SailPoint incident

Ping SSO Outage: Users experiencing sign-in issues

Minor Resolved View vendor source →

SailPoint experienced a minor incident on October 6, 2026, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 05:59 PM UTC
Resolved
Oct 06, 2026, 08:31 PM UTC
Duration
2h 31m
Detected by Pingoru
Oct 06, 2026, 05:59 PM UTC

Update timeline

  1. investigating Oct 06, 2026, 05:59 PM UTC

    Some users are seeing intermittent errors when signing in through Ping Identity SSO. Sites may load, but sign-in fails with "Network error communicating with endpoint." The identity team is investigating with Ping One to review the issue. Impacted sign-ins: ServiceNow (Production) through Ping SSO, including the customer support portal Identity University Discourse Highspot Please note: Unfortunately, customers will not be able to sign in to the Support Portal during this outage. If any of your customers need to create a case, they can email [email protected].

  2. resolved Oct 06, 2026, 08:31 PM UTC

    This issue has been resolved.