SailPoint incident

NERM is currently experiencing a service disruption.

Minor Resolved View vendor source →

SailPoint experienced a minor incident on August 24, 2026 affecting Frankfurt eu-central-1, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 01:22 PM UTC
Resolved
Aug 24, 2026, 02:40 PM UTC
Duration
1h 17m
Detected by Pingoru
Aug 24, 2026, 01:22 PM UTC

Affected components

Frankfurt eu-central-1

Update timeline

  1. investigating Aug 24, 2026, 01:22 PM UTC

    SailPoint is investigating an issue with NERM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified Aug 24, 2026, 01:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 24, 2026, 01:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 24, 2026, 02:40 PM UTC

    This incident has been resolved.