17, 2026, 08:43 AM UTC
The issue has been identified and fix is being implemented.
- monitoring Sep 17, 2026, 12:49 PM UTC
A fix has been implemented for the issue affecting access request completion, and we are currently monitoring the results.
- resolved Sep 17, 2026, 05:11 PM UTC
This incident has been resolved.
Critical September 16, 2026 Identity Security Cloud is currently experiencing a service disruption. (US-East-1) 20m N. Virginia us-east-1
Started Sep 16, 2026, 01:48 PM UTC· resolved Sep 16, 2026, 02:08 PM UTC
- investigating Sep 16, 2026, 01:48 PM UTC
SailPoint is investigating an issue with search functionality that is currently impacting some of our customers. Customers will see errors when attempting any action that requires search functionality. We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Sep 16, 2026, 02:08 PM UTC
This issue has been resolved.
Minor September 15, 2026 Identity Security Cloud aggregations are currently experiencing a service disruption. (US-East-1) 5h 5m N. Virginia us-east-1
Started Sep 15, 2026, 06:46 PM UTC· resolved Sep 15, 2026, 11:52 PM UTC
- investigating Sep 15, 2026, 06:46 PM UTC
Some customers in the US-East-1 region may experience slower-than-normal speeds when performing entitlement aggregations.
- investigating Sep 15, 2026, 06:55 PM UTC
We are continuing to investigate this issue.
- investigating Sep 15, 2026, 07:52 PM UTC
Teams continue to investigate this issue. Updates will be provided as progress is made.
- monitoring Sep 15, 2026, 10:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2026, 11:52 PM UTC
This incident has been resolved.
Minor September 12, 2026 Identity Security Cloud is currently experiencing a service disruption. (SA-EAST-1) 2h 45m São Paulo sa-east-1
Started Sep 12, 2026, 03:02 PM UTC· resolved Sep 12, 2026, 05:47 PM UTC
- investigating Sep 12, 2026, 03:02 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers causing entitlements to be delayed showing in search functionality.
- resolved Sep 12, 2026, 05:47 PM UTC
This incident has been resolved.
Minor September 9, 2026 Identity Security Cloud is currently experiencing a service disruption. (US-EAST-1) 1d 23h N. Virginia us-east-1
Started Sep 09, 2026, 09:32 PM UTC· resolved Sep 11, 2026, 08:40 PM UTC
- identified Sep 09, 2026, 09:32 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Sep 10, 2026, 01:44 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 10, 2026, 06:07 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 10, 2026, 11:05 AM UTC
The fix is currently being implemented by our engineering team
- identified Sep 10, 2026, 01:42 PM UTC
Teams continue to process data backlog that is causing entitlements to be delayed showing up in search functionality.
- identified Sep 10, 2026, 08:08 PM UTC
We continue to process the remaining data backlog and optimize our processing pipeline to ensure all entitlement records populate search as quickly as possible.
- identified Sep 11, 2026, 09:12 AM UTC
The data backlog causing delays in entitlement visibility within Search continues to be processed steadily and the team is actively monitoring backlog consumption and overall recovery progress.
- identified Sep 11, 2026, 03:23 PM UTC
Customers are seeing steady improvement in entitlement search as the remaining backlog nears completion. We continue to monitor progress and overall system recovery.
- resolved Sep 11, 2026, 08:40 PM UTC
The data processing backlog is cleared, and entitlement search functionality is now fully restored.
Minor September 8, 2026 Identity Security Cloud is currently experiencing a service disruption 43m London eu-west-2
Started Sep 08, 2026, 12:08 PM UTC· resolved Sep 08, 2026, 12:52 PM UTC
- investigating Sep 08, 2026, 12:08 PM UTC
SailPoint is investigating an issue with Identity Security Cloud (ISC) in the EU-West-2 region. Impacted customers may experience failures loading Certification pages and APIs, as well as delayed availability for certain application instances. We are working to address the service disruption and will provide an update upon resolution.
- resolved Sep 08, 2026, 12:52 PM UTC
The SailPoint team has mitigated the service disruption with ISC
Major September 4, 2026 ISC is currently experiencing a service disruption 5h 16m Oregon us-west-2
Started Sep 04, 2026, 04:56 PM UTC· resolved Sep 04, 2026, 10:13 PM UTC
- investigating Sep 04, 2026, 04:56 PM UTC
SailPoint is investigating an issue with ISC that is currently impacting some of our customers. We are working on addressing the service disruption.
- investigating Sep 04, 2026, 05:56 PM UTC
We are continuing to investigate this issue.
- investigating Sep 04, 2026, 07:06 PM UTC
We are continuing to investigate this issue.
- investigating Sep 04, 2026, 08:10 PM UTC
We are continuing to investigate this issue and will continue to provide updates as our investigation progresses.
- investigating Sep 04, 2026, 09:19 PM UTC
We are continuing to investigate this issue and will continue to provide updates as our investigation progresses.
- identified Sep 04, 2026, 10:08 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 04, 2026, 10:13 PM UTC
We have mitigated the service disruption with ISC.
Major September 3, 2026 Identity Security Cloud is currently experiencing a service disruption. 1h 18m Oregon us-west-2
Started Sep 03, 2026, 10:29 PM UTC· resolved Sep 03, 2026, 11:48 PM UTC
- investigating Sep 03, 2026, 10:29 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Sep 03, 2026, 10:32 PM UTC
We are continuing to investigate this issue.
- identified Sep 03, 2026, 11:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 03, 2026, 11:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2026, 11:48 PM UTC
This incident has been resolved.
Minor September 2, 2026 Identity Security Cloud is currently experiencing a service disruption. 18h 17m N. Virginia us-east-1, Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2 and 7 more
Started Sep 02, 2026, 10:42 AM UTC· resolved Sep 03, 2026, 05:00 AM UTC
- investigating Sep 02, 2026, 10:42 AM UTC
SailPoint is currently investigating an issue impacting Identity Security Cloud , where some customers are unable to view entitlements in the Request Center. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Sep 02, 2026, 02:21 PM UTC
Updating scope to include all regions.
- investigating Sep 02, 2026, 04:45 PM UTC
We are continuing to investigate this issue. Updates will be provided when they become available.
- identified Sep 02, 2026, 06:30 PM UTC
Remediation processes are currently underway to correct impacted data. Because these records are processed in controlled, incremental batches to ensure full consistency, changes will populate gradually over the coming hours. Further updates will be shared as key milestones in the recovery process are completed.
- identified Sep 03, 2026, 03:15 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 03, 2026, 04:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2026, 05:00 AM UTC
This incident has been resolved.
Major August 31, 2026 Identity Security Cloud is currently experiencing a service disruption 1h 19m N. Virginia us-east-1
Started Aug 31, 2026, 07:40 PM UTC· resolved Aug 31, 2026, 09:00 PM UTC
- investigating Aug 31, 2026, 07:40 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption.
- monitoring Aug 31, 2026, 07:47 PM UTC
The SailPoint team has mitigated the service disruption and are monitoring the results.
- resolved Aug 31, 2026, 07:56 PM UTC
This incident has been resolved.
Minor August 27, 2026 NERM is currently experiencing a service disruption. 6h 40m Frankfurt eu-central-1
Started Aug 27, 2026, 12:29 PM UTC· resolved Aug 27, 2026, 07:09 PM UTC
- investigating Aug 27, 2026, 12:29 PM UTC
SailPoint is investigating an issue with NERM that is currently impacting some of our customers in Eu-Central-1 region. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Aug 27, 2026, 12:40 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 27, 2026, 02:28 PM UTC
We have implemented a fix for the NERM issue and are currently monitoring the system to ensure stability.
- resolved Aug 27, 2026, 07:09 PM UTC
This incident has been resolved.
Minor August 24, 2026 NERM is currently experiencing a service disruption. 1h 17m Frankfurt eu-central-1
Started Aug 24, 2026, 01:22 PM UTC· resolved Aug 24, 2026, 02:40 PM UTC
- investigating Aug 24, 2026, 01:22 PM UTC
SailPoint is investigating an issue with NERM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Aug 24, 2026, 01:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 24, 2026, 01:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2026, 02:40 PM UTC
This incident has been resolved.