SailPoint incident
Identity Security Cloud entitlement delays in Search and Request Center US-East-1
SailPoint experienced a minor incident on September 29, 2026 affecting N. Virginia us-east-1, lasting 5d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 02:55 PM UTC
We are currently investigating an issue causing delays in the indexing and visibility of newly aggregated or updated Entitlements within the Search and Search Lite interfaces
- investigating Sep 29, 2026, 04:36 PM UTC
We continue to investigate the issue.
- investigating Sep 29, 2026, 07:24 PM UTC
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We are seeing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
- investigating Sep 30, 2026, 03:56 AM UTC
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We continue observing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
- identified Sep 30, 2026, 11:39 AM UTC
We continue to see positive results as our pipelines successfully process data. While we are managing a high volume, the backlog is steadily progressing as we work through it.
- monitoring Sep 30, 2026, 09:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 01, 2026, 09:42 PM UTC
We have successfully processed the backlog of pending data, and all processing queues have returned to normal operating limits. There is currently no active customer-facing delay for real-time transactions. Our engineering teams are now focused on completing data hydration across the platform to ensure 100% accurate reporting and visualization of entitlements throughout the system. This monitoring state is for awareness only, and no customer action is required.
- identified Oct 02, 2026, 01:15 PM UTC
We have identified some additional impacts to entitlements. Our technical teams are continuing to investigate and work toward a resolution
- identified Oct 02, 2026, 08:51 PM UTC
Our technical teams are continuing to make progress toward a resolution on the additional impacts to entitlements that were identified.
- resolved Oct 05, 2026, 02:36 AM UTC
This incident has been resolved.