SailPoint Outage History
SailPoint is up right nowPingoru has recorded 72 incidents for SailPoint: 69 in the last 12 months and 24 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 34 of 720 (5%) |
| May 2026 | 3 | 7 of 744 (1%) |
| June 2026 | 3 | 83 of 720 (12%) |
| July 2026 | 3 | 2 of 744 (0%) |
| August 2026 | 5 | 12 of 744 (2%) |
| September 2026 | 17 | 255 of 720 (35%) |
| October 2026 | 2 | 102 of 583 (17%) |
Incidents, newest first
Minor April 13, 2026 Entitlements are not reflected in searches after successful aggregation 21h 55m N. Virginia us-east-1
Started Apr 13, 2026, 11:34 PM UTC· resolved Apr 14, 2026, 09:30 PM UTC
- investigating Apr 13, 2026, 11:34 PM UTC
We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.
- identified Apr 14, 2026, 06:47 AM UTC
We have identified the issue, and the deployment of the fix is currently in progress.
- identified Apr 14, 2026, 02:03 PM UTC
We are continuing to deploy the fix and will provide an update once the process is complete.
- identified Apr 14, 2026, 04:36 PM UTC
We continue to make progress on correcting this issue. Updates will be provided as they become available.
- monitoring Apr 14, 2026, 08:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2026, 09:30 PM UTC
This incident has been resolved.
Critical March 31, 2026 AIC and ARMS reporting is currently experiencing a service disruption. 16h 8m Frankfurt eu-central-1, Ireland North Europe, Tokyo ap-northeast-1
Started Mar 31, 2026, 06:27 PM UTC· resolved Apr 01, 2026, 10:35 AM UTC
- investigating Mar 31, 2026, 06:27 PM UTC
SailPoint is investigating an issue with AIC and ARM reporting that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Mar 31, 2026, 08:25 PM UTC
We are continuing to investigate this issue.
- investigating Mar 31, 2026, 11:07 PM UTC
This service disruption is due to a vendor outage. We continue to monitor the vendors progress and will provide updates as they become available.
- resolved Apr 01, 2026, 10:35 AM UTC
The SailPoint team has mitigated the service disruption with AIC and ARMS
Major March 31, 2026 Access Intelligence Center is Currently unavailable. 58m N. Virginia us-east-1, Frankfurt eu-central-1, London eu-west-2, Sydney ap-southeast-2 and 3 more
Started Mar 31, 2026, 01:47 PM UTC· resolved Mar 31, 2026, 02:45 PM UTC
- investigating Mar 31, 2026, 01:47 PM UTC
We are aware of an issue impacting Access Intelligence Center.
- investigating Mar 31, 2026, 01:53 PM UTC
We are continuing to investigate this issue.
- identified Mar 31, 2026, 02:22 PM UTC
The issue has identified and fix is being implemented.
- monitoring Mar 31, 2026, 02:43 PM UTC
A fix has been implemented and results are being monitored.
- resolved Mar 31, 2026, 02:45 PM UTC
This incident has been resolved.
Major March 26, 2026 Issues with Underlying Virtual Appliances in Multiple Regions 1h 7m
Started Mar 26, 2026, 02:30 PM UTC· resolved Mar 26, 2026, 03:38 PM UTC
- investigating Mar 26, 2026, 02:30 PM UTC
Our team is addressing an issue with our underlying virtual appliance infrastructure affecting multiple regions. Customers may be experiencing slow services or connection errors
- investigating Mar 26, 2026, 02:31 PM UTC
We are continuing to investigate this issue.
- identified Mar 26, 2026, 03:17 PM UTC
The issue has been identified and is being corrected.
- resolved Mar 26, 2026, 03:38 PM UTC
This incident has been resolved. Customers that are still experiencing issues with their VA are encouraged to open a support case.
Minor March 20, 2026 Entitlement is currently experiencing a service disruption. 21m Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2, Sydney ap-southeast-2 and 5 more
Started Mar 20, 2026, 07:13 AM UTC· resolved Mar 20, 2026, 07:34 AM UTC
- investigating Mar 20, 2026, 07:13 AM UTC
SailPoint is investigating an issue with Entitlement that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. When there are parent/child relation in entitlements, they are showing an error when being selected.
- resolved Mar 20, 2026, 07:34 AM UTC
This incident has been resolved.
Minor March 19, 2026 Entitlement search is currently experiencing a service disruption. 10h 1m N. Virginia us-east-1
Started Mar 19, 2026, 07:11 PM UTC· resolved Mar 20, 2026, 05:12 AM UTC
- investigating Mar 19, 2026, 07:11 PM UTC
SailPoint is investigating an issue with Entitlement search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Mar 19, 2026, 08:56 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 20, 2026, 05:12 AM UTC
This incident has been resolved.
Minor March 12, 2026 Access Request 5xx errors 18m N. Virginia us-east-1
Started Mar 12, 2026, 06:19 PM UTC· resolved Mar 12, 2026, 06:37 PM UTC
- investigating Mar 12, 2026, 06:19 PM UTC
We are currently investigating issues that are impacting access requests for customers in US-East.
- resolved Mar 12, 2026, 06:37 PM UTC
This issue has been mitigated.
Minor March 1, 2026 ME-Central Region currently experiencing service disruptions due to provider outage for this region. 11d 4h UAE me-central-1, UAE me-central-1, UAE me-central-1, UAE me-central-1 and 4 more
Started Mar 01, 2026, 01:23 PM UTC· resolved Mar 12, 2026, 05:25 PM UTC
- investigating Mar 01, 2026, 01:23 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Mar 01, 2026, 02:56 PM UTC
The issue has been identified. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Mar 01, 2026, 04:28 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 01, 2026, 05:44 PM UTC
A fix has been implemented and we are focused on resolving any related issues.
- identified Mar 01, 2026, 08:37 PM UTC
We continue to work through resolving any related issues.
- identified Mar 01, 2026, 11:16 PM UTC
We continue to work through resolving any related issues.
- monitoring Mar 02, 2026, 03:41 AM UTC
The identified issues have been resolved. We are monitoring the environment to ensure continued stability.
- investigating Mar 02, 2026, 08:06 AM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Mar 02, 2026, 08:22 AM UTC
The provider in the ME region is experiencing outages in multiple availability zones (AZ). We are closely monitoring the situation and will provide updates as they become available.
- investigating Mar 02, 2026, 10:20 PM UTC
Sailpoint continues to monitor the providers recovery efforts in this region. At this time they are not providing any ETA's for recovery. Will update as progress is made.
- investigating Mar 03, 2026, 06:58 PM UTC
Sailpoint continues to monitor the providers recovery efforts in this region. At this time they are not providing any ETA's for recovery. Will update as progress is made.
- investigating Mar 06, 2026, 08:38 PM UTC
The provider continues to work on mitigation steps for the impacted AZ's. They are indicating that the conflict in the region is hampering recovery efforts. We will provide updates as we get them.
- resolved Mar 12, 2026, 05:25 PM UTC
At this time we are removing the public facing status page for this incident. The provider has done the same and are providing impacted customers direct communication.
Minor February 11, 2026 ISC is currently experiencing a service disruption. 46m Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2
Started Feb 11, 2026, 01:13 PM UTC· resolved Feb 11, 2026, 02:00 PM UTC
- investigating Feb 11, 2026, 01:13 PM UTC
SailPoint is investigating an issue with ISC that is currently impacting some of our customers. Users are getting an error message when trying to open Identity Profiles. We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Feb 11, 2026, 02:00 PM UTC
This incident has been resolved.
Minor February 6, 2026 Entitlement searches are returning some blank data 4h 16m N. Virginia us-east-1, Frankfurt eu-central-1, Canada ca-central-1
Started Feb 06, 2026, 01:20 PM UTC· resolved Feb 06, 2026, 05:36 PM UTC
- investigating Feb 06, 2026, 01:20 PM UTC
SailPoint is investigating an issue with ISC when searching for Entitlements which have been recently updated. Some of the data being returned is blank. We are working on addressing the service disruption and will provide an update upon resolution
- investigating Feb 06, 2026, 03:36 PM UTC
We are continuing to investigate this issue.
- investigating Feb 06, 2026, 03:39 PM UTC
We are continuing to investigate this issue.
- resolved Feb 06, 2026, 05:36 PM UTC
This incident has been resolved.
Minor February 4, 2026 Identity Security Cloud staging environment is currently experiencing a service disruption due to a failure in SAML authentication. 26m N. Virginia us-east-1, Frankfurt eu-central-1, London eu-west-2, Sydney ap-southeast-2
Started Feb 04, 2026, 09:25 AM UTC· resolved Feb 04, 2026, 09:52 AM UTC
- investigating Feb 04, 2026, 09:25 AM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some customers, preventing them from performing SAML authentication in the staging environment. We are working to resolve the service disruption and will provide an update once it is resolved.
- investigating Feb 04, 2026, 09:33 AM UTC
We are continuing to investigate this issue.
- resolved Feb 04, 2026, 09:52 AM UTC
The SailPoint team has mitigated the service disruption with SAML authentication in the Identity Security Cloud staging environment.
Minor February 3, 2026 The ISC UI is currently experiencing a service disruption 1h 21m N. Virginia us-east-1, Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2 and 7 more
Started Feb 03, 2026, 05:54 PM UTC· resolved Feb 03, 2026, 07:15 PM UTC
- investigating Feb 03, 2026, 05:54 PM UTC
We are currently investigating an issue in the ISC UI, where Identity, Events, System Settings and Access Requests will not load. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Feb 03, 2026, 06:14 PM UTC
The issue with System Settings and Access Requests has been resolved. We are continuing to investigate the issue with Identity and Events not loading in the UI.
- identified Feb 03, 2026, 07:01 PM UTC
The issue impacting Identity and Events has been identified and a rollback is in progress. Updates will be provided as they become available.
- resolved Feb 03, 2026, 07:15 PM UTC
This incident has been resolved.
Minor February 2, 2026 Identity Security Cloud Production Tenant is currently experiencing a service disruption. 5h 36m N. Virginia us-east-1, N. Virginia us-east-1, N. Virginia us-east-1, N. Virginia us-east-1 and 15 more
Started Feb 02, 2026, 08:38 AM UTC· resolved Feb 02, 2026, 02:15 PM UTC
- investigating Feb 02, 2026, 08:38 AM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers accessing the ISC production tenant. We are working to address the service disruption and will provide an update once it is resolved. US-East-1 region impacted only. Eu-central not impacted
- investigating Feb 02, 2026, 08:57 AM UTC
We are continuing to investigate this issue.
- investigating Feb 02, 2026, 12:31 PM UTC
We are continuing to investigate this issue. This is only impacting US-EAST-1 region. EU-Central Region not impacted.
- resolved Feb 02, 2026, 02:15 PM UTC
The SailPoint team has mitigated the service disruption with Identity Security Cloud Production Tenant.
Minor January 28, 2026 Performance degradation in the US-East-1 region 15h 22m N. Virginia us-east-1, N. Virginia us-east-1
Started Jan 28, 2026, 11:50 PM UTC· resolved Jan 29, 2026, 03:12 PM UTC
- investigating Jan 28, 2026, 11:50 PM UTC
We are currently investigating reports of performance degradation in the US-East-1 region. Users may encounter delays in Workflows Launcher or executing tasks, such as cancelling aggregations. We are actively working on investigating and will provide updates as more information becomes available.
- identified Jan 29, 2026, 12:19 AM UTC
The issue has been identified and has been remediated. Due to backlogs created by this event impact is still being observed as systems continue to catch up. Updates will be provided as they become available.
- monitoring Jan 29, 2026, 12:47 AM UTC
At this time we are seeing systems performing as expected. We will continue to monitor this for the next 24 hours. Customers are encouraged to continue to allow time for systems to catch up if an action was executed during this issue and they are not seeing the desired result quite yet.
- resolved Jan 29, 2026, 03:12 PM UTC
This incident has been resolved.
Minor January 27, 2026 Search and Identity Profiles in the staging us-east-1 environment is experiencing a service degradation 3h 27m N. Virginia us-east-1
Started Jan 27, 2026, 01:23 PM UTC· resolved Jan 27, 2026, 04:51 PM UTC
- investigating Jan 27, 2026, 01:23 PM UTC
SailPoint is investigating an issue with Search and Identity Profiles in Identity Security Cloud, that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Jan 27, 2026, 02:36 PM UTC
We are continuing to investigate this issue. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Jan 27, 2026, 04:13 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 27, 2026, 04:51 PM UTC
This incident has been resolved.
Notice January 26, 2026 Login is currently experiencing a service disruption. 59m
Started Jan 26, 2026, 06:55 PM UTC· resolved Jan 26, 2026, 07:54 PM UTC
- investigating Jan 26, 2026, 06:55 PM UTC
SailPoint is investigating an issue where tenant login is presenting a lock out error that is currently impacting some of our customers. A retry of login has worked for some clients. We are working on addressing the service disruption and will provide an update upon resolution.
- monitoring Jan 26, 2026, 07:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 26, 2026, 07:54 PM UTC
This incident has been resolved.
Minor January 23, 2026 Search is experiencing a service degradation where search may be returning stale search results 5d 21h N. Virginia us-east-1
Started Jan 23, 2026, 08:20 PM UTC· resolved Jan 29, 2026, 05:41 PM UTC
- investigating Jan 23, 2026, 08:20 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting impacting some of our customers, where identities fail to appear in search results. We are working to address the service disruption and will provide an update once it is resolved.
- investigating Jan 23, 2026, 09:27 PM UTC
We are continuing to investigate the issue.
- investigating Jan 23, 2026, 10:34 PM UTC
We are continuing to investigate the issue.
- investigating Jan 23, 2026, 11:52 PM UTC
We are continuing to investigate the issue.
- investigating Jan 24, 2026, 01:03 AM UTC
Investigation continues. This is impacting a small subset of customers in us-east-1 not all customers.
- investigating Jan 24, 2026, 02:27 AM UTC
Investigation continues on this issue. This is impacting a small subset of customers in us-east-1, not all customers.
- investigating Jan 24, 2026, 03:33 AM UTC
Investigation continues on this issue. This is impacting a small subset of customers in us-east-1, not all customers.
- investigating Jan 24, 2026, 04:41 AM UTC
Investigation continues on this issue. This is impacting a small subset of customers in us-east-1, not all customers.
- identified Jan 24, 2026, 07:02 AM UTC
The issue has been identified and a fix is being investigated. An ETA on the fix will be updated on Saturday.
- identified Jan 24, 2026, 09:27 PM UTC
The issue has been identified, and a fix is in progress. We continue to address this issue in a systematic method, and will provide updates as they become available.
- identified Jan 25, 2026, 05:08 PM UTC
At this point, a large majority of the data has been trued up, and we continue to address this issue in a systematic method. The next update is scheduled for Monday.
- identified Jan 26, 2026, 03:08 PM UTC
The process to true up all data is still in progress with a large majority completed. The next scheduled update will be 4 PM CT.
- identified Jan 26, 2026, 10:14 PM UTC
Data reconciliation continues to progress. No additional issues to report at this time. We will continue to monitor overnight with anticipated completion by close of business Tuesday 1/27.
- identified Jan 27, 2026, 11:02 PM UTC
We continue to work on data reconciliation efforts for search functionality. Audit data in US -East-1 production is still impacted with an ETA of ~10 hours. Search data in staging in US-East-1 will continue to be impacted until the entire process has been completed. We can not provide an exact ETA at this time but do anticipate ~48 for this environment to be completed.
- identified Jan 28, 2026, 04:43 PM UTC
Search functionality for US-East-1 Production has been restored with the exception of a small subset of customers who are still seeing stale search data for Audit information, which continues to process. Search data in Staging for US-East-1 continues to process and update. Next update will be provided by 5:00 PM CT.
- identified Jan 28, 2026, 10:50 PM UTC
Search functionality for US-East-1 Production has been restored with the exception of a small subset of customers who are still seeing stale search data for Audit information, which continues to process. Search data updates for US-East-1 (Staging) are still in progress. Next update will be provided by 10:00 AM CT on January 29th.
- identified Jan 29, 2026, 03:58 PM UTC
Overnight, our teams made progress in processing the remaining search data. Search functionality in US-East-1 Production remains stable, and the backlog of audit information for the remaining subset of customers continues to clear. Search data updates for US-East-1 (Staging) are also still underway and moving forward. We are continuing to monitor all systems closely to ensure a full and stable recovery. Our next update will be provided at 4 PM CT.
- resolved Jan 29, 2026, 05:41 PM UTC
We have confirmed that search functionality and data delivery for US-East-1 are now within expected operational parameters. Although some background data processing remains underway, it is no longer impacting general service availability. We are transitioning this incident to a resolved state as we return to normal operations.
Minor January 23, 2026 Identity Security Cloud is currently facing a service disruption that is affecting the separation of duties policy. 2h 6m N. Virginia us-east-1, Frankfurt eu-central-1, London eu-west-2, Sydney ap-southeast-2
Started Jan 23, 2026, 10:07 AM UTC· resolved Jan 23, 2026, 12:14 PM UTC
- investigating Jan 23, 2026, 10:07 AM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some customers, who are unable to save separation of duty policies. We are working to address the service disruption and will provide an update once it is resolved.
- investigating Jan 23, 2026, 10:08 AM UTC
We are continuing to investigate this issue.
- resolved Jan 23, 2026, 12:14 PM UTC
The SailPoint team has mitigated the service disruption affecting the Separation of Duties policy in Identity Security Cloud.
Minor January 20, 2026 Entitlement Aggregation is currently experiencing a service degradation impacting the Search process 13h 48m N. Virginia us-east-1, N. Virginia us-east-1, Oregon us-west-2, Oregon us-west-2 and 18 more
Started Jan 20, 2026, 11:50 AM UTC· resolved Jan 21, 2026, 01:39 AM UTC
- investigating Jan 20, 2026, 11:50 AM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting impacting some of our customers, where entitlements fail to appear in search results. We are working to address the service disruption and will provide an update once it is resolved.
- investigating Jan 20, 2026, 12:15 PM UTC
We are continuing to investigate this issue.
- investigating Jan 20, 2026, 02:14 PM UTC
We are continuing to investigate this issue.
- investigating Jan 20, 2026, 02:16 PM UTC
We are continuing to investigate this issue.
- investigating Jan 20, 2026, 03:04 PM UTC
We are continuing to investigate this issue.
- investigating Jan 20, 2026, 04:32 PM UTC
We are continuing to investigate this issue.
- identified Jan 20, 2026, 04:34 PM UTC
The issue has been identified and a fix is being implemented. Estimated time to completion 6 hours (4:30 pm CDT).
- identified Jan 20, 2026, 10:41 PM UTC
The issue has been identified and a fix is being implemented. Estimated time to completion 6 hours (6:30 pm CDT).
- resolved Jan 21, 2026, 01:39 AM UTC
This incident has been resolved.
Minor January 9, 2026 ISC Account Aggregations in sandbox is currently experiencing a service disruption 3h 47m N. Virginia us-east-1, Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2 and 7 more
Started Jan 09, 2026, 12:44 PM UTC· resolved Jan 09, 2026, 04:32 PM UTC
- investigating Jan 09, 2026, 12:44 PM UTC
SailPoint is investigating an issue with ISC Account Aggregations in sandbox, that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Jan 09, 2026, 02:46 PM UTC
We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Jan 09, 2026, 04:32 PM UTC
The ISC Account Aggregations in sandbox has been resolved
Minor December 16, 2025 Entitlement Aggregation is currently experiencing a service disruption. 2h 48m N. Virginia us-east-1, Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2 and 7 more
Started Dec 16, 2025, 12:09 PM UTC· resolved Dec 16, 2025, 02:58 PM UTC
- investigating Dec 16, 2025, 12:09 PM UTC
SailPoint is investigating an issue with Entitlement Aggregation that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Dec 16, 2025, 02:58 PM UTC
The SailPoint team has mitigated the service disruption with Entitlement Aggregation.
Major December 12, 2025 IdentityNow is currently experiencing a service disruption. 1h 6m N. Virginia us-east-1, Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2 and 7 more
Started Dec 12, 2025, 08:59 AM UTC· resolved Dec 12, 2025, 10:05 AM UTC
- investigating Dec 12, 2025, 08:59 AM UTC
SailPoint is investigating an issue with provisioning and aggregations operations that have applied cloud rules that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Dec 12, 2025, 10:05 AM UTC
The SailPoint team has mitigated the service disruption with Identity Security Cloud.
Minor December 8, 2025 ARM is currently experiencing a service disruption. 3h 42m Ireland North Europe
Started Dec 08, 2025, 08:37 AM UTC· resolved Dec 08, 2025, 12:20 PM UTC
- investigating Dec 08, 2025, 08:37 AM UTC
SailPoint is investigating an issue with ARM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Dec 08, 2025, 11:20 AM UTC
We are continuing to investigate this issue.
- resolved Dec 08, 2025, 12:20 PM UTC
The SailPoint team has mitigated the service disruption with ARM.
Notice November 18, 2025 The Fedramp environment is currently experiencing a service disruption. 6h 11m N. Virginia us-east-1, Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2 and 7 more
Started Nov 18, 2025, 03:25 PM UTC· resolved Nov 18, 2025, 09:37 PM UTC
- investigating Nov 18, 2025, 03:25 PM UTC
SailPoint is investigating an issue with FedRamp that is currently impacting some of our customers. This outage is related to a third party provider that has declared an outage. Customers may experience intermittent 5xx errors.
- monitoring Nov 18, 2025, 04:46 PM UTC
A workaround has been implemented and SailPoint continues to monitor the status of the third party provider outage.
- resolved Nov 18, 2025, 09:37 PM UTC
The service disruption impacting the FedRAMP environment has been Mitigated.
Minor November 4, 2025 CIEM data is currently experiencing a service disruption. 1d 3h N. Virginia us-east-1
Started Nov 04, 2025, 07:21 PM UTC· resolved Nov 05, 2025, 10:41 PM UTC
- investigating Nov 04, 2025, 07:21 PM UTC
SailPoint is investigating an issue with CIEM data collection that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Nov 04, 2025, 08:51 PM UTC
The issue has been identified. We are working on addressing the service disruption and will provide an update upon resolution.
- monitoring Nov 04, 2025, 10:37 PM UTC
A fix has been implemented, and we're closely monitoring the results. Please allow up to 24 hours for your CIEM data to refresh. We appreciate your patience.
- resolved Nov 05, 2025, 10:41 PM UTC
The SailPoint team has mitigated the service disruption with CIEM data collection.