SailPoint incident

Identity Security Cloud is currently experiencing a service disruption

Minor Resolved View vendor source →

SailPoint experienced a minor incident on September 17, 2026 affecting N. Virginia us-east-1, lasting 8h 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 08:43 AM UTC
Resolved
Sep 17, 2026, 05:11 PM UTC
Duration
8h 27m
Detected by Pingoru
Sep 17, 2026, 08:43 AM UTC

Affected components

N. Virginia us-east-1

Update timeline

  1. investigating Sep 16, 2026, 08:08 PM UTC

    SailPoint is investigating an issue with access requests not completing, that is currently impacting some of our customers.

  2. identified Sep 16, 2026, 08:49 PM UTC

    The issue has been identified and fix is being implemented.

  3. identified Sep 17, 2026, 08:43 AM UTC

    The issue has been identified and fix is being implemented.

  4. monitoring Sep 17, 2026, 12:49 PM UTC

    A fix has been implemented for the issue affecting access request completion, and we are currently monitoring the results.

  5. resolved Sep 17, 2026, 05:11 PM UTC

    This incident has been resolved.