Is SailPoint down?
Last checked 6m agoActive incident: Identity Security Cloud is currently experiencing a service…
SailPoint is reporting degraded performance right now (last checked 6m ago). Services are up but slower or partially failing.
Real-time SailPoint status, recent outages, and incident history — pulled directly from SailPoint's official status page at https://status.sailpoint.com every 5 minutes. Pingoru tracks 216 SailPoint services and has captured 18 incidents in the last 90 days (99.78% uptime). Get email, Slack, Discord, or webhook alerts the moment SailPoint reports a new incident — free for 5 monitors, no credit card.
Active incident 1
- N. Virginia us-east-1
Timeline · 3 updates
- investigating · Sep 16, 2026, 08:08 PM UTC
SailPoint is investigating an issue with access requests not completing, that is currently impacting some of our customers.
- identified · Sep 16, 2026, 08:49 PM UTC
The issue has been identified and fix is being implemented.
- identified · Sep 17, 2026, 08:43 AM UTC
The issue has been identified and fix is being implemented.
Latest: The issue has been identified and fix is being implemented.
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Recent outages & incidents
Past 90 days- N. Virginia us-east-1
Timeline · 2 updates
- investigating · Sep 16, 2026, 01:48 PM UTC
SailPoint is investigating an issue with search functionality that is currently impacting some of our customers. Customers will see errors when attempting any action that requires search functionality. We are working on addressing the service disruption and will provide an update upon resolution.
- resolved · Sep 16, 2026, 02:08 PM UTC
This issue has been resolved.
Latest: This issue has been resolved.
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- N. Virginia us-east-1
Timeline · 5 updates
- investigating · Sep 15, 2026, 06:46 PM UTC
Some customers in the US-East-1 region may experience slower-than-normal speeds when performing entitlement aggregations.
- investigating · Sep 15, 2026, 06:55 PM UTC
We are continuing to investigate this issue.
- investigating · Sep 15, 2026, 07:52 PM UTC
Teams continue to investigate this issue. Updates will be provided as progress is made.
- monitoring · Sep 15, 2026, 10:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Sep 15, 2026, 11:52 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- São Paulo sa-east-1
Timeline · 2 updates
- investigating · Sep 12, 2026, 03:02 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers causing entitlements to be delayed showing in search functionality.
- resolved · Sep 12, 2026, 05:47 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- N. Virginia us-east-1
Timeline · 9 updates
- identified · Sep 09, 2026, 09:32 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- identified · Sep 10, 2026, 01:44 AM UTC
We are continuing to work on a fix for this issue.
- identified · Sep 10, 2026, 06:07 AM UTC
We are continuing to work on a fix for this issue.
- identified · Sep 10, 2026, 11:05 AM UTC
The fix is currently being implemented by our engineering team
- identified · Sep 10, 2026, 01:42 PM UTC
Teams continue to process data backlog that is causing entitlements to be delayed showing up in search functionality.
- identified · Sep 10, 2026, 08:08 PM UTC
We continue to process the remaining data backlog and optimize our processing pipeline to ensure all entitlement records populate search as quickly as possible.
- identified · Sep 11, 2026, 09:12 AM UTC
The data backlog causing delays in entitlement visibility within Search continues to be processed steadily and the team is actively monitoring backlog consumption and overall recovery progress.
- identified · Sep 11, 2026, 03:23 PM UTC
Customers are seeing steady improvement in entitlement search as the remaining backlog nears completion. We continue to monitor progress and overall system recovery.
- resolved · Sep 11, 2026, 08:40 PM UTC
The data processing backlog is cleared, and entitlement search functionality is now fully restored.
Latest: The data processing backlog is cleared, and entitlement search functionality is now fully restored.
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- London eu-west-2
Timeline · 2 updates
- investigating · Sep 08, 2026, 12:08 PM UTC
SailPoint is investigating an issue with Identity Security Cloud (ISC) in the EU-West-2 region. Impacted customers may experience failures loading Certification pages and APIs, as well as delayed availability for certain application instances. We are working to address the service disruption and will provide an update upon resolution.
- resolved · Sep 08, 2026, 12:52 PM UTC
The SailPoint team has mitigated the service disruption with ISC
Latest: The SailPoint team has mitigated the service disruption with ISC
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See the full SailPoint outage history
13 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse SailPoint outage history →Or sign up free to get alerts when SailPoint breaks · 10 free monitors · No credit card
- Started Sep 17, 2026, 08:43 AM UTC · ● 2h 54m
- Started Sep 16, 2026, 01:48 PM UTC · Resolved Sep 16, 2026, 02:08 PM UTC · 20m
- Identity Security Cloud aggregations are currently experiencing a service disruption. (US-East-1) ResolvedStarted Sep 15, 2026, 06:46 PM UTC · Resolved Sep 15, 2026, 11:52 PM UTC · 5h 5m
- Started Sep 12, 2026, 03:02 PM UTC · Resolved Sep 12, 2026, 05:47 PM UTC · 2h 45m
- Started Sep 09, 2026, 09:32 PM UTC · Resolved Sep 11, 2026, 08:40 PM UTC · 1d 23h
- Started Sep 08, 2026, 12:08 PM UTC · Resolved Sep 08, 2026, 12:52 PM UTC · 43m
- Started Sep 04, 2026, 04:56 PM UTC · Resolved Sep 04, 2026, 10:13 PM UTC · 5h 16m
- Started Sep 03, 2026, 10:29 PM UTC · Resolved Sep 03, 2026, 11:48 PM UTC · 1h 18m