SailPoint incident

Identity Security Cloud is currently experiencing a service disruption. (SA-EAST-1)

Minor Resolved View vendor source →

SailPoint experienced a minor incident on September 12, 2026 affecting São Paulo sa-east-1, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2026, 03:02 PM UTC
Resolved
Sep 12, 2026, 05:47 PM UTC
Duration
2h 45m
Detected by Pingoru
Sep 12, 2026, 03:02 PM UTC

Affected components

São Paulo sa-east-1

Update timeline

  1. investigating Sep 12, 2026, 03:02 PM UTC

    SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers causing entitlements to be delayed showing in search functionality.

  2. resolved Sep 12, 2026, 05:47 PM UTC

    This incident has been resolved.