Is SailPoint down?

Last checked 3m ago
Current status
SailPoint is up

No incidents right now.

SailPoint is operational right now. Last checked 3m ago; the most recent incident resolved 6d ago.

Real-time SailPoint status, recent outages, and incident history: pulled directly from SailPoint's official status page at status.sailpoint.com every 5 minutes. Pingoru tracks 216 SailPoint services and has captured 24 incidents in the last 90 days (99.86% uptime). Get email, Slack, Discord, or webhook alerts the moment SailPoint reports a new incident, free for 3 monitors, no credit card.

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SailPoint uptime 99.86% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 54m
    Started Oct 27, 2026, 12:46 AM UTC · Resolved Oct 27, 2026, 01:40 AM UTC
    Timeline · 3 updates
    • investigating · Oct 27, 2026, 12:46 AM UTC

      SailPoint is investigating an issue with NERM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. This is affecting us-west-2 region.

    • monitoring · Oct 27, 2026, 01:28 AM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Oct 27, 2026, 01:40 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 41m
    Started Oct 09, 2026, 11:42 AM UTC · Resolved Oct 09, 2026, 12:23 PM UTC
    N. Virginia us-east-1
    Timeline · 2 updates
    • investigating · Oct 09, 2026, 11:42 AM UTC

      SailPoint is investigating an issue with NERM that is currently impacting some customers in US-East-1, resulting in degraded Identity Suite and Audit services. We are actively working to restore service and will provide an update once the issue has been resolved.

    • resolved · Oct 09, 2026, 12:23 PM UTC

      This issue has been resolved.

    Latest: This issue has been resolved.

  3. Resolved 2h 31m
    Started Oct 06, 2026, 05:59 PM UTC · Resolved Oct 06, 2026, 08:31 PM UTC
    Timeline · 2 updates
    • investigating · Oct 06, 2026, 05:59 PM UTC

      Some users are seeing intermittent errors when signing in through Ping Identity SSO. Sites may load, but sign-in fails with "Network error communicating with endpoint." The identity team is investigating with Ping One to review the issue. Impacted sign-ins: ServiceNow (Production) through Ping SSO, including the customer support portal Identity University Discourse Highspot Please note: Unfortunately, customers will not be able to sign in to the Support Portal during this outage. If any of your customers need to create a case, they can email [email protected].

    • resolved · Oct 06, 2026, 08:31 PM UTC

      This issue has been resolved.

    Latest: This issue has been resolved.

  4. Resolved 6m
    Started Sep 29, 2026, 05:37 PM UTC · Resolved Sep 29, 2026, 05:43 PM UTC
    FedRAMP us-gov-west-1
    Timeline · 3 updates
    • investigating · Sep 29, 2026, 05:37 PM UTC

      We are currently investigating this issue.

    • identified · Sep 29, 2026, 05:39 PM UTC

      The issue has been identified and a fix is being implemented.

    • resolved · Sep 29, 2026, 05:43 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 5d 11h
    Started Sep 29, 2026, 02:55 PM UTC · Resolved Oct 05, 2026, 02:36 AM UTC
    N. Virginia us-east-1
    Timeline · 10 updates
    • investigating · Sep 29, 2026, 02:55 PM UTC

      We are currently investigating an issue causing delays in the indexing and visibility of newly aggregated or updated Entitlements within the Search and Search Lite interfaces

    • investigating · Sep 29, 2026, 04:36 PM UTC

      We continue to investigate the issue.

    • investigating · Sep 29, 2026, 07:24 PM UTC

      Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We are seeing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.

    • investigating · Sep 30, 2026, 03:56 AM UTC

      Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We continue observing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.

    • identified · Sep 30, 2026, 11:39 AM UTC

      We continue to see positive results as our pipelines successfully process data. While we are managing a high volume, the backlog is steadily progressing as we work through it.

    • monitoring · Sep 30, 2026, 09:51 PM UTC

      A fix has been implemented and we are monitoring the results.

    • monitoring · Oct 01, 2026, 09:42 PM UTC

      We have successfully processed the backlog of pending data, and all processing queues have returned to normal operating limits. There is currently no active customer-facing delay for real-time transactions. Our engineering teams are now focused on completing data hydration across the platform to ensure 100% accurate reporting and visualization of entitlements throughout the system. This monitoring state is for awareness only, and no customer action is required.

    • identified · Oct 02, 2026, 01:15 PM UTC

      We have identified some additional impacts to entitlements. Our technical teams are continuing to investigate and work toward a resolution

    • identified · Oct 02, 2026, 08:51 PM UTC

      Our technical teams are continuing to make progress toward a resolution on the additional impacts to entitlements that were identified.

    • resolved · Oct 05, 2026, 02:36 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full SailPoint outage history

20 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse SailPoint outage history →

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Incident record

Since April 2026 · Statuspage by Atlassian · 216 components checked every 5 minutes
72incidents recorded
68last 12 months
24last 90 days
18 hourstypical duration, 12 months

The longest incident in the last year, ME-Central Region currently experiencing service disruptions due to provider outage for this region. on March 1, 2026, ran for 11 days.

Most affected components, last 12 months

  • N. Virginia us-east-1 (Identity Security Cloud User Interface)14
  • Frankfurt eu-central-112
  • Oregon us-west-211
  • N. Virginia us-east-1 (Search)10
  • Canada ca-central-19

Latest incidents

  • NERM is currently experiencing a service disruption. October 27, 2026 · 54 minutes · notice

    SailPoint is investigating an issue with NERM that is currently impacting some of our customers. We are working on addressing the service disruption and will…

  • NERM is currently experiencing a service disruption October 9, 2026 · 41 minutes · degraded service

    SailPoint is investigating an issue with NERM that is currently impacting some customers in US-East-1, resulting in degraded Identity Suite and Audit services.…

  • Ping SSO Outage: Users experiencing sign-in issues October 6, 2026 · 3 hours · degraded service

    Some users are seeing intermittent errors when signing in through Ping Identity SSO. Sites may load, but sign-in fails with "Network error communicating with…

Outage history

Past 90 days · 25 incidents View full outage history →