Is SailPoint down?

We are currently investigating an issue affecting Virtual Appliances (VAs) that is causing service disruptions for a subset of our customers in useast1 —specifically those utilizing the Canal secure tunnel VPN configuration. We are working on addressing the service disruption.

The issue has been identified and fix is being implemented.

Our engineering team has successfully resolved the issue affecting Virtual Appliances (VAs) for customers in the us-east-1 region who utilize the Canal secure tunnel VPN configuration. To fully restore your connectivity, action is required on your part. Our team has issued updated SSL Certificates that must be applied to your configuration. Please download the certificates from https://community.sailpoint.com/t5/IdentityNow-Connectors/Virtual-Appliance-Network-Tunnel-Configuration/ta-p/274648 and follow the instructions. Please note: if you have recently downloaded the certificate bundle before, you may need to clear your browser cache to get the updated files. If you have completed the steps above and are still experiencing issues, please open a support ticket.

SailPoint is investigating an issue with Identity Security Cloud is currently experiencing a service disruption. that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

A third-party provider has applied a fix on their infrastructure and the issue is under monitoring now

A third-party provider has applied a fix on their infrastructure and the issue is now mitigated.

We are currently experiencing degraded performance with our search functionality in the us-east-1 region, resulting in delays. Our team is actively investigating the issue and working toward a resolution. We will provide an update when available.

We are continuing to investigate.

Our team is continuing to investigate the cause of the degraded search performance in the us-east-1 region.

The degraded performance affecting search functionality in the us-east-1 region is ongoing. Our engineers are actively working to resolve the issue.

The degraded performance impacting search functionality in the us-east-1 region remains active. Our engineers are continuing their work to implement a resolution.

We are still actively working on this issue. Our engineers continue their efforts to restore full search functionality in the us-east-1 region.

We are continuing our work to restore full search functionality in the us-east-1 region. The system is currently processing a backlog of data, and we estimate we are about 16 hours from being fully caught up. While we do not yet have a definitive timeline for complete resolution, some customers may begin to notice performance improvements throughout the day. Our team remains actively engaged.

We continue to monitor processing. Previous guidelines for estimated ETA remain intact.

Update - Processing of the search data backlog is ongoing. We have adjusted our estimate and are now approximately 17 hours from being fully caught up. While we do not have a hard timeline for full resolution, incremental improvements should continue to be visible to some customers throughout the afternoon and overnight.

We continue to process the search data backlog and are seeing good progress. System performance will gradually improve as we work toward full recovery.

Search data processing is progressing, and customer impact continues to decline. However, due to the volume of the backlog, we will not meet our previously shared recovery timeline. We are continuing to work through the remaining data and will provide further updates as recovery progresses.

Search data processing is actively progressing.  However, due to the volume of the backlog, we will not meet the previously shared recovery timeline. Our teams remain focused on processing the remaining data, and we will provide further updates as recovery continues.

The recovery efforts for search data processing are progressing smoothly. Our engineering and operations teams remain fully engaged, working diligently to safely clear the remaining data.

We apologize for the continued search degradation in the us-east-1 region. Our engineering teams have resolved the core issue and are currently working around the clock to process the resulting data backlog. We expect the issue to be resolved by end of day 6/19/26.  As our systems safely work through this queue, you will begin to see gradual, incremental improvements in search performance. We understand the impact this disruption has on your daily operations and appreciate your patience. Supporting your business continuity remains our top priority, and we are fully committed to delivering the reliable, enterprise-grade service and transparent communication that you count on from us.

This incident is now resolved. Our engineering teams have resolved the core issue and the resulting backlog is fully processed.