Search is experiencing a service degradation where search may be returning stale search results
Affected: N. Virginia us-east-1
SailPoint Outage History
SailPoint degraded · 1 active incident View live status →SailPoint had 51 outages in the last 2 years totaling 884h 59m of downtime — averaging 2.1 incidents per month.
There were 51 SailPoint outages since September 3, 2025 totaling 884h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
Identity Security Cloud is currently facing a service disruption that is affecting the separation of duties policy.
Affected: N. Virginia us-east-1Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2
Timeline · 3 updates
- investigating Jan 23, 2026, 10:07 AM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some customers, who are unable to save separation of duty policies. We are working to address the service disruption and will provide an update once it is resolved.
- investigating Jan 23, 2026, 10:08 AM UTC
We are continuing to investigate this issue.
- resolved Jan 23, 2026, 12:14 PM UTC
The SailPoint team has mitigated the service disruption affecting the Separation of Duties policy in Identity Security Cloud.
Entitlement Aggregation is currently experiencing a service degradation impacting the Search process
Affected: N. Virginia us-east-1N. Virginia us-east-1Oregon us-west-2Oregon us-west-2Frankfurt eu-central-1Frankfurt eu-central-1London eu-west-2London eu-west-2Sydney ap-southeast-2Sydney ap-southeast-2Canada ca-central-1Canada ca-central-1Tokyo ap-northeast-1Tokyo ap-northeast-1Singapore ap-southeast-1Singapore ap-southeast-1Mumbai ap-south-1Mumbai ap-south-1UAE me-central-1UAE me-central-1São Paulo sa-east-1São Paulo sa-east-1
Timeline · 9 updates
ISC Account Aggregations in sandbox is currently experiencing a service disruption
Affected: N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1
Timeline · 3 updates
- investigating Jan 09, 2026, 12:44 PM UTC
SailPoint is investigating an issue with ISC Account Aggregations in sandbox, that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Jan 09, 2026, 02:46 PM UTC
We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Jan 09, 2026, 04:32 PM UTC
The ISC Account Aggregations in sandbox has been resolved
Entitlement Aggregation is currently experiencing a service disruption.
Affected: N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1
Timeline · 2 updates
- investigating Dec 16, 2025, 12:09 PM UTC
SailPoint is investigating an issue with Entitlement Aggregation that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Dec 16, 2025, 02:58 PM UTC
The SailPoint team has mitigated the service disruption with Entitlement Aggregation.
IdentityNow is currently experiencing a service disruption.
Affected: N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1
Timeline · 2 updates
- investigating Dec 12, 2025, 08:59 AM UTC
SailPoint is investigating an issue with provisioning and aggregations operations that have applied cloud rules that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Dec 12, 2025, 10:05 AM UTC
The SailPoint team has mitigated the service disruption with Identity Security Cloud.
ARM is currently experiencing a service disruption.
Affected: Ireland North Europe
Timeline · 3 updates
- investigating Dec 08, 2025, 08:37 AM UTC
SailPoint is investigating an issue with ARM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Dec 08, 2025, 11:20 AM UTC
We are continuing to investigate this issue.
- resolved Dec 08, 2025, 12:20 PM UTC
The SailPoint team has mitigated the service disruption with ARM.
The Fedramp environment is currently experiencing a service disruption.
Affected: N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1
Timeline · 3 updates
- investigating Nov 18, 2025, 03:25 PM UTC
SailPoint is investigating an issue with FedRamp that is currently impacting some of our customers. This outage is related to a third party provider that has declared an outage. Customers may experience intermittent 5xx errors.
- monitoring Nov 18, 2025, 04:46 PM UTC
A workaround has been implemented and SailPoint continues to monitor the status of the third party provider outage.
- resolved Nov 18, 2025, 09:37 PM UTC
The service disruption impacting the FedRAMP environment has been Mitigated.
CIEM data is currently experiencing a service disruption.
Affected: N. Virginia us-east-1
Timeline · 4 updates
- investigating Nov 04, 2025, 07:21 PM UTC
SailPoint is investigating an issue with CIEM data collection that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Nov 04, 2025, 08:51 PM UTC
The issue has been identified. We are working on addressing the service disruption and will provide an update upon resolution.
- monitoring Nov 04, 2025, 10:37 PM UTC
A fix has been implemented, and we're closely monitoring the results. Please allow up to 24 hours for your CIEM data to refresh. We appreciate your patience.
- resolved Nov 05, 2025, 10:41 PM UTC
The SailPoint team has mitigated the service disruption with CIEM data collection.
Workday connector aggregations are currently experiencing issues.
Affected: N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1
Timeline · 4 updates
- investigating Nov 03, 2025, 07:21 PM UTC
SailPoint is investigating an issue with Workday connector aggregations that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Nov 03, 2025, 09:53 PM UTC
This issue has been isolated to a maintenance activity being executed by Workday. Sailpoint does have a workaround that may work for some customers and that is posted here https://community.sailpoint.com/t5/Identity-Security-Cloud-Updates/Workday-connector-aggregations-are-currently-experiencing-issues/ba-p/273750#M1528. The maintenance does not have a published end time but Sailpoint will continue to monitor and update as information is available to us.
- identified Nov 07, 2025, 03:46 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 11, 2025, 06:34 PM UTC
This incident has been resolved.
ARM analysis is currently experiencing a service disruption.
Affected: Virginia East US 2Ireland North Europe
Timeline · 2 updates
- identified Oct 29, 2025, 05:59 PM UTC
SailPoint is aware of an an issue with a major service provider that is impacting scheduled ARM Risk Analysis jobs. What-if simulations are still functioning normally, however, baseline Risk Analysis jobs are not being refreshed.
- resolved Oct 29, 2025, 09:40 PM UTC
This incident has been resolved.
Identity Security Cloud is fully operational.
Affected: N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1Oregon us-west-2Oregon us-west-2Oregon us-west-2Oregon us-west-2Oregon us-west-2Oregon us-west-2Oregon us-west-2Oregon us-west-2Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Oregon us-west-2Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1London eu-west-2London eu-west-2London eu-west-2Ireland eu-west-1Frankfurt eu-central-1London eu-west-2London eu-west-2London eu-west-2London eu-west-2London eu-west-2London eu-west-2London eu-west-2London eu-west-2Sydney ap-southeast-2Sydney ap-southeast-2Sydney ap-southeast-2London eu-west-2London eu-west-2Sydney ap-southeast-2Sydney ap-southeast-2Sydney ap-southeast-2Sydney ap-southeast-2Sydney ap-southeast-2Sydney ap-southeast-2Sydney ap-southeast-2Sydney ap-southeast-2Canada ca-central-1Canada ca-central-1Canada ca-central-1Tokyo ap-northeast-1Sydney ap-southeast-2Canada ca-central-1Canada ca-central-1Canada ca-central-1Canada ca-central-1Canada ca-central-1Canada ca-central-1Canada ca-central-1Canada ca-central-1Tokyo ap-northeast-1Tokyo ap-northeast-1Tokyo ap-northeast-1Singapore ap-southeast-1Canada ca-central-1Tokyo ap-northeast-1Tokyo ap-northeast-1Tokyo ap-northeast-1Tokyo ap-northeast-1Tokyo ap-northeast-1Tokyo ap-northeast-1Tokyo ap-northeast-1Tokyo ap-northeast-1Sydney ap-southeast-2Tokyo ap-northeast-1Singapore ap-southeast-1Singapore ap-southeast-1Singapore ap-southeast-1Singapore ap-southeast-1Singapore ap-southeast-1Singapore ap-southeast-1Singapore ap-southeast-1Singapore ap-southeast-1Canada ca-central-1Singapore ap-southeast-1FedRAMP us-gov-west-1FedRAMP us-gov-west-1FedRAMP us-gov-west-1Mumbai ap-south-1Mumbai ap-south-1Mumbai ap-south-1Mumbai ap-south-1Mumbai ap-south-1Mumbai ap-south-1Mumbai ap-south-1Mumbai ap-south-1Mumbai ap-south-1UAE me-central-1UAE me-central-1UAE me-central-1UAE me-central-1UAE me-central-1UAE me-central-1UAE me-central-1UAE me-central-1UAE me-central-1São Paulo sa-east-1São Paulo sa-east-1São Paulo sa-east-1São Paulo sa-east-1São Paulo sa-east-1São Paulo sa-east-1São Paulo sa-east-1São Paulo sa-east-1São Paulo sa-east-1FedRAMP us-gov-west-1
Timeline · 18 updates
Search ingestion is currently experiencing a service disruption.
Affected: N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1
Timeline · 9 updates
FedRamp is currently experiencing a service disruption.
Timeline · 2 updates
- investigating Oct 14, 2025, 02:36 PM UTC
SailPoint is investigating an issue with FedRamp Saas connectors that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Oct 14, 2025, 03:33 PM UTC
This incident has been resolved.
NERM is currently experiencing a service disruption.
Affected: N. Virginia us-east-1Frankfurt eu-central-1Ireland eu-west-1London eu-west-2Tokyo ap-northeast-1Singapore ap-southeast-1Sydney ap-southeast-2Canada ca-central-1
Timeline · 3 updates
- investigating Oct 08, 2025, 05:52 PM UTC
SailPoint is investigating an issue with NERM that is currently impacting some of our customers ability to access the platform. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Oct 08, 2025, 06:17 PM UTC
This is impacting customers who use Cisco Talos for DNS reputational ratings. Customers can add nonemployee.com to the allow list for temporary relief until reputation listing has been corrected. Also reporting the nonemployee.com domain as trusted to Cisco can help this get this issue resolved.
- resolved Oct 08, 2025, 09:39 PM UTC
This incident has been resolved.
Aggregation and Entitlements are currently experiencing a service disruption.
Affected: Sydney ap-southeast-2
Timeline · 4 updates
- investigating Oct 03, 2025, 06:28 PM UTC
SailPoint is investigating an issue with Aggregation and Entitlements that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Oct 03, 2025, 07:16 PM UTC
We continue to investigate this issue and will provide an update as soon as it is available.
- investigating Oct 03, 2025, 09:02 PM UTC
We are continuing to investigate this issue.
- resolved Oct 03, 2025, 09:37 PM UTC
This issue has been resolved.
Nerm is currently experiencing a service disruption.
Affected: London eu-west-2
Timeline · 2 updates
- investigating Oct 03, 2025, 02:36 AM UTC
SailPoint is investigating an issue with Nerm that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Oct 03, 2025, 02:51 AM UTC
This incident has been resolved.
Certifications via Workflows is currently experiencing a service disruption.
Timeline · 2 updates
- investigating Sep 26, 2025, 06:49 PM UTC
SailPoint is investigating an issue with Certifications via Workflows in staging and production that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Sep 26, 2025, 06:53 PM UTC
This incident has been resolved.
ARM WhatIF analysis is currently experiencing a service disruption.
Affected: Virginia East US 2Ireland North Europe
Timeline · 3 updates
- investigating Sep 25, 2025, 08:34 PM UTC
SailPoint is investigating an issue with ARM WhatIf Analysis that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Sep 25, 2025, 09:10 PM UTC
We continue to investigate this issue.
- resolved Sep 25, 2025, 09:23 PM UTC
This issue has been resolved.
Some clients are currently experiencing a service disruption when attempting to log into their tenant
Affected: N. Virginia us-east-1
Timeline · 2 updates
- investigating Sep 24, 2025, 02:41 PM UTC
SailPoint is investigating an issue with login for some tenants. We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Sep 24, 2025, 03:10 PM UTC
This incident has been resolved
Identity Security Cloud customers may be experiencing issues when logging into tenants
Affected: N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1
Timeline · 6 updates
- investigating Sep 18, 2025, 08:42 PM UTC
We have identified issues with customers accessing their tenant. Our engineering team is currently investigating the issue.
- investigating Sep 18, 2025, 08:46 PM UTC
We are continuing to investigate this issue.
- investigating Sep 18, 2025, 08:49 PM UTC
We are continuing to investigate this issue.
- investigating Sep 18, 2025, 09:27 PM UTC
We are continuing to investigate this issue and will provide updates as soon as they are available.
- identified Sep 18, 2025, 09:36 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 18, 2025, 09:46 PM UTC
This issue has been resolved.
Identity Security Cloud is experiencing connectivity issues
Affected: N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1
Timeline · 3 updates
- investigating Sep 12, 2025, 02:31 PM UTC
IdentityNow is experiencing issues preventing customers from accessing their tenants
- investigating Sep 12, 2025, 02:32 PM UTC
We are continuing to investigate this issue.
- resolved Sep 12, 2025, 02:56 PM UTC
The issue is now resolved
Staging environments in all regions experiencing errors after login
Timeline · 3 updates
- investigating Sep 10, 2025, 12:58 AM UTC
SailPoint is investigating an issues that is currently impacting staging environments in all regions. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Sep 10, 2025, 01:22 AM UTC
We continue to investigate this issue and will provide updates as soon as possible.
- resolved Sep 10, 2025, 01:45 AM UTC
This incident has been resolved.
NERM non-SSO collaboration portal is currently experiencing a service disruption
Affected: N. Virginia us-east-1Frankfurt eu-central-1Ireland eu-west-1London eu-west-2Tokyo ap-northeast-1Singapore ap-southeast-1Sydney ap-southeast-2Canada ca-central-1
Timeline · 3 updates
- investigating Sep 09, 2025, 01:39 AM UTC
SailPoint is investigating an issue with NERM non-SSO collaboration portal that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Sep 09, 2025, 02:03 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 09, 2025, 02:13 AM UTC
The SailPoint team has mitigated the service disruption with NERM non-SSO collaboration portal.
Workflows is currently experiencing a service disruption.
Affected: Singapore ap-southeast-1
Timeline · 2 updates
- identified Sep 06, 2025, 06:27 AM UTC
SailPoint is investigating an issue with Workflows that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Sep 06, 2025, 06:50 AM UTC
The SailPoint team has mitigated the service disruption with Workflows