SailPoint incident

NERM is currently experiencing a service disruption

Minor Resolved View vendor source →

SailPoint experienced a minor incident on October 9, 2026 affecting N. Virginia us-east-1, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 11:42 AM UTC
Resolved
Oct 09, 2026, 12:23 PM UTC
Duration
41m
Detected by Pingoru
Oct 09, 2026, 11:42 AM UTC

Affected components

N. Virginia us-east-1

Update timeline

  1. investigating Oct 09, 2026, 11:42 AM UTC

    SailPoint is investigating an issue with NERM that is currently impacting some customers in US-East-1, resulting in degraded Identity Suite and Audit services. We are actively working to restore service and will provide an update once the issue has been resolved.

  2. resolved Oct 09, 2026, 12:23 PM UTC

    This issue has been resolved.