SailPoint incident

Identity Security Cloud is currently experiencing a service disruption. (US-East-1)

Critical Resolved View vendor source →

SailPoint experienced a critical incident on September 16, 2026 affecting N. Virginia us-east-1, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 01:48 PM UTC
Resolved
Sep 16, 2026, 02:08 PM UTC
Duration
20m
Detected by Pingoru
Sep 16, 2026, 01:48 PM UTC

Affected components

N. Virginia us-east-1

Update timeline

  1. investigating Sep 16, 2026, 01:48 PM UTC

    SailPoint is investigating an issue with search functionality that is currently impacting some of our customers. Customers will see errors when attempting any action that requires search functionality. We are working on addressing the service disruption and will provide an update upon resolution.

  2. resolved Sep 16, 2026, 02:08 PM UTC

    This issue has been resolved.