SailPoint incident

Identity Security Cloud aggregations are currently experiencing a service disruption. (US-East-1)

Minor Resolved View vendor source →

SailPoint experienced a minor incident on September 15, 2026 affecting N. Virginia us-east-1, lasting 5h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 06:46 PM UTC
Resolved
Sep 15, 2026, 11:52 PM UTC
Duration
5h 5m
Detected by Pingoru
Sep 15, 2026, 06:46 PM UTC

Affected components

N. Virginia us-east-1

Update timeline

  1. investigating Sep 15, 2026, 06:46 PM UTC

    Some customers in the US-East-1 region may experience slower-than-normal speeds when performing entitlement aggregations.

  2. investigating Sep 15, 2026, 06:55 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 15, 2026, 07:52 PM UTC

    Teams continue to investigate this issue. Updates will be provided as progress is made.

  4. monitoring Sep 15, 2026, 10:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 15, 2026, 11:52 PM UTC

    This incident has been resolved.